Daily Papers

In human-computer conversations, extracting entities such as names, street addresses and email addresses from speech is a challenging task. In this paper, we study the impact of fine-tuning pre-trained speech encoders on extracting spoken entities in human-readable form directly from speech without the need for text transcription. We illustrate that such a direct approach optimizes the encoder to transcribe only the entity relevant portions of speech ignoring the superfluous portions such as carrier phrases, or spell name entities. In the context of dialog from an enterprise virtual agent, we demonstrate that the 1-step approach outperforms the typical 2-step approach which first generates lexical transcriptions followed by text-based entity extraction for identifying spoken entities.

The rapid advancement of Generative AI has catalyzed the emergence of autonomous AI agents, presenting unprecedented challenges for enterprise computing infrastructures. Current enterprise API architectures are predominantly designed for human-driven, predefined interaction patterns, rendering them ill-equipped to support intelligent agents' dynamic, goal-oriented behaviors. This research systematically examines the architectural adaptations for enterprise APIs to support AI agentic workflows effectively. Through a comprehensive analysis of existing API design paradigms, agent interaction models, and emerging technological constraints, the paper develops a strategic framework for API transformation. The study employs a mixed-method approach, combining theoretical modeling, comparative analysis, and exploratory design principles to address critical challenges in standardization, performance, and intelligent interaction. The proposed research contributes a conceptual model for next-generation enterprise APIs that can seamlessly integrate with autonomous AI agent ecosystems, offering significant implications for future enterprise computing architectures.

Large language models are shifting from passive information providers to active agents intended for complex workflows. However, their deployment as reliable AI workers in enterprise is stalled by benchmarks that fail to capture the intricacies of professional environments, specifically, the need for long-horizon planning amidst persistent state changes and strict access protocols. In this work, we introduce EnterpriseOps-Gym, a benchmark designed to evaluate agentic planning in realistic enterprise settings. Specifically, EnterpriseOps-Gym features a containerized sandbox with 164 database tables and 512 functional tools to mimic real-world search friction. Within this environment, agents are evaluated on 1,150 expert-curated tasks across eight mission-critical verticals (including Customer Service, HR, and IT). Our evaluation of 14 frontier models reveals critical limitations in state-of-the-art models: the top-performing Claude Opus 4.5 achieves only 37.4% success. Further analysis shows that providing oracle human plans improves performance by 14-35 percentage points, pinpointing strategic reasoning as the primary bottleneck. Additionally, agents frequently fail to refuse infeasible tasks (best model achieves 53.9%), leading to unintended and potentially harmful side effects. Our findings underscore that current agents are not yet ready for autonomous enterprise deployment. More broadly, EnterpriseOps-Gym provides a concrete testbed to advance the robustness of agentic planning in professional workflows.

As information grows exponentially, enterprises face increasing pressure to transform unstructured data into coherent, actionable insights. While autonomous agents show promise, they often struggle with domain-specific nuances, intent alignment, and enterprise integration. We present Enterprise Deep Research (EDR), a multi-agent system that integrates (1) a Master Planning Agent for adaptive query decomposition, (2) four specialized search agents (General, Academic, GitHub, LinkedIn), (3) an extensible MCP-based tool ecosystem supporting NL2SQL, file analysis, and enterprise workflows, (4) a Visualization Agent for data-driven insights, and (5) a reflection mechanism that detects knowledge gaps and updates research direction with optional human-in-the-loop steering guidance. These components enable automated report generation, real-time streaming, and seamless enterprise deployment, as validated on internal datasets. On open-ended benchmarks including DeepResearch Bench and DeepConsult, EDR outperforms state-of-the-art agentic systems without any human steering. We release the EDR framework and benchmark trajectories to advance research on multi-agent reasoning applications. Code at https://github.com/SalesforceAIResearch/enterprise-deep-research and Dataset at https://huggingface.co/datasets/Salesforce/EDR-200

Evaluating large language model (LLM)-based multi-agent systems remains a critical challenge, as these systems must exhibit reliable coordination, transparent decision-making, and verifiable performance across evolving tasks. Existing evaluation approaches often limit themselves to single-response scoring or narrow benchmarks, which lack stability, extensibility, and automation when deployed in enterprise settings at multi-agent scale. We present AEMA (Adaptive Evaluation Multi-Agent), a process-aware and auditable framework that plans, executes, and aggregates multi-step evaluations across heterogeneous agentic workflows under human oversight. Compared to a single LLM-as-a-Judge, AEMA achieves greater stability, human alignment, and traceable records that support accountable automation. Our results on enterprise-style agent workflows simulated using realistic business scenarios demonstrate that AEMA provides a transparent and reproducible pathway toward responsible evaluation of LLM-based multi-agent systems. Keywords Agentic AI, Multi-Agent Systems, Trustworthy AI, Verifiable Evaluation, Human Oversight

There has been growing interest in building agents that can interact with digital platforms to execute meaningful enterprise tasks autonomously. Among the approaches explored are tool-augmented agents built on abstractions such as Model Context Protocol (MCP) and web agents that operate through graphical interfaces. Yet, it remains unclear whether such complex agentic systems are necessary given their cost and operational overhead. We argue that a coding agent equipped only with a terminal and a filesystem can solve many enterprise tasks more effectively by interacting directly with platform APIs. We evaluate this hypothesis across diverse real-world systems and show that these low-level terminal agents match or outperform more complex agent architectures. Our findings suggest that simple programmatic interfaces, combined with strong foundation models, are sufficient for practical enterprise automation.

This paper presents our ongoing work toward developing an enterprise-ready Computer Using Generalist Agent (CUGA) system. Our research highlights the evolutionary nature of building agentic systems suitable for enterprise environments. By integrating state-of-the-art agentic AI techniques with a systematic approach to iterative evaluation, analysis, and refinement, we have achieved rapid and cost-effective performance gains, notably reaching a new state-of-the-art performance on the WebArena benchmark. We detail our development roadmap, the methodology and tools that facilitated rapid learning from failures and continuous system refinement, and discuss key lessons learned and future challenges for enterprise adoption.

Agents are rapidly advancing in automating digital work, but enterprises face a harder challenge: moving beyond prototypes to deployed systems that deliver measurable business value. This path is complicated by fragmented frameworks, slow development, and the absence of standardized evaluation practices. Generalist agents have emerged as a promising direction, excelling on academic benchmarks and offering flexibility across task types, applications, and modalities. Yet, evidence of their use in production enterprise settings remains limited. This paper reports IBM's experience developing and piloting the Computer Using Generalist Agent (CUGA), which has been open-sourced for the community (https://github.com/cuga-project/cuga-agent). CUGA adopts a hierarchical planner--executor architecture with strong analytical foundations, achieving state-of-the-art performance on AppWorld and WebArena. Beyond benchmarks, it was evaluated in a pilot within the Business-Process-Outsourcing talent acquisition domain, addressing enterprise requirements for scalability, auditability, safety, and governance. To support assessment, we introduce BPO-TA, a 26-task benchmark spanning 13 analytics endpoints. In preliminary evaluations, CUGA approached the accuracy of specialized agents while indicating potential for reducing development time and cost. Our contribution is twofold: presenting early evidence of generalist agents operating at enterprise scale, and distilling technical and organizational lessons from this initial pilot. We outline requirements and next steps for advancing research-grade architectures like CUGA into robust, enterprise-ready systems.

The deployment of agent systems in an enterprise environment is often hindered by several challenges: common models lack domain-specific process knowledge, leading to disorganized plans, missing key tools, and poor execution stability. To address this, this paper introduces Routine, a multi-step agent planning framework designed with a clear structure, explicit instructions, and seamless parameter passing to guide the agent's execution module in performing multi-step tool-calling tasks with high stability. In evaluations conducted within a real-world enterprise scenario, Routine significantly increases the execution accuracy in model tool calls, increasing the performance of GPT-4o from 41.1% to 96.3%, and Qwen3-14B from 32.6% to 83.3%. We further constructed a Routine-following training dataset and fine-tuned Qwen3-14B, resulting in an accuracy increase to 88.2% on scenario-specific evaluations, indicating improved adherence to execution plans. In addition, we employed Routine-based distillation to create a scenario-specific, multi-step tool-calling dataset. Fine-tuning on this distilled dataset raised the model's accuracy to 95.5%, approaching GPT-4o's performance. These results highlight Routine's effectiveness in distilling domain-specific tool-usage patterns and enhancing model adaptability to new scenarios. Our experimental results demonstrate that Routine provides a practical and accessible approach to building stable agent workflows, accelerating the deployment and adoption of agent systems in enterprise environments, and advancing the technical vision of AI for Process.

Enterprise Resource Planning (ERP) systems serve as the digital backbone of modern financial institutions, yet they continue to rely on static, rule-based workflows that limit adaptability, scalability, and intelligence. As business operations grow more complex and data-rich, conventional ERP platforms struggle to integrate structured and unstructured data in real time and to accommodate dynamic, cross-functional workflows. In this paper, we present the first AI-native, agent-based framework for ERP systems, introducing a novel architecture of Generative Business Process AI Agents (GBPAs) that bring autonomy, reasoning, and dynamic optimization to enterprise workflows. The proposed system integrates generative AI with business process modeling and multi-agent orchestration, enabling end-to-end automation of complex tasks such as budget planning, financial reporting, and wire transfer processing. Unlike traditional workflow engines, GBPAs interpret user intent, synthesize workflows in real time, and coordinate specialized sub-agents for modular task execution. We validate the framework through case studies in bank wire transfers and employee reimbursements, two representative financial workflows with distinct complexity and data modalities. Results show that GBPAs achieve up to 40% reduction in processing time, 94% drop in error rate, and improved regulatory compliance by enabling parallelism, risk control insertion, and semantic reasoning. These findings highlight the potential of GBPAs to bridge the gap between generative AI capabilities and enterprise-grade automation, laying the groundwork for the next generation of intelligent ERP systems.

Data science and engineering workflows often span multiple stages, from warehousing to orchestration, using tools like BigQuery, dbt, and Airbyte. As vision language models (VLMs) advance in multimodal understanding and code generation, VLM-based agents could potentially automate these workflows by generating SQL queries, Python code, and GUI operations. This automation can improve the productivity of experts while democratizing access to large-scale data analysis. In this paper, we introduce Spider2-V, the first multimodal agent benchmark focusing on professional data science and engineering workflows, featuring 494 real-world tasks in authentic computer environments and incorporating 20 enterprise-level professional applications. These tasks, derived from real-world use cases, evaluate the ability of a multimodal agent to perform data-related tasks by writing code and managing the GUI in enterprise data software systems. To balance realistic simulation with evaluation simplicity, we devote significant effort to developing automatic configurations for task setup and carefully crafting evaluation metrics for each task. Furthermore, we supplement multimodal agents with comprehensive documents of these enterprise data software systems. Our empirical evaluation reveals that existing state-of-the-art LLM/VLM-based agents do not reliably automate full data workflows (14.0% success). Even with step-by-step guidance, these agents still underperform in tasks that require fine-grained, knowledge-intensive GUI actions (16.2%) and involve remote cloud-hosted workspaces (10.6%). We hope that Spider2-V paves the way for autonomous multimodal agents to transform the automation of data science and engineering workflow. Our code and data are available at https://spider2-v.github.io.

AI Agents are changing the way work gets done, both in consumer and enterprise domains. However, the design patterns and architectures to build highly capable agents or multi-agent systems are still developing, and the understanding of the implication of various design choices and algorithms is still evolving. In this paper, we present our work on building a novel web agent, Agent-E Our code is available at \url{https://github.com/EmergenceAI/Agent-E}. Agent-E introduces numerous architectural improvements over prior state-of-the-art web agents such as hierarchical architecture, flexible DOM distillation and denoising method, and the concept of change observation to guide the agent towards more accurate performance. We first present the results of an evaluation of Agent-E on WebVoyager benchmark dataset and show that Agent-E beats other SOTA text and multi-modal web agents on this benchmark in most categories by 10-30\%. We then synthesize our learnings from the development of Agent-E into general design principles for developing agentic systems. These include the use of domain-specific primitive skills, the importance of distillation and de-noising of environmental observations, the advantages of a hierarchical architecture, and the role of agentic self-improvement to enhance agent efficiency and efficacy as the agent gathers experience.

The rapid evolution of Large Language Models (LLM) and subsequent Agentic AI technologies requires systematic architectural guidance for building sophisticated, production-grade systems. This paper presents an approach for architecting such systems using design patterns derived from enterprise distributed systems standards, formal methods, and industry practice. We classify these patterns into three tiers: LLM Agents (task-specific automation), Agentic AI (adaptive goal-seekers), and Agentic Communities (organizational frameworks where AI agents and human participants coordinate through formal roles, protocols, and governance structures). We focus on Agentic Communities - coordination frameworks encompassing LLM Agents, Agentic AI entities, and humans - most relevant for enterprise and industrial applications. Drawing on established coordination principles from distributed systems, we ground these patterns in a formal framework that specifies collaboration agreements where AI agents and humans fill roles within governed ecosystems. This approach provides both practical guidance and formal verification capabilities, enabling expression of organizational, legal, and ethical rules through accountability mechanisms that ensure operational and verifiable governance of inter-agent communication, negotiation, and intent modeling. We validate this framework through a clinical trial matching case study. Our goal is to provide actionable guidance to practitioners while maintaining the formal rigor essential for enterprise deployment in dynamic, multi-agent ecosystems.

Large language models (LLMs) have enabled agentic systems that can reason, plan, and act across complex tasks, but it remains unclear whether they can allocate resources effectively under uncertainty. Unlike short-horizon reactive decisions, allocation requires committing scarce resources over time while balancing competing objectives and preserving flexibility for future needs. We introduce EnterpriseArena, the first benchmark for evaluating agents on long-horizon enterprise resource allocation. It instantiates CFO-style decision-making in a 132-month enterprise simulator combining firm-level financial data, anonymized business documents, macroeconomic and industry signals, and expert-validated operating rules. The environment is partially observable and reveals the state only through budgeted organizational tools, forcing agents to trade off information acquisition against conserving scarce resources. Experiments on eleven advanced LLMs show that this setting remains highly challenging: only 16% of runs survive the full horizon, and larger models do not reliably outperform smaller ones. These results identify long-horizon resource allocation under uncertainty as a distinct capability gap for current LLM agents.

As large language models (LLMs) continue to improve in reasoning and decision-making, there is a growing need for realistic and interactive environments where their abilities can be rigorously evaluated. We present VirtualEnv, a next-generation simulation platform built on Unreal Engine 5 that enables fine-grained benchmarking of LLMs in embodied and interactive scenarios. VirtualEnv supports rich agent-environment interactions, including object manipulation, navigation, and adaptive multi-agent collaboration, as well as game-inspired mechanics like escape rooms and procedurally generated environments. We provide a user-friendly API built on top of Unreal Engine, allowing researchers to deploy and control LLM-driven agents using natural language instructions. We integrate large-scale LLMs and vision-language models (VLMs), such as GPT-based models, to generate novel environments and structured tasks from multimodal inputs. Our experiments benchmark the performance of several popular LLMs across tasks of increasing complexity, analyzing differences in adaptability, planning, and multi-agent coordination. We also describe our methodology for procedural task generation, task validation, and real-time environment control. VirtualEnv is released as an open-source platform, we aim to advance research at the intersection of AI and gaming, enable standardized evaluation of LLMs in embodied AI settings, and pave the way for future developments in immersive simulations and interactive entertainment.

The paper presents a multi-resource load balancing strategy which can be utilised within an agent-based system. This approach can assist system designers in their attempts to optimise the structure for complex enterprise architectures. In this system, the social behaviour of the agent and its adaptation abilities are applied to determine an optimal setup for a given configuration. All the methods have been developed to allow the agent's self-assessment. The proposed agent system has been implemented and the experiment results are presented here.

This paper examines the evolution, architecture, and practical applications of AI agents from their early, rule-based incarnations to modern sophisticated systems that integrate large language models with dedicated modules for perception, planning, and tool use. Emphasizing both theoretical foundations and real-world deployments, the paper reviews key agent paradigms, discusses limitations of current evaluation benchmarks, and proposes a holistic evaluation framework that balances task effectiveness, efficiency, robustness, and safety. Applications across enterprise, personal assistance, and specialized domains are analyzed, with insights into future research directions for more resilient and adaptive AI agent systems.

