Daily Papers

Generating follow-up questions on the fly could significantly improve conversational survey quality and user experiences by enabling a more dynamic and personalized survey structure. In this paper, we proposed a novel task for knowledge-driven follow-up question generation in conversational surveys. We constructed a new human-annotated dataset of human-written follow-up questions with dialogue history and labeled knowledge in the context of conversational surveys. Along with the dataset, we designed and validated a set of reference-free Gricean-inspired evaluation metrics to systematically evaluate the quality of generated follow-up questions. We then propose a two-staged knowledge-driven model for the task, which generates informative and coherent follow-up questions by using knowledge to steer the generation process. The experiments demonstrate that compared to GPT-based baseline models, our two-staged model generates more informative, coherent, and clear follow-up questions.

Conversational interviews are commonly used to complement structured surveys by eliciting rich and contextualized responses, which are typically analyzed qualitatively. However, their potential contribution to quantitative measurement remains underexplored. In this paper, we introduce ConvScale, an AI-supported approach that transforms psychometric scales into natural conversational interviews while preserving the original measurement structure. Based on interview data, ConvScale predicts item-level scores and aggregates them to derive scale-based assessments. In a within-subjects study with 18 participants, our results show that ConvScale-derived scores align closely with participants' self-report scores at both the item and construct levels, while maintaining moderate internal reliability; however, the structural validity was inadequate. In light of this, we discussed the potential of supporting quantitative measurement through interviews and proposed implications for future designs.

The present paper surveys neural approaches to conversational AI that have been developed in the last few years. We group conversational systems into three categories: (1) question answering agents, (2) task-oriented dialogue agents, and (3) chatbots. For each category, we present a review of state-of-the-art neural approaches, draw the connection between them and traditional approaches, and discuss the progress that has been made and challenges still being faced, using specific systems and models as case studies.

Recommender systems are software applications that help users to find items of interest in situations of information overload. Current research often assumes a one-shot interaction paradigm, where the users' preferences are estimated based on past observed behavior and where the presentation of a ranked list of suggestions is the main, one-directional form of user interaction. Conversational recommender systems (CRS) take a different approach and support a richer set of interactions. These interactions can, for example, help to improve the preference elicitation process or allow the user to ask questions about the recommendations and to give feedback. The interest in CRS has significantly increased in the past few years. This development is mainly due to the significant progress in the area of natural language processing, the emergence of new voice-controlled home assistants, and the increased use of chatbot technology. With this paper, we provide a detailed survey of existing approaches to conversational recommendation. We categorize these approaches in various dimensions, e.g., in terms of the supported user intents or the knowledge they use in the background. Moreover, we discuss technological approaches, review how CRS are evaluated, and finally identify a number of gaps that deserve more research in the future.

Large language models (LLMs) that produce human-like responses have begun to revolutionize research practices in the social sciences. We develop a novel methodological framework that fine-tunes LLMs with repeated cross-sectional surveys to incorporate the meaning of survey questions, individual beliefs, and temporal contexts for opinion prediction. We introduce two new emerging applications of the AI-augmented survey: retrodiction (i.e., predict year-level missing responses) and unasked opinion prediction (i.e., predict entirely missing responses). Among 3,110 binarized opinions from 68,846 Americans in the General Social Survey from 1972 to 2021, our models based on Alpaca-7b excel in retrodiction (AUC = 0.86 for personal opinion prediction, rho = 0.98 for public opinion prediction). These remarkable prediction capabilities allow us to fill in missing trends with high confidence and pinpoint when public attitudes changed, such as the rising support for same-sex marriage. On the other hand, our fine-tuned Alpaca-7b models show modest success in unasked opinion prediction (AUC = 0.73, rho = 0.67). We discuss practical constraints and ethical concerns regarding individual autonomy and privacy when using LLMs for opinion prediction. Our study demonstrates that LLMs and surveys can mutually enhance each other's capabilities: LLMs can broaden survey potential, while surveys can improve the alignment of LLMs.

Conversational recommender systems (CRS) generate recommendations through an interactive process. However, not all CRS approaches use human conversations as their source of interaction data; the majority of prior CRS work simulates interactions by exchanging entity-level information. As a result, claims of prior CRS work do not generalise to real-world settings where conversations take unexpected turns, or where conversational and intent understanding is not perfect. To tackle this challenge, the research community has started to examine holistic CRS, which are trained using conversational data collected from real-world scenarios. Despite their emergence, such holistic approaches are under-explored. We present a comprehensive survey of holistic CRS methods by summarizing the literature in a structured manner. Our survey recognises holistic CRS approaches as having three components: 1) a backbone language model, the optional use of 2) external knowledge, and/or 3) external guidance. We also give a detailed analysis of CRS datasets and evaluation methods in real application scenarios. We offer our insight as to the current challenges of holistic CRS and possible future trends.