We study the use of large language model-based agents for interacting with software via web browsers. Unlike prior work, we focus on measuring the agents' ability to perform tasks that span the typical daily work of knowledge workers utilizing enterprise software systems. To this end, we propose WorkArena, a remote-hosted benchmark of 29 tasks based on the widely-used ServiceNow platform. We also introduce BrowserGym, an environment for the design and evaluation of such agents, offering a rich set of actions as well as multimodal observations. Our empirical evaluation reveals that while current agents show promise on WorkArena, there remains a considerable gap towards achieving full task automation. Notably, our analysis uncovers a significant performance disparity between open and closed-source LLMs, highlighting a critical area for future exploration and development in the field.

With the rapid proliferation of large language models and vision-language models, AI agents have evolved from isolated, task-specific systems into autonomous, interactive entities capable of perceiving, reasoning, and acting without human intervention. As these agents proliferate across virtual and physical environments, from virtual assistants to embodied robots, the need for a unified, agent-centric infrastructure becomes paramount. In this survey, we introduce the Internet of Agents (IoA) as a foundational framework that enables seamless interconnection, dynamic discovery, and collaborative orchestration among heterogeneous agents at scale. We begin by presenting a general IoA architecture, highlighting its hierarchical organization, distinguishing features relative to the traditional Internet, and emerging applications. Next, we analyze the key operational enablers of IoA, including capability notification and discovery, adaptive communication protocols, dynamic task matching, consensus and conflict-resolution mechanisms, and incentive models. Finally, we identify open research directions toward building resilient and trustworthy IoA ecosystems.

Modern enterprise environments demand intelligent systems capable of handling complex, dynamic, and multi-faceted tasks with high levels of autonomy and adaptability. However, traditional single-purpose AI systems often lack sufficient coordination, memory reuse, and task decomposition capabilities, limiting their scalability in realistic settings. To address these challenges, we present GoalfyMax, a protocol-driven framework for end-to-end multi-agent collaboration. GoalfyMax introduces a standardized Agent-to-Agent (A2A) communication layer built on the Model Context Protocol (MCP), allowing independent agents to coordinate through asynchronous, protocol-compliant interactions. It incorporates the Experience Pack (XP) architecture, a layered memory system that preserves both task rationales and execution traces, enabling structured knowledge retention and continual learning. Moreover, our system integrates advanced features including multi-turn contextual dialogue, long-short term memory modules, and dynamic safety validation, supporting robust, real-time strategy adaptation. Empirical results on complex task orchestration benchmarks and case study demonstrate that GoalfyMax achieves superior adaptability, coordination, and experience reuse compared to baseline frameworks. These findings highlight its potential as a scalable, future-ready foundation for multi-agent intelligent systems.

The rise of LLM-based agents has opened new frontiers in AI applications, yet evaluating these agents remains a complex and underdeveloped area. This survey provides an in-depth overview of the emerging field of LLM agent evaluation, introducing a two-dimensional taxonomy that organizes existing work along (1) evaluation objectives -- what to evaluate, such as agent behavior, capabilities, reliability, and safety -- and (2) evaluation process -- how to evaluate, including interaction modes, datasets and benchmarks, metric computation methods, and tooling. In addition to taxonomy, we highlight enterprise-specific challenges, such as role-based access to data, the need for reliability guarantees, dynamic and long-horizon interactions, and compliance, which are often overlooked in current research. We also identify future research directions, including holistic, more realistic, and scalable evaluation. This work aims to bring clarity to the fragmented landscape of agent evaluation and provide a framework for systematic assessment, enabling researchers and practitioners to evaluate LLM agents for real-world deployment.

We show that training AI agents on high-fidelity reinforcement learning environments produces capabilities that generalize beyond the training distribution. We introduce CoreCraft, the first environment in EnterpriseBench, Surge AI's suite of agentic RL environments. CoreCraft is a fully operational enterprise simulation of a customer support organization, comprising over 2,500 entities across 14 entity types with 23 unique tools, designed to measure whether AI agents can perform the multi-step, domain-specific work that real jobs demand. Frontier models such as GPT-5.2 and Claude Opus 4.6 solve fewer than 30% of tasks when all expert-authored rubric criteria must be satisfied. Using this environment, we train GLM 4.6 with Group Relative Policy Optimization (GRPO) and adaptive clipping. After a single epoch of training, the model improves from 25.37% to 36.76% task pass rate on held-out evaluation tasks. More importantly, these gains transfer to out-of-distribution benchmarks: +4.5% on BFCL Parallel, +7.4% on Tau2-Bench Retail, and +6.8% on Tool Decathlon (Pass@1). We believe three environment properties are consistent with the observed transfer: task-centric world building that optimizes for diverse, challenging tasks; expert-authored rubrics enabling reliable reward computation; and enterprise workflows that reflect realistic professional patterns. Our results suggest that environment quality, diversity, and realism are key factors enabling generalizable agent capabilities.

Agentic Software Engineering (SE 3.0) represents a new era where intelligent agents are tasked not with simple code generation, but with achieving complex, goal-oriented SE objectives. To harness these new capabilities while ensuring trustworthiness, we must recognize a fundamental duality within the SE field in the Agentic SE era, comprising two symbiotic modalities: SE for Humans and SE for Agents. This duality demands a radical reimagining of the foundational pillars of SE (actors, processes, tools, and artifacts) which manifest differently across each modality. We propose two purpose-built workbenches to support this vision. The Agent Command Environment (ACE) serves as a command center where humans orchestrate and mentor agent teams, handling outputs such as Merge-Readiness Packs (MRPs) and Consultation Request Packs (CRPs). The Agent Execution Environment (AEE) is a digital workspace where agents perform tasks while invoking human expertise when facing ambiguity or complex trade-offs. This bi-directional partnership, which supports agent-initiated human callbacks and handovers, gives rise to new, structured engineering activities (i.e., processes) that redefine human-AI collaboration, elevating the practice from agentic coding to true agentic software engineering. This paper presents the Structured Agentic Software Engineering (SASE) vision, outlining several of the foundational pillars for the future of SE. The paper culminates in a research roadmap that identifies a few key challenges and opportunities while briefly discussing the resulting impact of this future on SE education. Our goal is not to offer a definitive solution, but to provide a conceptual scaffold with structured vocabulary to catalyze a community-wide dialogue, pushing the SE community to think beyond its classic, human-centric tenets toward a disciplined, scalable, and trustworthy agentic future.

Scaling up high-quality trajectory data has long been a critical bottleneck for developing human-like computer use agents. We introduce PC Agent-E, an efficient agent training framework that significantly reduces reliance on large-scale human demonstrations. Starting with just 312 human-annotated computer use trajectories, we further improved data quality by synthesizing diverse action decisions with Claude 3.7 Sonnet. Trained on these enriched trajectories, our PC Agent-E model achieved a remarkable 141% relative improvement, surpassing the strong Claude 3.7 Sonnet with extended thinking on WindowsAgentArena-V2, an improved benchmark we also released. Furthermore, PC Agent-E demonstrates strong generalizability to different operating systems on OSWorld. Our findings suggest that strong computer use capabilities can be stimulated from a small amount of high-quality trajectory data.

Large Language Models (LLMs) have revolutionized software engineering (SE), demonstrating remarkable capabilities in various coding tasks. While recent efforts have produced autonomous software agents based on LLMs for end-to-end development tasks, these systems are typically designed for specific SE tasks. We introduce HyperAgent, a novel generalist multi-agent system designed to address a wide spectrum of SE tasks across different programming languages by mimicking human developers' workflows. Comprising four specialized agents - Planner, Navigator, Code Editor, and Executor. HyperAgent manages the full lifecycle of SE tasks, from initial conception to final verification. Through extensive evaluations, HyperAgent achieves state-of-the-art performance across diverse SE tasks: it attains a 25.01% success rate on SWE-Bench-Lite and 31.40% on SWE-Bench-Verified for GitHub issue resolution, surpassing existing methods. Furthermore, HyperAgent demonstrates SOTA performance in repository-level code generation (RepoExec), and in fault localization and program repair (Defects4J), often outperforming specialized systems. This work represents a significant advancement towards versatile, autonomous agents capable of handling complex, multi-step SE tasks across various domains and languages, potentially transforming AI-assisted software development practices.

Multi-agent systems (MAS) powered by LLMs promise adaptive, reasoning-driven enterprise workflows, yet granting agents autonomous control over tools, memory, and communication introduces attack surfaces absent from deterministic pipelines. While current research largely addresses prompt-level exploits and narrow individual vectors, it lacks a holistic architectural model for enterprise-grade security. We introduce AgenticCyOps (Securing Multi-Agentic AI Integration in Enterprise Cyber Operations), a framework built on a systematic decomposition of attack surfaces across component, coordination, and protocol layers, revealing that documented vectors consistently trace back to two integration surfaces: tool orchestration and memory management. Building on this observation, we formalize these integration surfaces as primary trust boundaries and define five defensive principles: authorized interfaces, capability scoping, verified execution, memory integrity & synchronization, and access-controlled data isolation; each aligned with established compliance standards (NIST, ISO 27001, GDPR, EU AI Act). We apply the framework to a Security Operations Center (SOC) workflow, adopting the Model Context Protocol (MCP) as the structural basis, with phase-scoped agents, consensus validation loops, and per-organization memory boundaries. Coverage analysis, attack path tracing, and trust boundary assessment confirm that the design addresses the documented attack vectors with defense-in-depth, intercepts three of four representative attack chains within the first two steps, and reduces exploitable trust boundaries by a minimum of 72% compared to a flat MAS, positioning AgenticCyOps as a foundation for securing enterprise-grade integration.

The ability of large language models (LLMs) to mimic human-like intelligence has led to a surge in LLM-based autonomous agents. Though recent LLMs seem capable of planning and reasoning given user instructions, their effectiveness in applying these capabilities for autonomous task solving remains underexplored. This is especially true in enterprise settings, where automated agents hold the promise of a high impact. To fill this gap, we propose WorkArena++, a novel benchmark consisting of 682 tasks corresponding to realistic workflows routinely performed by knowledge workers. WorkArena++ is designed to evaluate the planning, problem-solving, logical/arithmetic reasoning, retrieval, and contextual understanding abilities of web agents. Our empirical studies across state-of-the-art LLMs and vision-language models (VLMs), as well as human workers, reveal several challenges for such models to serve as useful assistants in the workplace. In addition to the benchmark, we provide a mechanism to effortlessly generate thousands of ground-truth observation/action traces, which can be used for fine-tuning existing models. Overall, we expect this work to serve as a useful resource to help the community progress toward capable autonomous agents. The benchmark can be found at https://github.com/ServiceNow/WorkArena/tree/workarena-plus-plus.

Computer-using agents have shown strong potential to boost human productivity and enable new application forms across platforms. While recent advances have led to usable applications, existing benchmarks fail to account for the internal task heterogeneity and the corresponding agent capabilities, as well as their alignment with actual user demands-hindering both targeted capability development and the reliable transition of research progress into practical deployment. To bridge the gap, we present OS-MAP, a benchmark for daily computer-using automation that organizes its 416 realistic tasks across 15 applications along two key dimensions: a five-level taxonomy of automation and a generalization scope derived from a real-world user demand hierarchy. To enable fine-grained analysis of required capabilities and alignment with real-world scenarios, OS-MAP evaluates agents along two dimensions: automation level across a five-level taxonomy, and generalization scope across a demand hierarchy. This design captures varying levels of required agent autonomy and generalization, forming a performance-generalization evaluation matrix for structured and comprehensive assessment. Experiments show that even State-of-the-Art agents with VLM backbones struggle with higher-level tasks involving perception, reasoning, and coordination-highlighting the need for a deeper understanding of current strengths and limitations to drive the future progress in computer-using agents research and deployment. All code, environments, baselines, and data are publicly available at https://github.com/OS-Copilot/OS-Map.

For decades, human-computer interaction has fundamentally been manual. Even today, almost all productive work done on the computer necessitates human input at every step. Autonomous virtual agents represent an exciting step in automating many of these menial tasks. Virtual agents would empower users with limited technical proficiency to harness the full possibilities of computer systems. They could also enable the efficient streamlining of numerous computer tasks, ranging from calendar management to complex travel bookings, with minimal human intervention. In this paper, we introduce OmniACT, the first-of-a-kind dataset and benchmark for assessing an agent's capability to generate executable programs to accomplish computer tasks. Our scope extends beyond traditional web automation, covering a diverse range of desktop applications. The dataset consists of fundamental tasks such as "Play the next song", as well as longer horizon tasks such as "Send an email to John Doe mentioning the time and place to meet". Specifically, given a pair of screen image and a visually-grounded natural language task, the goal is to generate a script capable of fully executing the task. We run several strong baseline language model agents on our benchmark. The strongest baseline, GPT-4, performs the best on our benchmark However, its performance level still reaches only 15% of the human proficiency in generating executable scripts capable of completing the task, demonstrating the challenge of our task for conventional web agents. Our benchmark provides a platform to measure and evaluate the progress of language model agents in automating computer tasks and motivates future work towards building multimodal models that bridge large language models and the visual grounding of computer screens.

We present the first comprehensive evaluation of AI agents against human cybersecurity professionals in a live enterprise environment. We evaluate ten cybersecurity professionals alongside six existing AI agents and ARTEMIS, our new agent scaffold, on a large university network consisting of ~8,000 hosts across 12 subnets. ARTEMIS is a multi-agent framework featuring dynamic prompt generation, arbitrary sub-agents, and automatic vulnerability triaging. In our comparative study, ARTEMIS placed second overall, discovering 9 valid vulnerabilities with an 82% valid submission rate and outperforming 9 of 10 human participants. While existing scaffolds such as Codex and CyAgent underperformed relative to most human participants, ARTEMIS demonstrated technical sophistication and submission quality comparable to the strongest participants. We observe that AI agents offer advantages in systematic enumeration, parallel exploitation, and cost -- certain ARTEMIS variants cost 18/hour versus 60/hour for professional penetration testers. We also identify key capability gaps: AI agents exhibit higher false-positive rates and struggle with GUI-based tasks.

We interact with computers on an everyday basis, be it in everyday life or work, and many aspects of work can be done entirely with access to a computer and the Internet. At the same time, thanks to improvements in large language models (LLMs), there has also been a rapid development in AI agents that interact with and affect change in their surrounding environments. But how performant are AI agents at helping to accelerate or even autonomously perform work-related tasks? The answer to this question has important implications for both industry looking to adopt AI into their workflows, and for economic policy to understand the effects that adoption of AI may have on the labor market. To measure the progress of these LLM agents' performance on performing real-world professional tasks, in this paper, we introduce TheAgentCompany, an extensible benchmark for evaluating AI agents that interact with the world in similar ways to those of a digital worker: by browsing the Web, writing code, running programs, and communicating with other coworkers. We build a self-contained environment with internal web sites and data that mimics a small software company environment, and create a variety of tasks that may be performed by workers in such a company. We test baseline agents powered by both closed API-based and open-weights language models (LMs), and find that with the most competitive agent, 24% of the tasks can be completed autonomously. This paints a nuanced picture on task automation with LM agents -- in a setting simulating a real workplace, a good portion of simpler tasks could be solved autonomously, but more difficult long-horizon tasks are still beyond the reach of current systems.

We present Federation of Agents (FoA), a distributed orchestration framework that transforms static multi-agent coordination into dynamic, capability-driven collaboration. FoA introduces Versioned Capability Vectors (VCVs): machine-readable profiles that make agent capabilities searchable through semantic embeddings, enabling agents to advertise their capabilities, cost, and limitations. Our aarchitecturecombines three key innovations: (1) semantic routing that matches tasks to agents over sharded HNSW indices while enforcing operational constraints through cost-biased optimization, (2) dynamic task decomposition where compatible agents collaboratively break down complex tasks into DAGs of subtasks through consensus-based merging, and (3) smart clustering that groups agents working on similar subtasks into collaborative channels for k-round refinement before synthesis. Built on top of MQTT,s publish-subscribe semantics for scalable message passing, FoA achieves sub-linear complexity through hierarchical capability matching and efficient index maintenance. Evaluation on HealthBench shows 13x improvements over single-model baselines, with clustering-enhanced laboration particularly effective for complex reasoning tasks requiring multiple perspectives. The system scales horizontally while maintaining consistent performance, demonstrating that semantic orchestration with structured collaboration can unlock the collective intelligence of heterogeneous federations of AI agents.

The vision of a broadly capable and goal-directed agent, such as an Internet-browsing agent in the digital world and a household humanoid in the physical world, has rapidly advanced, thanks to the generalization capability of foundation models. Such a generalist agent needs to have a large and diverse skill repertoire, such as finding directions between two travel locations and buying specific items from the Internet. If each skill needs to be specified manually through a fixed set of human-annotated instructions, the agent's skill repertoire will necessarily be limited due to the quantity and diversity of human-annotated instructions. In this work, we address this challenge by proposing Proposer-Agent-Evaluator, an effective learning system that enables foundation model agents to autonomously discover and practice skills in the wild. At the heart of PAE is a context-aware task proposer that autonomously proposes tasks for the agent to practice with context information of the environment such as user demos or even just the name of the website itself for Internet-browsing agents. Then, the agent policy attempts those tasks with thoughts and actual grounded operations in the real world with resulting trajectories evaluated by an autonomous VLM-based success evaluator. The success evaluation serves as the reward signal for the agent to refine its policies through RL. We validate PAE on challenging vision-based web navigation, using both real-world and self-hosted websites from WebVoyager and WebArena.To the best of our knowledge, this work represents the first effective learning system to apply autonomous task proposal with RL for agents that generalizes real-world human-annotated benchmarks with SOTA performances. Our open-source checkpoints and code can be found in https://yanqval.github.io/PAE/

After a very long winter, the Artificial Intelligence (AI) spring is here. Or, so it seems over the last three years. AI has the potential to impact many areas of human life - personal, social, health, education, professional. In this paper, we take a closer look at the potential of AI for Enterprises, where decision-making plays a crucial and repeated role across functions, tasks, and operations. We consider Agents imbued with AI as means to increase decision-productivity of enterprises. We highlight six tenets for Agentic success in enterprises, by drawing attention to what the current, AI-Centric User paradigm misses, in the face of persistent needs of and usefulness for Enterprise Decision-Making. In underscoring a shift to User-Centric AI, we offer six tenets and promote market mechanisms for platforms, aligning the design of AI and its delivery by Agents to the cause of enterprise users.

While LLM/VLM-powered AI agents have advanced rapidly in math, coding, and computer use, their applications in complex physical and social environments remain challenging. Building agents that can survive and thrive in the real world (for example, by autonomously earning income or running a business) requires massive-scale interaction, reasoning, training, and evaluation across diverse embodied scenarios. However, existing world simulators for such development fall short: they often rely on limited hand-crafted environments, simulate simplified game-like physics and social rules, and lack native support for LLM/VLM agents. We introduce SimWorld, a new simulator built on Unreal Engine 5, designed for developing and evaluating LLM/VLM agents in rich, real-world-like settings. SimWorld offers three core capabilities: (1) realistic, open-ended world simulation, including accurate physical and social dynamics and language-driven procedural environment generation; (2) a rich interface for LLM/VLM agents, with multimodal world inputs and open-vocabulary actions at varying levels of abstraction; and (3) diverse and extensible physical and social reasoning scenarios that are easily customizable by users. We demonstrate SimWorld by deploying frontier LLM agents (e.g., GPT-4o, Gemini-2.5-Flash, Claude-3.5, and DeepSeek-Prover-V2) on long-horizon multi-agent delivery tasks involving strategic cooperation and competition. The results reveal distinct reasoning patterns and limitations across models. We open-source SimWorld and hope it becomes a foundational platform for advancing real-world agent intelligence across disciplines: https://simworld.org.

Embodied multi-agent systems (EMAS) have attracted growing attention for their potential to address complex, real-world challenges in areas such as logistics and robotics. Recent advances in foundation models pave the way for generative agents capable of richer communication and adaptive problem-solving. This survey provides a systematic examination of how EMAS can benefit from these generative capabilities. We propose a taxonomy that categorizes EMAS by system architectures and embodiment modalities, emphasizing how collaboration spans both physical and virtual contexts. Central building blocks, perception, planning, communication, and feedback, are then analyzed to illustrate how generative techniques bolster system robustness and flexibility. Through concrete examples, we demonstrate the transformative effects of integrating foundation models into embodied, multi-agent frameworks. Finally, we discuss challenges and future directions, underlining the significant promise of EMAS to reshape the landscape of AI-driven collaboration.

With generative AI advances, the exciting potential for autonomous agents to manage daily tasks via natural language commands has emerged. However, cur rent agents are primarily created and tested in simplified synthetic environments, substantially limiting real-world scenario representation. In this paper, we build an environment for agent command and control that is highly realistic and reproducible. Specifically, we focus on agents that perform tasks on websites, and we create an environment with fully functional websites from four common domains: e-commerce, social forum discussions, collaborative software development, and content management. Our environment is enriched with tools (e.g., a map) and external knowledge bases (e.g., user manuals) to encourage human-like task-solving. Building upon our environment, we release a set of benchmark tasks focusing on evaluating the functional correctness of task completions. The tasks in our benchmark are diverse, long-horizon, and are designed to emulate tasks that humans routinely perform on the internet. We design and implement several autonomous agents, integrating recent techniques such as reasoning before acting. The results demonstrate that solving complex tasks is challenging: our best GPT-4-based agent only achieves an end-to-end task success rate of 10.59%. These results highlight the need for further development of robust agents, that current state-of-the-art LMs are far from perfect performance in these real-life tasks, and that WebArena can be used to measure such progress. Our code, data, environment reproduction resources, and video demonstrations are publicly available at https://webarena.dev/.

Agents are now used widely in the process of software development, but building production-ready software engineering agents is a complex task. Deploying software agents effectively requires flexibility in implementation and experimentation, reliable and secure execution, and interfaces for users to interact with agents. In this paper, we present the OpenHands Software Agent SDK, a toolkit for implementing software development agents that satisfy these desiderata. This toolkit is a complete architectural redesign of the agent components of the popular OpenHands framework for software development agents, which has 64k+ GitHub stars. To achieve flexibility, we design a simple interface for implementing agents that requires only a few lines of code in the default case, but is easily extensible to more complex, full-featured agents with features such as custom tools, memory management, and more. For security and reliability, it delivers seamless local-to-remote execution portability, integrated REST/WebSocket services. For interaction with human users, it can connect directly to a variety of interfaces, such as visual workspaces (VS Code, VNC, browser), command-line interfaces, and APIs. Compared with existing SDKs from OpenAI, Claude, and Google, OpenHands uniquely integrates native sandboxed execution, lifecycle control, model-agnostic multi-LLM routing, and built-in security analysis. Empirical results on SWE-Bench Verified and GAIA benchmarks demonstrate strong performance. Put together, these elements allow the OpenHands Software Agent SDK to provide a practical foundation for prototyping, unlocking new classes of custom applications, and reliably deploying agents at scale.

Smartphones have become indispensable in modern life, yet navigating complex tasks on mobile devices often remains frustrating. Recent advancements in large multimodal model (LMM)-based mobile agents have demonstrated the ability to perceive and act in mobile environments. However, current approaches face significant limitations: they fall short in addressing real-world human needs, struggle with reasoning-intensive and long-horizon tasks, and lack mechanisms to learn and improve from prior experiences. To overcome these challenges, we introduce Mobile-Agent-E, a hierarchical multi-agent framework capable of self-evolution through past experience. By hierarchical, we mean an explicit separation of high-level planning and low-level action execution. The framework comprises a Manager, responsible for devising overall plans by breaking down complex tasks into subgoals, and four subordinate agents--Perceptor, Operator, Action Reflector, and Notetaker--which handle fine-grained visual perception, immediate action execution, error verification, and information aggregation, respectively. Mobile-Agent-E also features a novel self-evolution module which maintains a persistent long-term memory comprising Tips and Shortcuts. Tips are general guidance and lessons learned from prior tasks on how to effectively interact with the environment. Shortcuts are reusable, executable sequences of atomic operations tailored for specific subroutines. The inclusion of Tips and Shortcuts facilitates continuous refinement in performance and efficiency. Alongside this framework, we introduce Mobile-Eval-E, a new benchmark featuring complex mobile tasks requiring long-horizon, multi-app interactions. Empirical results show that Mobile-Agent-E achieves a 22% absolute improvement over previous state-of-the-art approaches across three foundation model backbones. Project page: https://x-plug.github.io/MobileAgent.

Software development is a complex, multi-phase process traditionally requiring collaboration among individuals with diverse expertise. We propose AgentMesh, a Python-based framework that uses multiple cooperating LLM-powered agents to automate software development tasks. In AgentMesh, specialized agents - a Planner, Coder, Debugger, and Reviewer - work in concert to transform a high-level requirement into fully realized code. The Planner agent first decomposes user requests into concrete subtasks; the Coder agent implements each subtask in code; the Debugger agent tests and fixes the code; and the Reviewer agent validates the final output for correctness and quality. We describe the architecture and design of these agents and their communication, and provide implementation details including prompt strategies and workflow orchestration. A case study illustrates AgentMesh handling a non-trivial development request via sequential task planning, code generation, iterative debugging, and final code review. We discuss how dividing responsibilities among cooperative agents leverages the strengths of large language models while mitigating single-agent limitations. Finally, we examine current limitations - such as error propagation and context scaling - and outline future work toward more robust, scalable multi-agent AI systems for software engineering automation.

Autonomous agents that accomplish complex computer tasks with minimal human interventions have the potential to transform human-computer interaction, significantly enhancing accessibility and productivity. However, existing benchmarks either lack an interactive environment or are limited to environments specific to certain applications or domains, failing to reflect the diverse and complex nature of real-world computer use, thereby limiting the scope of tasks and agent scalability. To address this issue, we introduce OSWorld, the first-of-its-kind scalable, real computer environment for multimodal agents, supporting task setup, execution-based evaluation, and interactive learning across various operating systems such as Ubuntu, Windows, and macOS. OSWorld can serve as a unified, integrated computer environment for assessing open-ended computer tasks that involve arbitrary applications. Building upon OSWorld, we create a benchmark of 369 computer tasks involving real web and desktop apps in open domains, OS file I/O, and workflows spanning multiple applications. Each task example is derived from real-world computer use cases and includes a detailed initial state setup configuration and a custom execution-based evaluation script for reliable, reproducible evaluation. Extensive evaluation of state-of-the-art LLM/VLM-based agents on OSWorld reveals significant deficiencies in their ability to serve as computer assistants. While humans can accomplish over 72.36% of the tasks, the best model achieves only 12.24% success, primarily struggling with GUI grounding and operational knowledge. Comprehensive analysis using OSWorld provides valuable insights for developing multimodal generalist agents that were not possible with previous benchmarks. Our code, environment, baseline models, and data are publicly available at https://os-world.github.io.

Agentic AI denotes an architectural transition from stateless, prompt-driven generative models toward goal-directed systems capable of autonomous perception, planning, action, and adaptation through iterative control loops. This paper examines this transition by connecting foundational intelligent agent theories, including reactive, deliberative, and Belief-Desire-Intention models, with contemporary LLM-centric approaches such as tool invocation, memory-augmented reasoning, and multi-agent coordination. The paper presents three primary contributions: (i) a reference architecture for production-grade LLM agents that separates cognitive reasoning from execution using typed tool interfaces; (ii) a taxonomy of multi-agent topologies, together with their associated failure modes and mitigation approaches; and (iii) an enterprise hardening checklist that incorporates governance, observability, and reproducibility considerations. Through an analysis of emerging industry platforms, including Kore.ai, Salesforce Agentforce, TrueFoundry, ZenML, and LangChain, the study identifies a convergence toward standardized agent loops, registries, and auditable control mechanisms. It is argued that the subsequent phase of agentic AI development will parallel the maturation of web services, relying on shared protocols, typed contracts, and layered governance structures to support scalable and composable autonomy. The persistent challenges related to verifiability, interoperability, and safe autonomy remain key areas for future research and practical deployment.

There is a sensory gulf between the Earth that humans inhabit and the digital realms in which modern AI agents are created. To develop AI agents that can sense, think, and act as flexibly as humans in real-world settings, it is imperative to bridge the realism gap between the digital and physical worlds. How can we embody agents in an environment as rich and diverse as the one we inhabit, without the constraints imposed by real hardware and control? Towards this end, we introduce V-IRL: a platform that enables agents to scalably interact with the real world in a virtual yet realistic environment. Our platform serves as a playground for developing agents that can accomplish various practical tasks and as a vast testbed for measuring progress in capabilities spanning perception, decision-making, and interaction with real-world data across the entire globe.

Recent Computer-Using Agents (CUAs), powered by multimodal large language models (LLMs), offer a promising direction for automating complex desktop workflows through natural language. However, most existing CUAs remain conceptual prototypes, hindered by shallow OS integration, fragile screenshot-based interaction, and disruptive execution. We present UFO2, a multiagent AgentOS for Windows desktops that elevates CUAs into practical, system-level automation. UFO2 features a centralized HostAgent for task decomposition and coordination, alongside a collection of application-specialized AppAgent equipped with native APIs, domain-specific knowledge, and a unified GUI--API action layer. This architecture enables robust task execution while preserving modularity and extensibility. A hybrid control detection pipeline fuses Windows UI Automation (UIA) with vision-based parsing to support diverse interface styles. Runtime efficiency is further enhanced through speculative multi-action planning, reducing per-step LLM overhead. Finally, a Picture-in-Picture (PiP) interface enables automation within an isolated virtual desktop, allowing agents and users to operate concurrently without interference. We evaluate UFO2 across over 20 real-world Windows applications, demonstrating substantial improvements in robustness and execution accuracy over prior CUAs. Our results show that deep OS integration unlocks a scalable path toward reliable, user-aligned desktop automation.

The rapid development of interactive and autonomous AI systems signals our entry into the agentic era. Training and evaluating agents on complex agentic tasks such as software engineering and computer use requires not only efficient model computation but also sophisticated infrastructure capable of coordinating vast agent-environment interactions. However, no open-source infrastructure can effectively support large-scale training and evaluation on such complex agentic tasks. To address this challenge, we present MegaFlow, a large-scale distributed orchestration system that enables efficient scheduling, resource allocation, and fine-grained task management for agent-environment workloads. MegaFlow abstracts agent training infrastructure into three independent services (Model Service, Agent Service, and Environment Service) that interact through unified interfaces, enabling independent scaling and flexible resource allocation across diverse agent-environment configurations. In our agent training deployments, MegaFlow successfully orchestrates tens of thousands of concurrent agent tasks while maintaining high system stability and achieving efficient resource utilization. By enabling such large-scale agent training, MegaFlow addresses a critical infrastructure gap in the emerging agentic AI landscape.

The dream to create AI assistants as capable and versatile as the fictional J.A.R.V.I.S from Iron Man has long captivated imaginations. With the evolution of (multi-modal) large language models ((M)LLMs), this dream is closer to reality, as (M)LLM-based Agents using computing devices (e.g., computers and mobile phones) by operating within the environments and interfaces (e.g., Graphical User Interface (GUI)) provided by operating systems (OS) to automate tasks have significantly advanced. This paper presents a comprehensive survey of these advanced agents, designated as OS Agents. We begin by elucidating the fundamentals of OS Agents, exploring their key components including the environment, observation space, and action space, and outlining essential capabilities such as understanding, planning, and grounding. We then examine methodologies for constructing OS Agents, focusing on domain-specific foundation models and agent frameworks. A detailed review of evaluation protocols and benchmarks highlights how OS Agents are assessed across diverse tasks. Finally, we discuss current challenges and identify promising directions for future research, including safety and privacy, personalization and self-evolution. This survey aims to consolidate the state of OS Agents research, providing insights to guide both academic inquiry and industrial development. An open-source GitHub repository is maintained as a dynamic resource to foster further innovation in this field. We present a 9-page version of our work, accepted by ACL 2025, to provide a concise overview to the domain.