The recent success of large language models (LLMs) has shown great potential to develop more powerful conversational recommender systems (CRSs), which rely on natural language conversations to satisfy user needs. In this paper, we embark on an investigation into the utilization of ChatGPT for conversational recommendation, revealing the inadequacy of the existing evaluation protocol. It might over-emphasize the matching with the ground-truth items or utterances generated by human annotators, while neglecting the interactive nature of being a capable CRS. To overcome the limitation, we further propose an interactive Evaluation approach based on LLMs named iEvaLM that harnesses LLM-based user simulators. Our evaluation approach can simulate various interaction scenarios between users and systems. Through the experiments on two publicly available CRS datasets, we demonstrate notable improvements compared to the prevailing evaluation protocol. Furthermore, we emphasize the evaluation of explainability, and ChatGPT showcases persuasive explanation generation for its recommendations. Our study contributes to a deeper comprehension of the untapped potential of LLMs for CRSs and provides a more flexible and easy-to-use evaluation framework for future research endeavors. The codes and data are publicly available at https://github.com/RUCAIBox/iEvaLM-CRS.

Recommender systems exploit interaction history to estimate user preference, having been heavily used in a wide range of industry applications. However, static recommendation models are difficult to answer two important questions well due to inherent shortcomings: (a) What exactly does a user like? (b) Why does a user like an item? The shortcomings are due to the way that static models learn user preference, i.e., without explicit instructions and active feedback from users. The recent rise of conversational recommender systems (CRSs) changes this situation fundamentally. In a CRS, users and the system can dynamically communicate through natural language interactions, which provide unprecedented opportunities to explicitly obtain the exact preference of users. Considerable efforts, spread across disparate settings and applications, have been put into developing CRSs. Existing models, technologies, and evaluation methods for CRSs are far from mature. In this paper, we provide a systematic review of the techniques used in current CRSs. We summarize the key challenges of developing CRSs in five directions: (1) Question-based user preference elicitation. (2) Multi-turn conversational recommendation strategies. (3) Dialogue understanding and generation. (4) Exploitation-exploration trade-offs. (5) Evaluation and user simulation. These research directions involve multiple research fields like information retrieval (IR), natural language processing (NLP), and human-computer interaction (HCI). Based on these research directions, we discuss some future challenges and opportunities. We provide a road map for researchers from multiple communities to get started in this area. We hope this survey can help to identify and address challenges in CRSs and inspire future research.

Conversational search seeks to retrieve relevant passages for the given questions in Conversational QA (ConvQA). Questions in ConvQA face challenges such as omissions and coreferences, making it difficult to obtain desired search results. Conversational Query Reformulation (CQR) transforms these current queries into de-contextualized forms to resolve these issues. However, existing CQR methods focus on rewriting human-friendly queries, which may not always yield optimal search results for the retriever. To overcome this challenge, we introduce GuideCQR, a framework that utilizes guided documents to refine queries, ensuring that they are optimal for retrievers. Specifically, we augment keywords, generate expected answers from the re-ranked documents, and unify them with the filtering process. Experimental results show that queries enhanced by guided documents outperform previous CQR methods. Especially, GuideCQR surpasses the performance of Large Language Model (LLM) prompt-powered approaches and demonstrates the importance of the guided documents in formulating retriever-friendly queries across diverse setups.

Progress in Machine Learning is often driven by the availability of large datasets, and consistent evaluation metrics for comparing modeling approaches. To this end, we present a repository of conversational datasets consisting of hundreds of millions of examples, and a standardised evaluation procedure for conversational response selection models using '1-of-100 accuracy'. The repository contains scripts that allow researchers to reproduce the standard datasets, or to adapt the pre-processing and data filtering steps to their needs. We introduce and evaluate several competitive baselines for conversational response selection, whose implementations are shared in the repository, as well as a neural encoder model that is trained on the entire training set.

Augmenting Large Language Models (LLMs) with information retrieval capabilities (i.e., Retrieval-Augmented Generation (RAG)) has proven beneficial for knowledge-intensive tasks. However, understanding users' contextual search intent when generating responses is an understudied topic for conversational question answering (QA). This conversational extension leads to additional concerns when compared to single-turn QA as it is more challenging for systems to comprehend conversational context and manage retrieved passages over multiple turns. In this work, we propose a method for enabling LLMs to decide when to retrieve in RAG settings given a conversational context. When retrieval is deemed necessary, the LLM then rewrites the conversation for passage retrieval and judges the relevance of returned passages before response generation. Operationally, we build on the single-turn SELF-RAG framework (Asai et al., 2023) and propose SELF-multi-RAG for conversational settings. SELF-multi-RAG demonstrates improved capabilities over single-turn variants with respect to retrieving relevant passages (by using summarized conversational context) and assessing the quality of generated responses. Experiments on three conversational QA datasets validate the enhanced response generation capabilities of SELF-multi-RAG, with improvements of ~13% measured by human annotation.