Enterprise back office workflows require agentic systems that are auditable, policy-aligned, and operationally predictable, capabilities that generic multi-agent setups often fail to deliver. We present POLARIS (Policy-Aware LLM Agentic Reasoning for Integrated Systems), a governed orchestration framework that treats automation as typed plan synthesis and validated execution over LLM agents. A planner proposes structurally diverse, type checked directed acyclic graphs (DAGs), a rubric guided reasoning module selects a single compliant plan, and execution is guarded by validator gated checks, a bounded repair loop, and compiled policy guardrails that block or route side effects before they occur. Applied to document centric finance tasks, POLARIS produces decision grade artifacts and full execution traces while reducing human intervention. Empirically, POLARIS achieves a micro F1 of 0.81 on the SROIE dataset and, on a controlled synthetic suite, achieves 0.95 to 1.00 precision for anomaly routing with preserved audit trails. These evaluations constitute an initial benchmark for governed Agentic AI. POLARIS provides a methodological and benchmark reference for policy-aligned Agentic AI. Keywords Agentic AI, Enterprise Automation, Back-Office Tasks, Benchmarks, Governance, Typed Planning, Evaluation

We present Agent S, an open agentic framework that enables autonomous interaction with computers through a Graphical User Interface (GUI), aimed at transforming human-computer interaction by automating complex, multi-step tasks. Agent S aims to address three key challenges in automating computer tasks: acquiring domain-specific knowledge, planning over long task horizons, and handling dynamic, non-uniform interfaces. To this end, Agent S introduces experience-augmented hierarchical planning, which learns from external knowledge search and internal experience retrieval at multiple levels, facilitating efficient task planning and subtask execution. In addition, it employs an Agent-Computer Interface (ACI) to better elicit the reasoning and control capabilities of GUI agents based on Multimodal Large Language Models (MLLMs). Evaluation on the OSWorld benchmark shows that Agent S outperforms the baseline by 9.37% on success rate (an 83.6% relative improvement) and achieves a new state-of-the-art. Comprehensive analysis highlights the effectiveness of individual components and provides insights for future improvements. Furthermore, Agent S demonstrates broad generalizability to different operating systems on a newly-released WindowsAgentArena benchmark. Code available at https://github.com/simular-ai/Agent-S.

AI agents are actively running in production across diverse industries, yet little is publicly known about which technical approaches enable successful real-world deployments. We present the first large-scale systematic study of AI agents in production, surveying 306 practitioners and conducting 20 in-depth case studies via interviews across 26 domains. We investigate why organizations build agents, how they build them, how they evaluate them, and what the top development challenges are. We find that production agents are typically built using simple, controllable approaches: 68% execute at most 10 steps before requiring human intervention, 70% rely on prompting off-the-shelf models instead of weight tuning, and 74% depend primarily on human evaluation. Reliability remains the top development challenge, driven by difficulties in ensuring and evaluating agent correctness. Despite these challenges, simple yet effective methods already enable agents to deliver impact across diverse industries. Our study documents the current state of practice and bridges the gap between research and deployment by providing researchers visibility into production challenges while offering practitioners proven patterns from successful deployments.

Frontier LLMs can navigate complex websites, but their cost and reliance on third-party APIs make local deployment impractical. We introduce Agent-as-Annotators, a framework that structures synthetic trajectory generation for web agents by analogy to human annotation roles, replacing the Task Designer, Annotator, and Supervisor with modular LLM components. Using Gemini 3 Pro as teacher, we generate 3,000 trajectories across six web environments and fine-tune a 9B-parameter student with pure supervised learning on the 2,322 that pass quality filtering. The resulting model achieves 41.5% on WebArena, surpassing closed-source models such as Claude 3.5 Sonnet (36.0%) and GPT-4o (31.5%) under the same evaluation protocol, and nearly doubling the previous best open-weight result (Go-Browse, 21.7%). Capabilities transfer to unseen environments, with an 18.2 percentage point gain on WorkArena L1 (an enterprise platform never seen during training) and consistent improvements across three additional benchmarks. Ablations confirm that each pipeline component contributes meaningfully, with Judge filtering, evaluation hints, and reasoning traces each accounting for measurable gains. These results demonstrate that structured trajectory synthesis from a single frontier teacher is sufficient to produce competitive, locally deployable web agents. Project page: https://agent-as-annotators.github.io

Language model (LM) agents are increasingly being used to automate complicated tasks in digital environments. Just as humans benefit from powerful software applications, such as integrated development environments, for complex tasks like software engineering, we posit that LM agents represent a new category of end users with their own needs and abilities, and would benefit from specially-built interfaces to the software they use. We investigate how interface design affects the performance of language model agents. As a result of this exploration, we introduce SWE-agent: a system that facilitates LM agents to autonomously use computers to solve software engineering tasks. SWE-agent's custom agent-computer interface (ACI) significantly enhances an agent's ability to create and edit code files, navigate entire repositories, and execute tests and other programs. We evaluate SWE-agent on SWE-bench and HumanEvalFix, achieving state-of-the-art performance on both with a pass@1 rate of 12.5% and 87.7%, respectively, far exceeding the previous state-of-the-art achieved with non-interactive LMs. Finally, we provide insight on how the design of the ACI can impact agents' behavior and performance.

Autonomous agents powered by large vision and language models (VLM) have demonstrated significant potential in completing daily computer tasks, such as browsing the web to book travel and operating desktop software, which requires agents to understand these interfaces. Despite such visual inputs becoming more integrated into agentic applications, what types of risks and attacks exist around them still remain unclear. In this work, we demonstrate that VLM agents can be easily attacked by a set of carefully designed adversarial pop-ups, which human users would typically recognize and ignore. This distraction leads agents to click these pop-ups instead of performing the tasks as usual. Integrating these pop-ups into existing agent testing environments like OSWorld and VisualWebArena leads to an attack success rate (the frequency of the agent clicking the pop-ups) of 86% on average and decreases the task success rate by 47%. Basic defense techniques such as asking the agent to ignore pop-ups or including an advertisement notice, are ineffective against the attack.

Recent multi-agent frameworks built upon large language models (LLMs) have demonstrated remarkable capabilities in complex task planning. However, in real-world enterprise environments, business workflows are typically composed through modularization and reuse of numerous subprocesses, resulting in intricate workflows characterized by lengthy and deeply nested execution paths. Such complexity poses significant challenges for LLM-driven orchestration, as extended reasoning chains and state-space explosions severely impact planning effectiveness and the proper sequencing of tool invocations. Therefore, developing an orchestration method with controllable structures capable of handling multi-layer nesting becomes a critical issue. To address this, we propose a novel structure-driven orchestration framework Self-Organizing Agent Network (SOAN). SOAN incrementally builds a formalized agent network by identifying and encapsulating structural units as independent agents, enhancing modularity and clarity in orchestration. Extensive evaluations were performed using multiple benchmarks as well as a real-world enterprise workflow dataset. Experimental results demonstrate that SOAN significantly outperforms state-of-the-art methods in terms of adaptability, fault tolerance, and execution efficiency.

Automating enterprise workflows could unlock $4 trillion/year in productivity gains. Despite being of interest to the data management community for decades, the ultimate vision of end-to-end workflow automation has remained elusive. Current solutions rely on process mining and robotic process automation (RPA), in which a bot is hard-coded to follow a set of predefined rules for completing a workflow. Through case studies of a hospital and large B2B enterprise, we find that the adoption of RPA has been inhibited by high set-up costs (12-18 months), unreliable execution (60% initial accuracy), and burdensome maintenance (requiring multiple FTEs). Multimodal foundation models (FMs) such as GPT-4 offer a promising new approach for end-to-end workflow automation given their generalized reasoning and planning abilities. To study these capabilities we propose ECLAIR, a system to automate enterprise workflows with minimal human supervision. We conduct initial experiments showing that multimodal FMs can address the limitations of traditional RPA with (1) near-human-level understanding of workflows (93% accuracy on a workflow understanding task) and (2) instant set-up with minimal technical barrier (based solely on a natural language description of a workflow, ECLAIR achieves end-to-end completion rates of 40%). We identify human-AI collaboration, validation, and self-improvement as open challenges, and suggest ways they can be solved with data management techniques. Code is available at: https://github.com/HazyResearch/eclair-agents

Agentic AI marks a major shift in how autonomous systems reason, plan, and execute multi-step tasks. Unlike traditional single model prompting, agentic workflows integrate multiple specialized agents with different Large Language Models(LLMs), tool-augmented capabilities, orchestration logic, and external system interactions to form dynamic pipelines capable of autonomous decision-making and action. As adoption accelerates across industry and research, organizations face a central challenge: how to design, engineer, and operate production-grade agentic AI workflows that are reliable, observable, maintainable, and aligned with safety and governance requirements. This paper provides a practical, end-to-end guide for designing, developing, and deploying production-quality agentic AI systems. We introduce a structured engineering lifecycle encompassing workflow decomposition, multi-agent design patterns, Model Context Protocol(MCP), and tool integration, deterministic orchestration, Responsible-AI considerations, and environment-aware deployment strategies. We then present nine core best practices for engineering production-grade agentic AI workflows, including tool-first design over MCP, pure-function invocation, single-tool and single-responsibility agents, externalized prompt management, Responsible-AI-aligned model-consortium design, clean separation between workflow logic and MCP servers, containerized deployment for scalable operations, and adherence to the Keep it Simple, Stupid (KISS) principle to maintain simplicity and robustness. To demonstrate these principles in practice, we present a comprehensive case study: a multimodal news-analysis and media-generation workflow. By combining architectural guidance, operational patterns, and practical implementation insights, this paper offers a foundational reference to build robust, extensible, and production-ready agentic AI workflows.

We introduce a finance & accounting benchmark (Finch) for evaluating AI agents on real-world, enterprise-grade professional workflows -- interleaving data entry, structuring, formatting, web search, cross-file retrieval, calculation, modeling, validation, translation, visualization, and reporting. Finch is sourced from authentic enterprise workspaces at Enron (15,000 spreadsheets and 500,000 emails from 150 employees) and other financial institutions, preserving in-the-wild messiness across multimodal artifacts (text, tables, formulas, charts, code, and images) and spanning diverse domains such as budgeting, trading, and asset management. We propose a workflow construction process that combines LLM-assisted discovery with expert annotation: (1) LLM-assisted, expert-verified derivation of workflows from real-world email threads and version histories of spreadsheet files, and (2) meticulous expert annotation for workflows, requiring over 700 hours of domain-expert effort. This yields 172 composite workflows with 384 tasks, involving 1,710 spreadsheets with 27 million cells, along with PDFs and other artifacts, capturing the intrinsically messy, long-horizon, knowledge-intensive, and collaborative nature of real-world enterprise work. We conduct both human and automated evaluations of frontier AI systems including GPT 5.1, Claude Sonnet 4.5, Gemini 3 Pro, Grok 4, and Qwen 3 Max, and GPT 5.1 Pro spends 16.8 minutes per workflow yet passes only 38.4% of workflows, while Claude Sonnet 4.5 passes just 25.0%. Comprehensive case studies further surface the challenges that real-world enterprise workflows pose for AI agents.

AI agents are rapidly expanding in both capability and population: they now write code, operate computers across platforms, manage cloud infrastructure, and make purchasing decisions, while open-source frameworks such as OpenClaw are putting personal agents in the hands of millions and embodied agents are spreading across smartphones, vehicles, and robots. As the internet prepares to host billions of such entities, it is shifting toward what we call Open Agentic Web, a decentralized digital ecosystem in which agents from different users, organizations, and runtimes can discover one another, negotiate task boundaries, and delegate work across open technical and social surfaces at scale. Yet most of today's agents remain isolated tools or closed-ecosystem orchestrators rather than socially integrated participants in open networks. We argue that the next generation of agents must become Agentic Citizens, defined by three requirements: Agentic-Web-Native Collaboration, participation in open collaboration networks rather than only closed internal orchestration; Agent Identity and Personhood, continuity as a social entity rather than a resettable function call; and Lifelong Evolution, improvement across task performance, communication, and collaboration over time. We present Synergy, a general-purpose agent architecture and runtime harness for persistent, collaborative, and evolving agents on Open Agentic Web, grounding collaboration in session-native orchestration, repository-backed workspaces, and social communication; identity in typed memory, notes, agenda, skills, and persistent social relationships; and evolution in an experience-centered learning mechanism that proactively recalls rewarded trajectories at inference time.

The rapid increase in mobile device usage necessitates improved automation for seamless task management. However, many AI-driven frameworks struggle due to insufficient operational knowledge. Manually written knowledge helps but is labor-intensive and inefficient. To address these challenges, we introduce Mobile-Agent-V, a framework that leverages video guidance to provide rich and cost-effective operational knowledge for mobile automation. Mobile-Agent-V enhances task execution capabilities by leveraging video inputs without requiring specialized sampling or preprocessing. Mobile-Agent-V integrates a sliding window strategy and incorporates a video agent and deep-reflection agent to ensure that actions align with user instructions. Through this innovative approach, users can record task processes with guidance, enabling the system to autonomously learn and execute tasks efficiently. Experimental results show that Mobile-Agent-V achieves a 30% performance improvement compared to existing frameworks.

We present initial results of a forthcoming benchmark for evaluating LLM agents on white-collar tasks of economic value. We evaluate agents on real-world "messy" open-web research tasks of the type that are routine in finance and consulting. In doing so, we lay the groundwork for an LLM agent evaluation suite where good performance directly corresponds to a large economic and societal impact. We built and tested several agent architectures with o1-preview, GPT-4o, Claude-3.5 Sonnet, Llama 3.1 (405b), and GPT-4o-mini. On average, LLM agents powered by Claude-3.5 Sonnet and o1-preview substantially outperformed agents using GPT-4o, with agents based on Llama 3.1 (405b) and GPT-4o-mini lagging noticeably behind. Across LLMs, a ReAct architecture with the ability to delegate subtasks to subagents performed best. In addition to quantitative evaluations, we qualitatively assessed the performance of the LLM agents by inspecting their traces and reflecting on their observations. Our evaluation represents the first in-depth assessment of agents' abilities to conduct challenging, economically valuable analyst-style research on the real open web.

Multi-agent systems represent a significant advancement in artificial intelligence, enabling complex problem-solving through coordinated specialized agents. However, these systems face fundamental challenges in context management, coordination efficiency, and scalable operation. This paper introduces a comprehensive framework for advancing multi-agent systems through Model Context Protocol (MCP), addressing these challenges through standardized context sharing and coordination mechanisms. We extend previous work on AI agent architectures by developing a unified theoretical foundation, advanced context management techniques, and scalable coordination patterns. Through detailed implementation case studies across enterprise knowledge management, collaborative research, and distributed problem-solving domains, we demonstrate significant performance improvements compared to traditional approaches. Our evaluation methodology provides a systematic assessment framework with benchmark tasks and datasets specifically designed for multi-agent systems. We identify current limitations, emerging research opportunities, and potential transformative applications across industries. This work contributes to the evolution of more capable, collaborative, and context-aware artificial intelligence systems that can effectively address complex real-world challenges.

Existing Large Language Models (LLM) can invoke a variety of tools and APIs to complete complex tasks. The computer, as the most powerful and universal tool, could potentially be controlled directly by a trained LLM agent. Powered by the computer, we can hopefully build a more generalized agent to assist humans in various daily digital works. In this paper, we construct an environment for a Vision Language Model (VLM) agent to interact with a real computer screen. Within this environment, the agent can observe screenshots and manipulate the Graphics User Interface (GUI) by outputting mouse and keyboard actions. We also design an automated control pipeline that includes planning, acting, and reflecting phases, guiding the agent to continuously interact with the environment and complete multi-step tasks. Additionally, we construct the ScreenAgent Dataset, which collects screenshots and action sequences when completing a variety of daily computer tasks. Finally, we trained a model, ScreenAgent, which achieved computer control capabilities comparable to GPT-4V and demonstrated more precise UI positioning capabilities. Our attempts could inspire further research on building a generalist LLM agent. The code is available at https://github.com/niuzaisheng/ScreenAgent.

Current embodied VLM evaluation relies on static, expert-defined, manually annotated benchmarks that exhibit severe redundancy and coverage imbalance. This labor intensive paradigm drains computational and annotation resources, inflates costs, and distorts model rankings, ultimately stifling iterative development. To address this, we propose Agentic Automatic Evaluation (A2Eval), the first agentic framework that automates benchmark curation and evaluation through two collaborative agents. The Data Agent autonomously induces capability dimensions and assembles a balanced, compact evaluation suite, while the Eval Agent synthesizes and validates executable evaluation pipelines, enabling fully autonomous, high-fidelity assessment. Evaluated across 10 benchmarks and 13 models, A2Eval compresses evaluation suites by 85%, reduces overall computational costs by 77%, and delivers a 4.6x speedup while preserving evaluation quality. Crucially, A2Eval corrects systematic ranking biases, improves human alignment to Spearman's rho=0.85, and maintains high ranking fidelity (Kendall's tau=0.81), establishing a new standard for high-fidelity, low-cost embodied assessment. Our code and data will be public soon.

Computer-use agents hold the promise of assisting in a wide range of digital economic activities. However, current research has largely focused on short-horizon tasks over a limited set of software with limited economic value, such as basic e-commerce and OS-configuration tasks. A key reason is that creating environments for complex software requires significant time and human effort, and therefore does not scale. To address this, we introduce Gym-Anything, a framework for converting any software into an interactive computer-use environment. We frame environment creation itself as a multi-agent task: a coding agent writes setup scripts, downloads real-world data, and configures the software, while producing evidence of correct setup. An independent audit agent then verifies evidence for the environment setup against a quality checklist. Using a taxonomy of economically valuable occupations grounded in U.S. GDP data, we apply this pipeline to 200 software applications with broad occupational coverage. The result is CUA-World, a collection of over 10K long-horizon tasks spanning domains from medical science and astronomy to engineering and enterprise systems, each configured with realistic data along with train and test splits. CUA-World also includes CUA-World-Long, a challenging long-horizon benchmark with tasks often requiring over 500 steps, far exceeding existing benchmarks. Distilling successful trajectories from the training split into a 2B vision-language model outperforms models 2times its size. We also apply the same auditing principle at test time: a separate VLM reviews completed trajectories and provides feedback on what remains, improving Gemini-3-Flash on CUA-World-Long from 11.5% to 14.0%. We release all code, infrastructure, and benchmark data to facilitate future research in realistic computer-use agents.

Despite the potential of language model-based agents to solve real-world tasks such as web navigation, current methods still struggle with long-horizon tasks with complex action trajectories. In contrast, humans can flexibly solve complex tasks by learning reusable task workflows from past experiences and using them to guide future actions. To build agents that can similarly benefit from this process, we introduce Agent Workflow Memory (AWM), a method for inducing commonly reused routines, i.e., workflows, and selectively providing workflows to the agent to guide subsequent generations. AWM flexibly applies to both offline and online scenarios, where agents induce workflows from training examples beforehand or from test queries on the fly. We experiment on two major web navigation benchmarks -- Mind2Web and WebArena -- that collectively cover 1000+ tasks from 200+ domains across travel, shopping, and social media, among others. AWM substantially improves the baseline results by 24.6% and 51.1% relative success rate on Mind2Web and WebArena while reducing the number of steps taken to solve WebArena tasks successfully. Furthermore, online AWM robustly generalizes in cross-task, website, and domain evaluations, surpassing baselines from 8.9 to 14.0 absolute points as train-test task distribution gaps widen.

We propose an agent architecture that automates parts of the common reinforcement learning experiment workflow, to enable automated mastery of control domains for embodied agents. To do so, it leverages a VLM to perform some of the capabilities normally required of a human experimenter, including the monitoring and analysis of experiment progress, the proposition of new tasks based on past successes and failures of the agent, decomposing tasks into a sequence of subtasks (skills), and retrieval of the skill to execute - enabling our system to build automated curricula for learning. We believe this is one of the first proposals for a system that leverages a VLM throughout the full experiment cycle of reinforcement learning. We provide a first prototype of this system, and examine the feasibility of current models and techniques for the desired level of automation. For this, we use a standard Gemini model, without additional fine-tuning, to provide a curriculum of skills to a language-conditioned Actor-Critic algorithm, in order to steer data collection so as to aid learning new skills. Data collected in this way is shown to be useful for learning and iteratively improving control policies in a robotics domain. Additional examination of the ability of the system to build a growing library of skills, and to judge the progress of the training of those skills, also shows promising results, suggesting that the proposed architecture provides a potential recipe for fully automated mastery of tasks and domains for embodied agents.

The promise of general-purpose agents - systems that perform tasks in unfamiliar environments without domain-specific engineering - remains largely unrealized. Existing agents are predominantly specialized, and while emerging implementations like OpenAI SDK Agent and Claude Code hint at broader capabilities, no systematic evaluation of their general performance has been pursued. Current agentic benchmarks assume domain-specific integration, encoding task information in ways that preclude fair evaluation of general agents. This paper frames general-agent evaluation as a first-class research objective. We propose conceptual principles for such evaluation, a Unified Protocol enabling agent-benchmark integration, and Exgentic - a practical framework for general agent evaluation. We benchmark five prominent agent implementations across six environments as the first Open General Agent Leaderboard. Our experiments show that general agents generalize across diverse environments, achieving performance comparable to domain-specific agents without any environment-specific tuning. We release our evaluation protocol, framework, and leaderboard to establish a foundation for systematic research on general-purpose agents.

Current Vision-Language-Action (VLA) models are often constrained by a rigid, static interaction paradigm, which lacks the ability to see, hear, speak, and act concurrently as well as handle real-time user interruptions dynamically. This hinders seamless embodied collaboration, resulting in an inflexible and unresponsive user experience. To address these limitations, we introduce VITA-E, a novel embodied interaction framework designed for both behavioral concurrency and nearly real-time interruption. The core of our approach is a dual-model architecture where two parallel VLA instances operate as an ``Active Model'' and a ``Standby Model'', allowing the embodied agent to observe its environment, listen to user speech, provide verbal responses, and execute actions, all concurrently and interruptibly, mimicking human-like multitasking capabilities. We further propose a ``model-as-controller'' paradigm, where we fine-tune the VLM to generate special tokens that serve as direct system-level commands, coupling the model's reasoning with the system's behavior. Experiments conducted on a physical humanoid platform demonstrate that VITA-E can reliably handle complex interactive scenarios. Our framework is compatible with various dual-system VLA models, achieving an extremely high success rate on emergency stops and speech interruptions while also successfully performing concurrent speech and action. This represents a significant step towards more natural and capable embodied assistants.

LLM-based agent systems are emerging as a new software paradigm and have been widely adopted across diverse domains such as medicine, robotics, and programming. However, maintaining these systems requires substantial effort, as they are inevitably prone to bugs and continually evolve to meet changing external requirements. Therefore, automatically resolving agent issues (i.e., bug reports or feature requests) is a crucial and challenging task. While recent software engineering (SE) agents (e.g., SWE-agent) have shown promise in addressing issues in traditional software systems, it remains unclear how effectively they can resolve real-world issues in agent systems, which differ significantly from traditional software. To fill this gap, we first manually analyze 201 real-world agent issues and identify common categories of agent issues. We then spend 500 person-hours constructing AGENTISSUE-BENCH, a reproducible benchmark comprising 50 agent issue resolution tasks (each with an executable environment and failure-triggering tests). We further evaluate state-of-the-art SE agents on AGENTISSUE-BENCH and reveal their limited effectiveness (i.e., with only 3.33% - 12.67% resolution rates). These results underscore the unique challenges of maintaining agent systems compared to traditional software, highlighting the need for further research to develop advanced SE agents for resolving agent issues. Data and code are available at https://alfin06.github.io/AgentIssue-Bench-Leaderboard/#/ .

AI agents are increasingly deployed in multi-tenant cloud environments, where they execute diverse tool calls within sandboxed containers, each call with distinct resource demands and rapid fluctuations. We present a systematic characterization of OS-level resource dynamics in sandboxed AI coding agents, analyzing 144 software engineering tasks from the SWE-rebench benchmark across two LLM models. Our measurements reveal that (1) OS-level execution (tool calls, container and agent initialization) accounts for 56-74% of end-to-end task latency; (2) memory, not CPU, is the concurrency bottleneck; (3) memory spikes are tool-call-driven with a up to 15.4x peak-to-average ratio; and (4) resource demands are highly unpredictable across tasks, runs, and models. Comparing these characteristics against serverless, microservice, and batch workloads, we identify three mismatches in existing resource controls: a granularity mismatch (container-level policies vs. tool-call-level dynamics), a responsiveness mismatch (user-space reaction vs. sub-second unpredictable bursts), and an adaptability mismatch (history-based prediction vs. non-deterministic stateful execution). We propose AgentCgroup, an intent-driven eBPF-based resource controller that exploits agents ability to declare resource needs and reconstruct execution strategies, using hierarchical cgroup structures aligned with tool-call boundaries, in-kernel enforcement via sched_ext and memcg_bpf_ops, and runtime-adaptive policies. Preliminary evaluation demonstrates improved multi-tenant isolation and reduced resource waste. AgentCgroup is open-source at https://github.com/eunomia-bpf/agentcgroup

Agentic AI systems use specialized agents to handle tasks within complex workflows, enabling automation and efficiency. However, optimizing these systems often requires labor-intensive, manual adjustments to refine roles, tasks, and interactions. This paper introduces a framework for autonomously optimizing Agentic AI solutions across industries, such as NLP-driven enterprise applications. The system employs agents for Refinement, Execution, Evaluation, Modification, and Documentation, leveraging iterative feedback loops powered by an LLM (Llama 3.2-3B). The framework achieves optimal performance without human input by autonomously generating and testing hypotheses to improve system configurations. This approach enhances scalability and adaptability, offering a robust solution for real-world applications in dynamic environments. Case studies across diverse domains illustrate the transformative impact of this framework, showcasing significant improvements in output quality, relevance, and actionability. All data for these case studies, including original and evolved agent codes, along with their outputs, are here: https://anonymous.4open.science/r/evolver-1D11/

AI Agents can perform complex operations at great speed, but just like all the humans we have ever hired, their intelligence remains fallible. Miscommunications aren't noticed, systemic biases have no counter-action, and inner monologues are rarely written down. We did not come to fire them for their mistakes, but to hire them and provide a safe productive working environment. We posit that we can reuse a common corporate organizational structure: teams of independent AI agents with strict role boundaries can work with common goals, but opposing incentives. Multiple models serving as a team of rivals can catch and minimize errors within the final product at a small cost to the velocity of actions. In this paper we demonstrate that we can achieve reliability without acquiring perfect components, but through careful orchestration of imperfect ones. This paper describes the architecture of such a system in practice: specialized agent teams (planners, executors, critics, experts), organized into an organization with clear goals, coordinated through a remote code executor that keeps data transformations and tool invocations separate from reasoning models. Rather than agents directly calling tools and ingesting full responses, they write code that executes remotely; only relevant summaries return to agent context. By preventing raw data and tool outputs from contaminating context windows, the system maintains clean separation between perception (brains that plan and reason) and execution (hands that perform heavy data transformations and API calls). We demonstrate the approach achieves over 90% internal error interception prior to user exposure while maintaining acceptable latency tradeoffs. A survey from our traces shows that we only trade off cost and latency to achieve correctness and incrementally expand capabilities without impacting existing ones.

Large language models (LLMs) show remarkable potential to act as computer agents, enhancing human productivity and software accessibility in multi-modal tasks that require planning and reasoning. However, measuring agent performance in realistic environments remains a challenge since: (i) most benchmarks are limited to specific modalities or domains (e.g. text-only, web navigation, Q&A, coding) and (ii) full benchmark evaluations are slow (on order of magnitude of days) given the multi-step sequential nature of tasks. To address these challenges, we introduce the Windows Agent Arena: a reproducible, general environment focusing exclusively on the Windows operating system (OS) where agents can operate freely within a real Windows OS and use the same wide range of applications, tools, and web browsers available to human users when solving tasks. We adapt the OSWorld framework (Xie et al., 2024) to create 150+ diverse Windows tasks across representative domains that require agent abilities in planning, screen understanding, and tool usage. Our benchmark is scalable and can be seamlessly parallelized in Azure for a full benchmark evaluation in as little as 20 minutes. To demonstrate Windows Agent Arena's capabilities, we also introduce a new multi-modal agent, Navi. Our agent achieves a success rate of 19.5% in the Windows domain, compared to 74.5% performance of an unassisted human. Navi also demonstrates strong performance on another popular web-based benchmark, Mind2Web. We offer extensive quantitative and qualitative analysis of Navi's performance, and provide insights into the opportunities for future research in agent development and data generation using Windows Agent Arena. Webpage: https://microsoft.github.io/WindowsAgentArena Code: https://github.com/microsoft/WindowsAgentArena

Building LLM-based agents has become increasingly important. Recent works on LLM-based agent self-evolution primarily record successful experiences as textual prompts or reflections, which cannot reliably guarantee efficient task re-execution in complex scenarios. We propose AgentFactory, a new self-evolution paradigm that preserves successful task solutions as executable subagent code rather than textual experience. Crucially, these subagents are continuously refined based on execution feedback, becoming increasingly robust and efficient as more tasks are encountered. Saved subagents are pure Python code with standardized documentation, enabling portability across any Python-capable system. We demonstrate that AgentFactory enables continuous capability accumulation: its library of executable subagents grows and improves over time, progressively reducing the effort required for similar tasks without manual intervention. Our implementation is open-sourced at https://github.com/zzatpku/AgentFactory, and our demonstration video is available at https://youtu.be/iKSsuAXJHW0.

We introduce UFO, an innovative UI-Focused agent to fulfill user requests tailored to applications on Windows OS, harnessing the capabilities of GPT-Vision. UFO employs a dual-agent framework to meticulously observe and analyze the graphical user interface (GUI) and control information of Windows applications. This enables the agent to seamlessly navigate and operate within individual applications and across them to fulfill user requests, even when spanning multiple applications. The framework incorporates a control interaction module, facilitating action grounding without human intervention and enabling fully automated execution. Consequently, UFO transforms arduous and time-consuming processes into simple tasks achievable solely through natural language commands. We conducted testing of UFO across 9 popular Windows applications, encompassing a variety of scenarios reflective of users' daily usage. The results, derived from both quantitative metrics and real-case studies, underscore the superior effectiveness of UFO in fulfilling user requests. To the best of our knowledge, UFO stands as the first UI agent specifically tailored for task completion within the Windows OS environment. The open-source code for UFO is available on https://github.com/microsoft/UFO.

While current Computer Use Agent (CUA) benchmarks measure task completion effectively, they provide limited assessment of enterprise deployment readiness, emphasizing functional correctness over the operational reliability required for production systems. We present UI-CUBE (UiPath Computer Use BEnchmark), a systematic benchmark comprising 226 tasks across two difficulty tiers designed to expose fundamental architectural limitations in current CUAs. Our evaluation covers simple UI interactions (136 tasks) and complex workflows including copy-paste tasks (50 tasks) and enterprise application scenarios (40 tasks), with systematic interface variation coverage, multi-resolution testing and automated validation of task success through the application state. Evaluation of five state-of-the-art models reveals a sharp capability cliff rather than gradual performance degradation. Simple UI interactions achieve 67-85% success rates (compared to 97.9% human performance), but complex workflows drop precipitously to 9-19%. Human evaluators with no prior application experience achieve only 61.2% on complex tasks despite near-perfect performance on simple tasks, establishing realistic performance ceilings. This discontinuous performance pattern -- where agents achieve 68-87% of human performance on simple tasks but only 15-32% on complex workflows -- indicates fundamental architectural limitations in memory management, hierarchical planning, and state coordination rather than incremental capability gaps addressable through better training or prompting. UI-CUBE functions as an enterprise-readiness diagnostic, revealing that while current CUAs can manipulate individual interface elements, they cannot yet function as reliable workflow automation tools. These findings provide architectural insights essential for developing production-ready CUAs capable of managing complex, multi-step enterprise processes.

Multimodal large language models (MLLMs) have enabled LLM-based agents to directly interact with application user interfaces (UIs), enhancing agents' performance in complex tasks. However, these agents often suffer from high latency and low reliability due to the extensive sequential UI interactions. To address this issue, we propose AXIS, a novel LLM-based agents framework prioritize actions through application programming interfaces (APIs) over UI actions. This framework also facilitates the creation and expansion of APIs through automated exploration of applications. Our experiments on Office Word demonstrate that AXIS reduces task completion time by 65%-70% and cognitive workload by 38%-53%, while maintaining accuracy of 97%-98% compare to humans. Our work contributes to a new human-agent-computer interaction (HACI) framework and a fresh UI design principle for application providers in the era of LLMs. It also explores the possibility of turning every applications into agents, paving the way towards an agent-centric operating system (Agent OS).