Humans gather information by engaging in conversations involving a series of interconnected questions and answers. For machines to assist in information gathering, it is therefore essential to enable them to answer conversational questions. We introduce CoQA, a novel dataset for building Conversational Question Answering systems. Our dataset contains 127k questions with answers, obtained from 8k conversations about text passages from seven diverse domains. The questions are conversational, and the answers are free-form text with their corresponding evidence highlighted in the passage. We analyze CoQA in depth and show that conversational questions have challenging phenomena not present in existing reading comprehension datasets, e.g., coreference and pragmatic reasoning. We evaluate strong conversational and reading comprehension models on CoQA. The best system obtains an F1 score of 65.4%, which is 23.4 points behind human performance (88.8%), indicating there is ample room for improvement. We launch CoQA as a challenge to the community at http://stanfordnlp.github.io/coqa/

In this paper, we present a prompting framework called LLMCS that leverages large language models, such as code-davinci-002 of GPT-3, to perform few-shot conversational query rewriting for conversational search. We explore three prompting methods to generate multiple query rewrites and hypothetical responses, and propose aggregating them into an integrated representation that can robustly represent the user's real contextual search intent. Experimental results on two conversational search datasets, including CAst-19 and CAsT-20, show that our approach achieves significant improvements in search effectiveness over existing baselines and manual rewrites. Notably, LLMCS can significantly outperform the state-of-the-art baselines by up to +5.9\% and +32.9\% w.r.t. NDCG@3 on CAsT-19 and CAsT-20, highlighting the vast potential of large language models for conversational search. Our code will be released at https://github.com/kyriemao/LLMCS.

We introduce the StatCan Dialogue Dataset consisting of 19,379 conversation turns between agents working at Statistics Canada and online users looking for published data tables. The conversations stem from genuine intents, are held in English or French, and lead to agents retrieving one of over 5000 complex data tables. Based on this dataset, we propose two tasks: (1) automatic retrieval of relevant tables based on a on-going conversation, and (2) automatic generation of appropriate agent responses at each turn. We investigate the difficulty of each task by establishing strong baselines. Our experiments on a temporal data split reveal that all models struggle to generalize to future conversations, as we observe a significant drop in performance across both tasks when we move from the validation to the test set. In addition, we find that response generation models struggle to decide when to return a table. Considering that the tasks pose significant challenges to existing models, we encourage the community to develop models for our task, which can be directly used to help knowledge workers find relevant tables for live chat users.

In this paper, we present empirical studies on conversational recommendation tasks using representative large language models in a zero-shot setting with three primary contributions. (1) Data: To gain insights into model behavior in "in-the-wild" conversational recommendation scenarios, we construct a new dataset of recommendation-related conversations by scraping a popular discussion website. This is the largest public real-world conversational recommendation dataset to date. (2) Evaluation: On the new dataset and two existing conversational recommendation datasets, we observe that even without fine-tuning, large language models can outperform existing fine-tuned conversational recommendation models. (3) Analysis: We propose various probing tasks to investigate the mechanisms behind the remarkable performance of large language models in conversational recommendation. We analyze both the large language models' behaviors and the characteristics of the datasets, providing a holistic understanding of the models' effectiveness, limitations and suggesting directions for the design of future conversational recommenders

There has been growing interest in using neural networks and deep learning techniques to create dialogue systems. Conversational recommendation is an interesting setting for the scientific exploration of dialogue with natural language as the associated discourse involves goal-driven dialogue that often transforms naturally into more free-form chat. This paper provides two contributions. First, until now there has been no publicly available large-scale dataset consisting of real-world dialogues centered around recommendations. To address this issue and to facilitate our exploration here, we have collected ReDial, a dataset consisting of over 10,000 conversations centered around the theme of providing movie recommendations. We make this data available to the community for further research. Second, we use this dataset to explore multiple facets of conversational recommendations. In particular we explore new neural architectures, mechanisms, and methods suitable for composing conversational recommendation systems. Our dataset allows us to systematically probe model sub-components addressing different parts of the overall problem domain ranging from: sentiment analysis and cold-start recommendation generation to detailed aspects of how natural language is used in this setting in the real world. We combine such sub-components into a full-blown dialogue system and examine its behavior.