Enterprise software organizations accumulate critical institutional knowledge - architectural decisions, deployment procedures, compliance policies, incident playbooks - yet this knowledge remains trapped in formats designed for human interpretation. The bottleneck to effective agentic software development is not model capability but knowledge architecture. When any knowledge consumer - an autonomous AI agent, a newly onboarded engineer, or a senior developer - encounters an enterprise task without institutional context, the result is guesswork, correction cascades, and a disproportionate tax on senior engineers who must manually supply what others cannot infer. This paper introduces Knowledge Activation, a framework that specializes AI Skills - the open standard for agent-consumable knowledge - into structured, governance-aware Atomic Knowledge Units (AKUs) for institutional knowledge delivery. Rather than retrieving documents for interpretation, AKUs deliver action - ready specifications encoding what to do, which tools to use, what constraints to respect, and where to go next - so that agents act correctly and engineers receive institutionally grounded guidance without reconstructing organizational context from scratch. AKUs form a composable knowledge graph that agents traverse at runtime - compressing onboarding, reducing cross - team friction, and eliminating correction cascades. The paper formalizes the resource constraints that make this architecture necessary, specifies the AKU schema and deployment architecture, and grounds long - term maintenance in knowledge commons practice. Organizations that architect their institutional knowledge for the agentic era will outperform those that invest solely in model capability.

Autonomous agents driven by Large Language Models (LLMs) offer enormous potential for automation. Early proof of this technology can be found in various demonstrations of agents solving complex tasks, interacting with external systems to augment their knowledge, and triggering actions. In particular, workflows involving multiple agents solving complex tasks in a collaborative fashion exemplify their capacity to operate in less strict and less well-defined environments. Thus, a multi-agent approach has great potential for serving as a backbone in many industrial applications, ranging from complex knowledge retrieval systems to next generation robotic process automation. Given the reasoning abilities within the current generation of LLMs, complex processes require a multi-step approach that includes a plan of well-defined and modular tasks. Depending on the level of complexity, these tasks can be executed either by a single agent or a group of agents. In this work, we focus on designing a flexible agent engineering framework with careful attention to planning and execution, capable of handling complex use case applications across various domains. The proposed framework provides reliability in industrial applications and presents techniques to ensure a scalable, flexible, and collaborative workflow for multiple autonomous agents working together towards solving tasks.

Progress in software-engineering agents is increasingly constrained by the scarcity of executable, scalable, and realistic data for training and evaluation. This scarcity stems from three fundamental challenges in existing pipelines: environments are brittle and difficult to reproduce across languages; synthesizing realistic, system-level bugs at scale is computationally expensive; and existing data predominantly consists of short-horizon repairs, failing to capture long-horizon competencies like architectural consistency. We introduce SWE-Hub, an end-to-end system that operationalizes the data factory abstraction by unifying environment automation, scalable synthesis, and diverse task generation into a coherent production stack. At its foundation, the Env Agent establishes a shared execution substrate by automatically converting raw repository snapshots into reproducible, multi-language container environments with standardized interfaces. Built upon this substrate, SWE-Scale engine addresses the need for high-throughput generation, combining cross-language code analysis with cluster-scale validation to synthesize massive volumes of localized bug-fix instances. Bug Agent generates high-fidelity repair tasks by synthesizing system-level regressions involving cross-module dependencies, paired with user-like issue reports that describe observable symptoms rather than root causes. Finally, SWE-Architect expands the task scope from repair to creation by translating natural-language requirements into repository-scale build-a-repo tasks. By integrating these components, SWE-Hub establishes a unified production pipeline capable of continuously delivering executable tasks across the entire software engineering lifecycle.

Foundation agents have rapidly advanced in their ability to reason and interact with real environments, making the evaluation of their core capabilities increasingly important. While many benchmarks have been developed to assess agent performance, most concentrate on academic settings or artificially designed scenarios while overlooking the challenges that arise in real applications. To address this issue, we focus on a highly practical real-world setting, the e-commerce domain, which involves a large volume of diverse user interactions, dynamic market conditions, and tasks directly tied to real decision-making processes. To this end, we introduce EcomBench, a holistic E-commerce Benchmark designed to evaluate agent performance in realistic e-commerce environments. EcomBench is built from genuine user demands embedded in leading global e-commerce ecosystems and is carefully curated and annotated through human experts to ensure clarity, accuracy, and domain relevance. It covers multiple task categories within e-commerce scenarios and defines three difficulty levels that evaluate agents on key capabilities such as deep information retrieval, multi-step reasoning, and cross-source knowledge integration. By grounding evaluation in real e-commerce contexts, EcomBench provides a rigorous and dynamic testbed for measuring the practical capabilities of agents in modern e-commerce.

Federated Learning (FL) offers a powerful paradigm for training models on decentralized data, but its promise is often undermined by the immense complexity of designing and deploying robust systems. The need to select, combine, and tune strategies for multifaceted challenges like data heterogeneity and system constraints has become a critical bottleneck, resulting in brittle, bespoke solutions. To address this, we introduce Helmsman, a novel multi-agent system that automates the end-to-end synthesis of federated learning systems from high-level user specifications. It emulates a principled research and development workflow through three collaborative phases: (1) interactive human-in-the-loop planning to formulate a sound research plan, (2) modular code generation by supervised agent teams, and (3) a closed-loop of autonomous evaluation and refinement in a sandboxed simulation environment. To facilitate rigorous evaluation, we also introduce AgentFL-Bench, a new benchmark comprising 16 diverse tasks designed to assess the system-level generation capabilities of agentic systems in FL. Extensive experiments demonstrate that our approach generates solutions competitive with, and often superior to, established hand-crafted baselines. Our work represents a significant step towards the automated engineering of complex decentralized AI systems.

We introduce ResearchGym, a benchmark and execution environment for evaluating AI agents on end-to-end research. To instantiate this, we repurpose five oral and spotlight papers from ICML, ICLR, and ACL. From each paper's repository, we preserve the datasets, evaluation harness, and baseline implementations but withhold the paper's proposed method. This results in five containerized task environments comprising 39 sub-tasks in total. Within each environment, agents must propose novel hypotheses, run experiments, and attempt to surpass strong human baselines on the paper's metrics. In a controlled evaluation of an agent powered by GPT-5, we observe a sharp capability--reliability gap. The agent improves over the provided baselines from the repository in just 1 of 15 evaluations (6.7%) by 11.5%, and completes only 26.5% of sub-tasks on average. We identify recurring long-horizon failure modes, including impatience, poor time and resource management, overconfidence in weak hypotheses, difficulty coordinating parallel experiments, and hard limits from context length. Yet in a single run, the agent surpasses the solution of an ICML 2025 Spotlight task, indicating that frontier agents can occasionally reach state-of-the-art performance, but do so unreliably. We additionally evaluate proprietary agent scaffolds including Claude Code (Opus-4.5) and Codex (GPT-5.2) which display a similar gap. ResearchGym provides infrastructure for systematic evaluation and analysis of autonomous agents on closed-loop research.

Achieving mastery in real world software engineering tasks is fundamentally bottlenecked by the scarcity of large scale, high quality training data. Scaling such data has been limited by the complexity of environment setup, unit test generation, and problem statement curation. In this paper, we propose ScaleSWE, an automated, sandboxed multi agent workflow designed to construct high quality SWE data at scale. The system coordinates three specialized agents for environment setup, test creation, and problem description synthesis to process 6 million pull requests across 5200 repositories, producing Scale SWE Data: 100k verified SWE instances, the largest such dataset to date. It substantially surpasses existing real world datasets in repository diversity and reflects realistic task complexity. We further demonstrate the dataset utility for training by distilling 71498 high quality trajectories and finetuning Qwen30BA3BInstruct to produce ScaleSWE Agent. Our agent achieves a 64 resolve rate on SWE Bench Verified a nearly three fold improvement over the base model. ScaleSWE provides a scalable, reproducible approach for data construction to advance LLM based software engineering. Scale SWE will be publicly available.

Multi-agent Large Language Model (LLM) systems have emerged as powerful architectures for complex task decomposition and collaborative problem-solving. However, their long-term behavioral stability remains largely unexamined. This study introduces the concept of agent drift, defined as the progressive degradation of agent behavior, decision quality, and inter-agent coherence over extended interaction sequences. We present a comprehensive theoretical framework for understanding drift phenomena, proposing three distinct manifestations: semantic drift (progressive deviation from original intent), coordination drift (breakdown in multi-agent consensus mechanisms), and behavioral drift (emergence of unintended strategies). We introduce the Agent Stability Index (ASI), a novel composite metric framework for quantifying drift across twelve dimensions, including response consistency, tool usage patterns, reasoning pathway stability, and inter-agent agreement rates. Through simulation-based analysis and theoretical modeling, we demonstrate how unchecked agent drift can lead to substantial reductions in task completion accuracy and increased human intervention requirements. We propose three mitigation strategies: episodic memory consolidation, drift-aware routing protocols, and adaptive behavioral anchoring. Theoretical analysis suggests these approaches can significantly reduce drift-related errors while maintaining system throughput. This work establishes a foundational methodology for monitoring, measuring, and mitigating agent drift in production agentic AI systems, with direct implications for enterprise deployment reliability and AI safety research.

Modern business environments demand continuous reconfiguration of cross-functional processes, yet most enterprise systems remain organized around siloed departments, rigid workflows, and hard-coded automation. Meanwhile, large language models (LLMs) demonstrate strong capabilities in interpreting natural language and synthesizing unstructured information, but they lack deterministic, auditable execution of complex business logic. We introduce Autonomous Business System (AUTOBUS), a system that integrates LLM-based AI agents, predicate-logic programming, and business-semantics-centric enterprise data into a unified neuro-symbolic architecture for executing end-to-end business initiatives. AUTOBUS models a business initiative as a network of interrelated tasks with explicit pre- and post-conditions, required data, evaluation rules, and API-level actions. Enterprise data is organized as a knowledge graph, whose entities, relationships, and constraints are translated into logic facts and foundational rules that ground reasoning and ensure semantic consistency. Core AI agents synthesize task instructions, enterprise semantics, and available tools into task-specific logic programs, which are executed by a logic engine that enforces constraints, coordinates auxiliary tools, and produces deterministic outcomes. Humans specify task instructions, define and maintain business semantics and policies, curate tools, and supervise high-impact or ambiguous decisions, ensuring accountability and adaptability. We detail the AUTOBUS architecture, the structure of AI-generated logic programs, and the human-AI collaboration model and present a case study that demonstrates accelerated time to market in a data-rich organization. A reference implementation of the case study is available at https://github.com/cecilpang/autobus-paper.

The emergence of AI agents powered by large language models (LLMs) marks a pivotal shift toward the Agentic Web, a new phase of the internet defined by autonomous, goal-driven interactions. In this paradigm, agents interact directly with one another to plan, coordinate, and execute complex tasks on behalf of users. This transition from human-driven to machine-to-machine interaction allows intent to be delegated, relieving users from routine digital operations and enabling a more interactive, automated web experience. In this paper, we present a structured framework for understanding and building the Agentic Web. We trace its evolution from the PC and Mobile Web eras and identify the core technological foundations that support this shift. Central to our framework is a conceptual model consisting of three key dimensions: intelligence, interaction, and economics. These dimensions collectively enable the capabilities of AI agents, such as retrieval, recommendation, planning, and collaboration. We analyze the architectural and infrastructural challenges involved in creating scalable agentic systems, including communication protocols, orchestration strategies, and emerging paradigms such as the Agent Attention Economy. We conclude by discussing the potential applications, societal risks, and governance issues posed by agentic systems, and outline research directions for developing open, secure, and intelligent ecosystems shaped by both human intent and autonomous agent behavior. A continuously updated collection of relevant studies for agentic web is available at: https://github.com/SafeRL-Lab/agentic-web.

The advancement of large language model (LLM) based agents has shifted AI evaluation from single-turn response assessment to multi-step task completion in interactive environments. We present an empirical study evaluating frontier AI models on 150 workplace tasks within a realistic e-commerce RL environment from Surge. Our analysis reveals an empirically-derived hierarchy of agentic capabilities that models must master for real-world deployment: (1) tool use, (2) planning and goal formation, (3) adaptability, (4) groundedness, and (5) common-sense reasoning. Even the best-performing models fail approximately 40\% of the tasks, with failures clustering predictably along this hierarchy. Weaker models struggle with fundamental tool use and planning, whereas stronger models primarily fail on tasks requiring contextual inference beyond explicit instructions. We introduce a task-centric design methodology for RL environments that emphasizes diversity and domain expert contributions, provide detailed failure analysis, and discuss implications for agent development. Our findings suggest that while current frontier models can demonstrate coherent multi-step behavior, substantial capability gaps remain before achieving human-level task completion in realistic workplace settings.

Computer use agents (CUA) are systems that automatically interact with graphical user interfaces (GUIs) to complete tasks. CUA have made significant progress with the advent of large vision-language models (VLMs). However, these agents typically rely on cloud-based inference with substantial compute demands, raising critical privacy and scalability concerns, especially when operating on personal devices. In this work, we take a step toward privacy-preserving and resource-efficient agents by developing a lightweight vision-language model that runs entirely on local machines. To train this compact agent, we introduce an LLM-as-Judge framework that automatically evaluates and filters synthetic interaction trajectories, producing high-quality data for reinforcement learning without human annotation. Experiments on the OS-World benchmark demonstrate that our fine-tuned local model outperforms existing baselines, highlighting a promising path toward private, efficient, and generalizable GUI agents.

Large language models have demonstrated strong capabilities in individual software engineering tasks, yet most autonomous systems still treat issue resolution as a monolithic or pipeline-based process. In contrast, real-world software development is organized as a collaborative activity carried out by teams following shared methodologies, with clear role separation, communication, and review. In this work, we present a fully automated multi-agent system that explicitly models software engineering as an organizational process, replicating the structure of an engineering team. Built on top of agyn, an open-source platform for configuring agent teams, our system assigns specialized agents to roles such as coordination, research, implementation, and review, provides them with isolated sandboxes for experimentation, and enables structured communication. The system follows a defined development methodology for working on issues, including analysis, task specification, pull request creation, and iterative review, and operates without any human intervention. Importantly, the system was designed for real production use and was not tuned for SWE-bench. When evaluated post hoc on SWE-bench 500, it resolves 72.2% of tasks, outperforming single-agent baselines using comparable language models. Our results suggest that replicating team structure, methodology, and communication is a powerful paradigm for autonomous software engineering, and that future progress may depend as much on organizational design and agent infrastructure as on model improvements.

The widespread availability of open-source repositories has led to a vast collection of reusable software components, yet their utilization remains manual, error-prone, and disconnected. Developers must navigate documentation, understand APIs, and write integration code, creating significant barriers to efficient software reuse. To address this, we present EnvX, a framework that leverages Agentic AI to agentize GitHub repositories, transforming them into intelligent, autonomous agents capable of natural language interaction and inter-agent collaboration. Unlike existing approaches that treat repositories as static code resources, EnvX reimagines them as active agents through a three-phase process: (1) TODO-guided environment initialization, which sets up the necessary dependencies, data, and validation datasets; (2) human-aligned agentic automation, allowing repository-specific agents to autonomously perform real-world tasks; and (3) Agent-to-Agent (A2A) protocol, enabling multiple agents to collaborate. By combining large language model capabilities with structured tool integration, EnvX automates not just code generation, but the entire process of understanding, initializing, and operationalizing repository functionality. We evaluate EnvX on the GitTaskBench benchmark, using 18 repositories across domains such as image processing, speech recognition, document analysis, and video manipulation. Our results show that EnvX achieves a 74.07% execution completion rate and 51.85% task pass rate, outperforming existing frameworks. Case studies further demonstrate EnvX's ability to enable multi-repository collaboration via the A2A protocol. This work marks a shift from treating repositories as passive code resources to intelligent, interactive agents, fostering greater accessibility and collaboration within the open-source ecosystem.

The rise of AI agents is transforming how software can be built. The promise of agents is that developers might write code quicker, delegate multiple tasks to different agents, and even write a full piece of software purely out of natural language. In reality, what roles agents play in professional software development remains in question. This paper investigates how experienced developers use agents in building software, including their motivations, strategies, task suitability, and sentiments. Through field observations (N=13) and qualitative surveys (N=99), we find that while experienced developers value agents as a productivity boost, they retain their agency in software design and implementation out of insistence on fundamental software quality attributes, employing strategies for controlling agent behavior leveraging their expertise. In addition, experienced developers feel overall positive about incorporating agents into software development given their confidence in complementing the agents' limitations. Our results shed light on the value of software development best practices in effective use of agents, suggest the kinds of tasks for which agents may be suitable, and point towards future opportunities for better agentic interfaces and agentic use guidelines.

Agentic AI represents a significant shift in how intelligence is applied within organizations, moving beyond AI-assisted tools toward autonomous systems capable of reasoning, decision-making, and coordinated action across workflows. As these systems mature, they have the potential to automate a substantial share of manual organizational processes, fundamentally reshaping how work is designed, executed, and governed. Although many organizations have adopted AI to improve productivity, most implementations remain limited to isolated use cases and human-centered, tool-driven workflows. Despite increasing awareness of agentic AI's strategic importance, engineering teams and organizational leaders often lack clear guidance on how to operationalize it effectively. Key challenges include an overreliance on traditional software engineering practices, limited integration of business-domain knowledge, unclear ownership of AI-driven workflows, and the absence of sustainable human-AI collaboration models. Consequently, organizations struggle to move beyond experimentation, scale agentic systems, and align them with tangible business value. Drawing on practical experience in designing and deploying agentic AI workflows across multiple organizations and business domains, this paper proposes a pragmatic framework for transitioning organizational functions from manual processes to automated agentic AI systems. The framework emphasizes domain-driven use case identification, systematic delegation of tasks to AI agents, AI-assisted construction of agentic workflows, and small, AI-augmented teams working closely with business stakeholders. Central to the approach is a human-in-the-loop operating model in which individuals act as orchestrators of multiple AI agents, enabling scalable automation while maintaining oversight, adaptability, and organizational control.

AI agents are emerging as a dominant workload in a wide range of applications, promising to be the vehicle that delivers the promised benefits of AI to enterprises and consumers. Unlike conventional software or static inference, agentic workloads are dynamic and structurally complex. Often these agents are directed graphs of compute and IO operations that span multi-modal data input and conversion), data processing and context gathering (e.g vector DB lookups), multiple LLM inferences, tool calls, etc. To scale AI agent usage, we need efficient and scalable deployment and agent-serving infrastructure. To tackle this challenge, in this paper, we present a system design for dynamic orchestration of AI agent workloads on heterogeneous compute infrastructure spanning CPUs and accelerators, both from different vendors and across different performance tiers within a single vendor. The system delivers several building blocks: a framework for planning and optimizing agentic AI execution graphs using cost models that account for compute, memory, and bandwidth constraints of different HW; a MLIR based representation and compilation system that can decompose AI agent execution graphs into granular operators and generate code for different HW options; and a dynamic orchestration system that can place the granular components across a heterogeneous compute infrastructure and stitch them together while meeting an end-to-end SLA. Our design performs a systems level TCO optimization and preliminary results show that leveraging a heterogeneous infrastructure can deliver significant TCO benefits. A preliminary surprising finding is that for some workloads a heterogeneous combination of older generation GPUs with newer accelerators can deliver similar TCO as the latest generation homogenous GPU infrastructure design, potentially extending the life of deployed infrastructure.

The rapid advancement of large language models (LLMs) has empowered intelligent agents to leverage diverse external tools for solving complex real-world problems. However, as agents increasingly depend on multiple tools, they encounter new challenges: extended contexts from disparate sources and noisy or irrelevant tool outputs can undermine system reliability and accuracy. These challenges underscore the necessity for enhanced stability in agent-based systems. To address this, we introduce dynamic supervision and maneuvering mechanisms, constructing a robust and dynamic Multi-Agent System (MAS) architecture within the AWorld framework. In our approach, the Execution Agent invokes the Guard Agent at critical steps to verify and correct the reasoning process, effectively reducing errors arising from noise and bolstering problem-solving robustness. Extensive experiments on the GAIA test dataset reveal that our dynamic maneuvering mechanism significantly improves both the effectiveness and stability of solutions, outperforming single-agent system (SAS) and standard tool-augmented systems. As a result, our dynamic MAS system achieved first place among open-source projects on the prestigious GAIA leaderboard. These findings highlight the practical value of collaborative agent roles in developing more reliable and trustworthy intelligent systems.

We define Agency as the emergent capacity of AI systems to function as autonomous agents actively discovering problems, formulating hypotheses, and executing solutions through self-directed engagement with environments and tools. This fundamental capability marks the dawn of the Age of AI Agency, driven by a critical industry shift: the urgent need for AI systems that don't just think, but work. While current AI excels at reasoning and generating responses, industries demand autonomous agents that can execute tasks, operate tools, and drive real-world outcomes. As agentic intelligence becomes the defining characteristic separating cognitive systems from productive workers, efficiently cultivating machine autonomy becomes paramount. Current approaches assume that more data yields better agency, following traditional scaling laws from language modeling. We fundamentally challenge this paradigm. LIMI (Less Is More for Intelligent Agency) demonstrates that agency follows radically different development principles. Through strategic focus on collaborative software development and scientific research workflows, we show that sophisticated agentic intelligence can emerge from minimal but strategically curated demonstrations of autonomous behavior. Using only 78 carefully designed training samples, LIMI achieves 73.5% on comprehensive agency benchmarks, dramatically outperforming state-of-the-art models: Kimi-K2-Instruct (24.1%), DeepSeek-V3.1 (11.9%), Qwen3-235B-A22B-Instruct (27.5%), and GLM-4.5 (45.1%). Most strikingly, LIMI demonstrates 53.7% improvement over models trained on 10,000 samples-achieving superior agentic intelligence with 128 times fewer samples. Our findings establish the Agency Efficiency Principle: machine autonomy emerges not from data abundance but from strategic curation of high-quality agentic demonstrations.

Modern AI agents, driven by advances in large foundation models, promise to enhance our productivity and transform our lives by augmenting our knowledge and capabilities. To achieve this vision, AI agents must effectively plan, perform multi-step reasoning and actions, respond to novel observations, and recover from errors, to successfully complete complex tasks across a wide range of scenarios. In this work, we introduce Magentic-One, a high-performing open-source agentic system for solving such tasks. Magentic-One uses a multi-agent architecture where a lead agent, the Orchestrator, plans, tracks progress, and re-plans to recover from errors. Throughout task execution, the Orchestrator directs other specialized agents to perform tasks as needed, such as operating a web browser, navigating local files, or writing and executing Python code. We show that Magentic-One achieves statistically competitive performance to the state-of-the-art on three diverse and challenging agentic benchmarks: GAIA, AssistantBench, and WebArena. Magentic-One achieves these results without modification to core agent capabilities or to how they collaborate, demonstrating progress towards generalist agentic systems. Moreover, Magentic-One's modular design allows agents to be added or removed from the team without additional prompt tuning or training, easing development and making it extensible to future scenarios. We provide an open-source implementation of Magentic-One, and we include AutoGenBench, a standalone tool for agentic evaluation. AutoGenBench provides built-in controls for repetition and isolation to run agentic benchmarks in a rigorous and contained manner -- which is important when agents' actions have side-effects. Magentic-One, AutoGenBench and detailed empirical performance evaluations of Magentic-One, including ablations and error analysis are available at https://aka.ms/magentic-one

Creating autonomous virtual agents capable of using arbitrary software on any digital device remains a major challenge for artificial intelligence. Two key obstacles hinder progress: insufficient infrastructure for building virtual agents in real-world environments, and the need for in-the-wild evaluation of fundamental agent abilities. To address this, we introduce AgentStudio, an online, realistic, and multimodal toolkit that covers the entire lifecycle of agent development. This includes environment setups, data collection, agent evaluation, and visualization. The observation and action spaces are highly generic, supporting both function calling and human-computer interfaces. This versatility is further enhanced by AgentStudio's graphical user interfaces, which allow efficient development of datasets and benchmarks in real-world settings. To illustrate, we introduce a visual grounding dataset and a real-world benchmark suite, both created with our graphical interfaces. Furthermore, we present several actionable insights derived from AgentStudio, e.g., general visual grounding, open-ended tool creation, learning from videos, etc. We have open-sourced the environments, datasets, benchmarks, and interfaces to promote research towards developing general virtual agents for the future.

Repurposing large vision-language models (LVLMs) as computer use agents (CUAs) has led to substantial breakthroughs, primarily driven by human-labeled data. However, these models often struggle with novel and specialized software, particularly in scenarios lacking human annotations. To address this challenge, we propose SEAgent, an agentic self-evolving framework enabling CUAs to autonomously evolve through interactions with unfamiliar software. Specifically, SEAgent empowers computer-use agents to autonomously master novel software environments via experiential learning, where agents explore new software, learn through iterative trial-and-error, and progressively tackle auto-generated tasks organized from simple to complex. To achieve this goal, we design a World State Model for step-wise trajectory assessment, along with a Curriculum Generator that generates increasingly diverse and challenging tasks. The agent's policy is updated through experiential learning, comprised of adversarial imitation of failure actions and Group Relative Policy Optimization (GRPO) on successful ones. Furthermore, we introduce a specialist-to-generalist training strategy that integrates individual experiential insights from specialist agents, facilitating the development of a stronger generalist CUA capable of continuous autonomous evolution. This unified agent ultimately achieves performance surpassing ensembles of individual specialist agents on their specialized software. We validate the effectiveness of SEAgent across five novel software environments within OS-World. Our approach achieves a significant improvement of 23.2% in success rate, from 11.3% to 34.5%, over a competitive open-source CUA, i.e., UI-TARS.

Simulated virtual environments have been widely used to learn robotic agents that perform daily household tasks. These environments encourage research progress by far, but often provide limited object interactability, visual appearance different from real-world environments, or relatively smaller environment sizes. This prevents the learned models in the virtual scenes from being readily deployable. To bridge the gap between these learning environments and deploying (i.e., real) environments, we propose the ReALFRED benchmark that employs real-world scenes, objects, and room layouts to learn agents to complete household tasks by understanding free-form language instructions and interacting with objects in large, multi-room and 3D-captured scenes. Specifically, we extend the ALFRED benchmark with updates for larger environmental spaces with smaller visual domain gaps. With ReALFRED, we analyze previously crafted methods for the ALFRED benchmark and observe that they consistently yield lower performance in all metrics, encouraging the community to develop methods in more realistic environments. Our code and data are publicly available.

Computer use agents automate digital tasks by directly interacting with graphical user interfaces (GUIs) on computers and mobile devices, offering significant potential to enhance human productivity by completing an open-ended space of user queries. However, current agents face significant challenges: imprecise grounding of GUI elements, difficulties with long-horizon task planning, and performance bottlenecks from relying on single generalist models for diverse cognitive tasks. To this end, we introduce Agent S2, a novel compositional framework that delegates cognitive responsibilities across various generalist and specialist models. We propose a novel Mixture-of-Grounding technique to achieve precise GUI localization and introduce Proactive Hierarchical Planning, dynamically refining action plans at multiple temporal scales in response to evolving observations. Evaluations demonstrate that Agent S2 establishes new state-of-the-art (SOTA) performance on three prominent computer use benchmarks. Specifically, Agent S2 achieves 18.9% and 32.7% relative improvements over leading baseline agents such as Claude Computer Use and UI-TARS on the OSWorld 15-step and 50-step evaluation. Moreover, Agent S2 generalizes effectively to other operating systems and applications, surpassing previous best methods by 52.8% on WindowsAgentArena and by 16.52% on AndroidWorld relatively. Code available at https://github.com/simular-ai/Agent-S.

We present app.build (https://github.com/appdotbuild/agent/), an open-source framework that improves LLM-based application generation through systematic validation and structured environments. Our approach combines multi-layered validation pipelines, stack-specific orchestration, and model-agnostic architecture, implemented across three reference stacks. Through evaluation on 30 generation tasks, we demonstrate that comprehensive validation achieves 73.3% viability rate with 30% reaching perfect quality scores, while open-weights models achieve 80.8% of closed-model performance when provided structured environments. The open-source framework has been adopted by the community, with over 3,000 applications generated to date. This work demonstrates that scaling reliable AI agents requires scaling environments, not just models -- providing empirical insights and complete reference implementations for production-oriented agent systems.

As AI Agents based on Large Language Models (LLMs) have shown potential in practical applications across various fields, how to quickly deploy an AI agent and how to conveniently expand the application scenario of AI agents has become a challenge. Previous studies mainly focused on implementing all the reasoning capabilities of AI agents within a single LLM, which often makes the model more complex and also reduces the extensibility of AI agent functionality. In this paper, we propose CACA Agent (Capability Collaboration based AI Agent), using an open architecture inspired by service computing. CACA Agent integrates a set of collaborative capabilities to implement AI Agents, not only reducing the dependence on a single LLM, but also enhancing the extensibility of both the planning abilities and the tools available to AI agents. Utilizing the proposed system, we present a demo to illustrate the operation and the application scenario extension of CACA Agent.

Vision-Language Model (VLM) based Web Agents represent a significant step towards automating complex tasks by simulating human-like interaction with websites. However, their deployment in uncontrolled web environments introduces significant security vulnerabilities. Existing research on adversarial environmental injection attacks often relies on unrealistic assumptions, such as direct HTML manipulation, knowledge of user intent, or access to agent model parameters, limiting their practical applicability. In this paper, we propose AdInject, a novel and real-world black-box attack method that leverages the internet advertising delivery to inject malicious content into the Web Agent's environment. AdInject operates under a significantly more realistic threat model than prior work, assuming a black-box agent, static malicious content constraints, and no specific knowledge of user intent. AdInject includes strategies for designing malicious ad content aimed at misleading agents into clicking, and a VLM-based ad content optimization technique that infers potential user intents from the target website's context and integrates these intents into the ad content to make it appear more relevant or critical to the agent's task, thus enhancing attack effectiveness. Experimental evaluations demonstrate the effectiveness of AdInject, attack success rates exceeding 60% in most scenarios and approaching 100% in certain cases. This strongly demonstrates that prevalent advertising delivery constitutes a potent and real-world vector for environment injection attacks against Web Agents. This work highlights a critical vulnerability in Web Agent security arising from real-world environment manipulation channels, underscoring the urgent need for developing robust defense mechanisms against such threats. Our code is available at https://github.com/NicerWang/AdInject.

Recent years have witnessed a rapid development of mobile GUI agents powered by large language models (LLMs), which can autonomously execute diverse device-control tasks based on natural language instructions. The increasing accuracy of these agents on standard benchmarks has raised expectations for large-scale real-world deployment, and there are already several commercial agents released and used by early adopters. However, are we really ready for GUI agents integrated into our daily devices as system building blocks? We argue that an important pre-deployment validation is missing to examine whether the agents can maintain their performance under real-world threats. Specifically, unlike existing common benchmarks that are based on simple static app contents (they have to do so to ensure environment consistency between different tests), real-world apps are filled with contents from untrustworthy third parties, such as advertisement emails, user-generated posts and medias, etc. ... To this end, we introduce a scalable app content instrumentation framework to enable flexible and targeted content modifications within existing applications. Leveraging this framework, we create a test suite comprising both a dynamic task execution environment and a static dataset of challenging GUI states. The dynamic environment encompasses 122 reproducible tasks, and the static dataset consists of over 3,000 scenarios constructed from commercial apps. We perform experiments on both open-source and commercial GUI agents. Our findings reveal that all examined agents can be significantly degraded due to third-party contents, with an average misleading rate of 42.0% and 36.1% in dynamic and static environments respectively. The framework and benchmark has been released at https://agenthazard.github.io.

In recent years, Large Language Models (LLMs) have achieved remarkable success and have been widely used in various downstream tasks, especially in the tasks of the software engineering (SE) field. We find that many studies combining LLMs with SE have employed the concept of agents either explicitly or implicitly. However, there is a lack of an in-depth survey to sort out the development context of existing works, analyze how existing works combine the LLM-based agent technologies to optimize various tasks, and clarify the framework of LLM-based agents in SE. In this paper, we conduct the first survey of the studies on combining LLM-based agents with SE and present a framework of LLM-based agents in SE which includes three key modules: perception, memory, and action. We also summarize the current challenges in combining the two fields and propose future opportunities in response to existing challenges. We maintain a GitHub repository of the related papers at: https://github.com/DeepSoftwareAnalytics/Awesome-Agent4SE.

Customer Relationship Management (CRM) systems are vital for modern enterprises, providing a foundation for managing customer interactions and data. Integrating AI agents into CRM systems can automate routine processes and enhance personalized service. However, deploying and evaluating these agents is challenging due to the lack of realistic benchmarks that reflect the complexity of real-world CRM tasks. To address this issue, we introduce CRMArena, a novel benchmark designed to evaluate AI agents on realistic tasks grounded in professional work environments. Following guidance from CRM experts and industry best practices, we designed CRMArena with nine customer service tasks distributed across three personas: service agent, analyst, and manager. The benchmark includes 16 commonly used industrial objects (e.g., account, order, knowledge article, case) with high interconnectivity, along with latent variables (e.g., complaint habits, policy violations) to simulate realistic data distributions. Experimental results reveal that state-of-the-art LLM agents succeed in less than 40% of the tasks with ReAct prompting, and less than 55% even with function-calling abilities. Our findings highlight the need for enhanced agent capabilities in function-calling and rule-following to be deployed in real-world work environments. CRMArena is an open challenge to the community: systems that can reliably complete tasks showcase direct business value in a popular work environment.

The emergence of LLM-based agents represents a paradigm shift in AI, enabling autonomous systems to plan, reason, use tools, and maintain memory while interacting with dynamic environments. This paper provides the first comprehensive survey of evaluation methodologies for these increasingly capable agents. We systematically analyze evaluation benchmarks and frameworks across four critical dimensions: (1) fundamental agent capabilities, including planning, tool use, self-reflection, and memory; (2) application-specific benchmarks for web, software engineering, scientific, and conversational agents; (3) benchmarks for generalist agents; and (4) frameworks for evaluating agents. Our analysis reveals emerging trends, including a shift toward more realistic, challenging evaluations with continuously updated benchmarks. We also identify critical gaps that future research must address-particularly in assessing cost-efficiency, safety, and robustness, and in developing fine-grained, and scalable evaluation methods. This survey maps the rapidly evolving landscape of agent evaluation, reveals the emerging trends in the field, identifies current limitations, and proposes directions for future research.

Computer-use agent (CUA) frameworks, powered by large language models (LLMs) or multimodal LLMs (MLLMs), are rapidly maturing as assistants that can perceive context, reason, and act directly within software environments. Among their most critical applications is operating system (OS) control. As CUAs in the OS domain become increasingly embedded in daily operations, it is imperative to examine their real-world security implications, specifically whether CUAs can be misused to perform realistic, security-relevant attacks. Existing works exhibit four major limitations: Missing attacker-knowledge model on tactics, techniques, and procedures (TTP), Incomplete coverage for end-to-end kill chains, unrealistic environment without multi-host and encrypted user credentials, and unreliable judgment dependent on LLM-as-a-Judge. To address these gaps, we propose AdvCUA, the first benchmark aligned with real-world TTPs in MITRE ATT&CK Enterprise Matrix, which comprises 140 tasks, including 40 direct malicious tasks, 74 TTP-based malicious tasks, and 26 end-to-end kill chains, systematically evaluates CUAs under a realistic enterprise OS security threat in a multi-host environment sandbox by hard-coded evaluation. We evaluate the existing five mainstream CUAs, including ReAct, AutoGPT, Gemini CLI, Cursor CLI, and Cursor IDE based on 8 foundation LLMs. The results demonstrate that current frontier CUAs do not adequately cover OS security-centric threats. These capabilities of CUAs reduce dependence on custom malware and deep domain expertise, enabling even inexperienced attackers to mount complex enterprise intrusions, which raises social concern about the responsibility and security of CUAs.

Virtual film production requires intricate decision-making processes, including scriptwriting, virtual cinematography, and precise actor positioning and actions. Motivated by recent advances in automated decision-making with language agent-based societies, this paper introduces FilmAgent, a novel LLM-based multi-agent collaborative framework for end-to-end film automation in our constructed 3D virtual spaces. FilmAgent simulates various crew roles, including directors, screenwriters, actors, and cinematographers, and covers key stages of a film production workflow: (1) idea development transforms brainstormed ideas into structured story outlines; (2) scriptwriting elaborates on dialogue and character actions for each scene; (3) cinematography determines the camera setups for each shot. A team of agents collaborates through iterative feedback and revisions, thereby verifying intermediate scripts and reducing hallucinations. We evaluate the generated videos on 15 ideas and 4 key aspects. Human evaluation shows that FilmAgent outperforms all baselines across all aspects and scores 3.98 out of 5 on average, showing the feasibility of multi-agent collaboration in filmmaking. Further analysis reveals that FilmAgent, despite using the less advanced GPT-4o model, surpasses the single-agent o1, showing the advantage of a well-coordinated multi-agent system. Lastly, we discuss the complementary strengths and weaknesses of OpenAI's text-to-video model Sora and our FilmAgent in filmmaking.

As AI continues to advance, there is a growing demand for systems that go beyond language-based assistance and move toward intelligent agents capable of performing real-world actions. This evolution requires the transition from traditional Large Language Models (LLMs), which excel at generating textual responses, to Large Action Models (LAMs), designed for action generation and execution within dynamic environments. Enabled by agent systems, LAMs hold the potential to transform AI from passive language understanding to active task completion, marking a significant milestone in the progression toward artificial general intelligence. In this paper, we present a comprehensive framework for developing LAMs, offering a systematic approach to their creation, from inception to deployment. We begin with an overview of LAMs, highlighting their unique characteristics and delineating their differences from LLMs. Using a Windows OS-based agent as a case study, we provide a detailed, step-by-step guide on the key stages of LAM development, including data collection, model training, environment integration, grounding, and evaluation. This generalizable workflow can serve as a blueprint for creating functional LAMs in various application domains. We conclude by identifying the current limitations of LAMs and discussing directions for future research and industrial deployment, emphasizing the challenges and opportunities that lie ahead in realizing the full potential of LAMs in real-world applications. The code for the data collection process utilized in this paper is publicly available at: https://github.com/microsoft/UFO/tree/main/dataflow, and comprehensive documentation can be found at https://microsoft.github.io/UFO/dataflow/overview/.

We introduce DRBench, a benchmark for evaluating AI agents on complex, open-ended deep research tasks in enterprise settings. Unlike prior benchmarks that focus on simple questions or web-only queries, DRBench evaluates agents on multi-step queries (for example, ``What changes should we make to our product roadmap to ensure compliance with this standard?") that require identifying supporting facts from both the public web and private company knowledge base. Each task is grounded in realistic user personas and enterprise context, spanning a heterogeneous search space that includes productivity software, cloud file systems, emails, chat conversations, and the open web. Tasks are generated through a carefully designed synthesis pipeline with human-in-the-loop verification, and agents are evaluated on their ability to recall relevant insights, maintain factual accuracy, and produce coherent, well-structured reports. We release 15 deep research tasks across 10 domains, such as Sales, Cybersecurity, and Compliance. We demonstrate the effectiveness of DRBench by evaluating diverse DR agents across open- and closed-source models (such as GPT, Llama, and Qwen) and DR strategies, highlighting their strengths, weaknesses, and the critical path for advancing enterprise deep research. Code is available at https://github.com/ServiceNow/drbench.

In the field of MLLM-based GUI agents, compared to smartphones, the PC scenario not only features a more complex interactive environment, but also involves more intricate intra- and inter-app workflows. To address these issues, we propose a hierarchical agent framework named PC-Agent. Specifically, from the perception perspective, we devise an Active Perception Module (APM) to overcome the inadequate abilities of current MLLMs in perceiving screenshot content. From the decision-making perspective, to handle complex user instructions and interdependent subtasks more effectively, we propose a hierarchical multi-agent collaboration architecture that decomposes decision-making processes into Instruction-Subtask-Action levels. Within this architecture, three agents (i.e., Manager, Progress and Decision) are set up for instruction decomposition, progress tracking and step-by-step decision-making respectively. Additionally, a Reflection agent is adopted to enable timely bottom-up error feedback and adjustment. We also introduce a new benchmark PC-Eval with 25 real-world complex instructions. Empirical results on PC-Eval show that our PC-Agent achieves a 32% absolute improvement of task success rate over previous state-of-the-art methods. The code will be publicly available.

Large language models (LLMs) promise to accelerate incident response in production systems, yet single-agent approaches generate vague, unusable recommendations. We present MyAntFarm.ai, a reproducible containerized framework demonstrating that multi-agent orchestration fundamentally transforms LLM-based incident response quality. Through 348 controlled trials comparing single-agent copilot versus multi-agent systems on identical incident scenarios, we find that multi-agent orchestration achieves 100% actionable recommendation rate versus 1.7% for single-agent approaches, an 80 times improvement in action specificity and 140 times improvement in solution correctness. Critically, multi-agent systems exhibit zero quality variance across all trials, enabling production SLA commitments impossible with inconsistent single-agent outputs. Both architectures achieve similar comprehension latency (approx.40s), establishing that the architectural value lies in deterministic quality, not speed. We introduce Decision Quality (DQ), a novel metric capturing validity, specificity, and correctness properties essential for operational deployment that existing LLM metrics do not address. These findings reframe multi-agent orchestration from a performance optimization to a production-readiness requirement for LLM-based incident response. All code, Docker configurations, and trial data are publicly available for reproduction.

With the rapid evolution of Large Language Models (LLMs), LLM-based agents and Multi-agent Systems (MAS) have significantly expanded the capabilities of LLM ecosystems. This evolution stems from empowering LLMs with additional modules such as memory, tools, environment, and even other agents. However, this advancement has also introduced more complex issues of trustworthiness, which previous research focused solely on LLMs could not cover. In this survey, we propose the TrustAgent framework, a comprehensive study on the trustworthiness of agents, characterized by modular taxonomy, multi-dimensional connotations, and technical implementation. By thoroughly investigating and summarizing newly emerged attacks, defenses, and evaluation methods for agents and MAS, we extend the concept of Trustworthy LLM to the emerging paradigm of Trustworthy Agent. In TrustAgent, we begin by deconstructing and introducing various components of the Agent and MAS. Then, we categorize their trustworthiness into intrinsic (brain, memory, and tool) and extrinsic (user, agent, and environment) aspects. Subsequently, we delineate the multifaceted meanings of trustworthiness and elaborate on the implementation techniques of existing research related to these internal and external modules. Finally, we present our insights and outlook on this domain, aiming to provide guidance for future endeavors.

Computer-Using Agents (CUAs) aim to autonomously operate computer systems to complete real-world tasks. However, existing agentic systems remain difficult to scale and lag behind human performance. A key limitation is the absence of reusable and structured skill abstractions that capture how humans interact with graphical user interfaces and how to leverage these skills. We introduce CUA-Skill, a computer-using agentic skill base that encodes human computer-use knowledge as skills coupled with parameterized execution and composition graphs. CUA-Skill is a large-scale library of carefully engineered skills spanning common Windows applications, serving as a practical infrastructure and tool substrate for scalable, reliable agent development. Built upon this skill base, we construct CUA-Skill Agent, an end-to-end computer-using agent that supports dynamic skill retrieval, argument instantiation, and memory-aware failure recovery. Our results demonstrate that CUA-Skill substantially improves execution success rates and robustness on challenging end-to-end agent benchmarks, establishing a strong foundation for future computer-using agent development. On WindowsAgentArena, CUA-Skill Agent achieves state-of-the-art 57.5% (best of three) successful rate while being significantly more efficient than prior and concurrent approaches. The project page is available at https://microsoft.github.io/cua_skill/.

AI agents have been developed for complex real-world tasks from coding to customer service. But AI agent evaluations suffer from many challenges that undermine our understanding of how well agents really work. We introduce the Holistic Agent Leaderboard (HAL) to address these challenges. We make three main contributions. First, we provide a standardized evaluation harness that orchestrates parallel evaluations across hundreds of VMs, reducing evaluation time from weeks to hours while eliminating common implementation bugs. Second, we conduct three-dimensional analysis spanning models, scaffolds, and benchmarks. We validate the harness by conducting 21,730 agent rollouts across 9 models and 9 benchmarks in coding, web navigation, science, and customer service with a total cost of about $40,000. Our analysis reveals surprising insights, such as higher reasoning effort reducing accuracy in the majority of runs. Third, we use LLM-aided log inspection to uncover previously unreported behaviors, such as searching for the benchmark on HuggingFace instead of solving a task, or misusing credit cards in flight booking tasks. We share all agent logs, comprising 2.5B tokens of language model calls, to incentivize further research into agent behavior. By standardizing how the field evaluates agents and addressing common pitfalls in agent evaluation, we hope to shift the focus from agents that ace benchmarks to agents that work reliably in the real world.

Today, E-commerce sellers face several key challenges, including difficulties in discovering and effectively utilizing available programs and tools, and struggling to understand and utilize rich data from various tools. We therefore aim to develop Insight Agents (IA), a conversational multi-agent Data Insight system, to provide E-commerce sellers with personalized data and business insights through automated information retrieval. Our hypothesis is that IA will serve as a force multiplier for sellers, thereby driving incremental seller adoption by reducing the effort required and increase speed at which sellers make good business decisions. In this paper, we introduce this novel LLM-backed end-to-end agentic system built on a plan-and-execute paradigm and designed for comprehensive coverage, high accuracy, and low latency. It features a hierarchical multi-agent structure, consisting of manager agent and two worker agents: data presentation and insight generation, for efficient information retrieval and problem-solving. We design a simple yet effective ML solution for manager agent that combines Out-of-Domain (OOD) detection using a lightweight encoder-decoder model and agent routing through a BERT-based classifier, optimizing both accuracy and latency. Within the two worker agents, a strategic planning is designed for API-based data model that breaks down queries into granular components to generate more accurate responses, and domain knowledge is dynamically injected to to enhance the insight generator. IA has been launched for Amazon sellers in US, which has achieved high accuracy of 90% based on human evaluation, with latency of P90 below 15s.

Large Language Models (LLMs) have extended their impact beyond Natural Language Processing, substantially fostering the development of interdisciplinary research. Recently, various LLM-based agents have been developed to assist scientific discovery progress across multiple aspects and domains. Among these, computer-using agents, capable of interacting with operating systems as humans do, are paving the way to automated scientific problem-solving and addressing routines in researchers' workflows. Recognizing the transformative potential of these agents, we introduce ScienceBoard, which encompasses two complementary contributions: (i) a realistic, multi-domain environment featuring dynamic and visually rich scientific workflows with integrated professional software, where agents can autonomously interact via different interfaces to accelerate complex research tasks and experiments; and (ii) a challenging benchmark of 169 high-quality, rigorously validated real-world tasks curated by humans, spanning scientific-discovery workflows in domains such as biochemistry, astronomy, and geoinformatics. Extensive evaluations of agents with state-of-the-art backbones (e.g., GPT-4o, Claude 3.7, UI-TARS) show that, despite some promising results, they still fall short of reliably assisting scientists in complex workflows, achieving only a 15% overall success rate. In-depth analysis further provides valuable insights for addressing current agent limitations and more effective design principles, paving the way to build more capable agents for scientific discovery. Our code, environment, and benchmark are at https://qiushisun.github.io/ScienceBoard-Home/.

The rapid advancement of large language models (LLMs) has paved the way for the development of highly capable autonomous agents. However, existing multi-agent frameworks often struggle with integrating diverse capable third-party agents due to reliance on agents defined within their own ecosystems. They also face challenges in simulating distributed environments, as most frameworks are limited to single-device setups. Furthermore, these frameworks often rely on hard-coded communication pipelines, limiting their adaptability to dynamic task requirements. Inspired by the concept of the Internet, we propose the Internet of Agents (IoA), a novel framework that addresses these limitations by providing a flexible and scalable platform for LLM-based multi-agent collaboration. IoA introduces an agent integration protocol, an instant-messaging-like architecture design, and dynamic mechanisms for agent teaming and conversation flow control. Through extensive experiments on general assistant tasks, embodied AI tasks, and retrieval-augmented generation benchmarks, we demonstrate that IoA consistently outperforms state-of-the-art baselines, showcasing its ability to facilitate effective collaboration among heterogeneous agents. IoA represents a step towards linking diverse agents in an Internet-like environment, where agents can seamlessly collaborate to achieve greater intelligence and capabilities. Our codebase has been released at https://github.com/OpenBMB/IoA.

The advent of large language models has ushered in a new era of agentic systems, where artificial intelligence programs exhibit remarkable autonomous decision-making capabilities across diverse domains. This paper explores agentic system workflows in the financial services industry. In particular, we build agentic crews with human-in-the-loop module that can effectively collaborate to perform complex modeling and model risk management (MRM) tasks. The modeling crew consists of a judge agent and multiple agents who perform specific tasks such as exploratory data analysis, feature engineering, model selection/hyperparameter tuning, model training, model evaluation, and writing documentation. The MRM crew consists of a judge agent along with specialized agents who perform tasks such as checking compliance of modeling documentation, model replication, conceptual soundness, analysis of outcomes, and writing documentation. We demonstrate the effectiveness and robustness of modeling and MRM crews by presenting a series of numerical examples applied to credit card fraud detection, credit card approval, and portfolio credit risk modeling datasets.