Recommender systems are embracing conversational technologies to obtain user preferences dynamically, and to overcome inherent limitations of their static models. A successful Conversational Recommender System (CRS) requires proper handling of interactions between conversation and recommendation. We argue that three fundamental problems need to be solved: 1) what questions to ask regarding item attributes, 2) when to recommend items, and 3) how to adapt to the users' online feedback. To the best of our knowledge, there lacks a unified framework that addresses these problems. In this work, we fill this missing interaction framework gap by proposing a new CRS framework named Estimation-Action-Reflection, or EAR, which consists of three stages to better converse with users. (1) Estimation, which builds predictive models to estimate user preference on both items and item attributes; (2) Action, which learns a dialogue policy to determine whether to ask attributes or recommend items, based on Estimation stage and conversation history; and (3) Reflection, which updates the recommender model when a user rejects the recommendations made by the Action stage. We present two conversation scenarios on binary and enumerated questions, and conduct extensive experiments on two datasets from Yelp and LastFM, for each scenario, respectively. Our experiments demonstrate significant improvements over the state-of-the-art method CRM [32], corresponding to fewer conversation turns and a higher level of recommendation hits.

Large language models (LLMs) provide a new way to build chatbots by accepting natural language prompts. Yet, it is unclear how to design prompts to power chatbots to carry on naturalistic conversations while pursuing a given goal, such as collecting self-report data from users. We explore what design factors of prompts can help steer chatbots to talk naturally and collect data reliably. To this aim, we formulated four prompt designs with different structures and personas. Through an online study (N = 48) where participants conversed with chatbots driven by different designs of prompts, we assessed how prompt designs and conversation topics affected the conversation flows and users' perceptions of chatbots. Our chatbots covered 79% of the desired information slots during conversations, and the designs of prompts and topics significantly influenced the conversation flows and the data collection performance. We discuss the opportunities and challenges of building chatbots with LLMs.

Conversational Search (CS) is the task of retrieving relevant documents from a corpus within a conversational context, combining retrieval with conversational context modeling. With the explosion of Large Language Models (LLMs), the CS field has seen major improvements with LLMs rewriting user queries, accounting for conversational context. However, engaging LLMs at inference time harms efficiency. Current methods address this by distilling embeddings from human-rewritten queries to learn the context modeling task. Yet, these approaches predominantly focus on context modeling, and only treat the contrastive component of the retrieval task within a distillation-independent loss term. To address these limitations, we propose a new distillation method, as a relaxation of the previous objective, unifying retrieval and context modeling. We relax the existing training objectives by distilling similarity scores between conversations and documents, rather than relying solely on representation learning. Our proposed distillation objective allows for more freedom in the representation space and leverages the contrastive nature of document relevance. Through experiments on Learned Sparse Retrieval (LSR) across 5 CS datasets, our approach demonstrates substantial improvements in both in-domain and out-of-domain retrieval performance, outperforming state-of-the-art with gains of up to 6 points in recall for out-of-domain datasets. Additionally, through the relaxation of the objective, we propose a multi-teacher distillation, using multiple LLMs as teachers, yielding additional gains, and outperforming the teachers themselves in in-domain experiments. Finally, analysis of the sparsity of the models reveals that our distillation allows for better control over the sparsity of the trained models.

Humans seek information regarding a specific topic through performing a conversation containing a series of questions and answers. In the pursuit of conversational question answering research, we introduce the PCoQA, the first Persian Conversational Question Answering dataset, a resource comprising information-seeking dialogs encompassing a total of 9,026 contextually-driven questions. Each dialog involves a questioner, a responder, and a document from the Wikipedia; The questioner asks several inter-connected questions from the text and the responder provides a span of the document as the answer for each question. PCoQA is designed to present novel challenges compared to previous question answering datasets including having more open-ended non-factual answers, longer answers, and fewer lexical overlaps. This paper not only presents the comprehensive PCoQA dataset but also reports the performance of various benchmark models. Our models include baseline models and pre-trained models, which are leveraged to boost the performance of the model. The dataset and benchmarks are available at our Github page.

Large Language Models (LLMs) have demonstrated exceptional comprehension capabilities and a vast knowledge base, suggesting that LLMs can serve as efficient tools for automated survey generation. However, recent research related to automated survey generation remains constrained by some critical limitations like finite context window, lack of in-depth content discussion, and absence of systematic evaluation frameworks. Inspired by human writing processes, we propose SurveyX, an efficient and organized system for automated survey generation that decomposes the survey composing process into two phases: the Preparation and Generation phases. By innovatively introducing online reference retrieval, a pre-processing method called AttributeTree, and a re-polishing process, SurveyX significantly enhances the efficacy of survey composition. Experimental evaluation results show that SurveyX outperforms existing automated survey generation systems in content quality (0.259 improvement) and citation quality (1.76 enhancement), approaching human expert performance across multiple evaluation dimensions. Examples of surveys generated by SurveyX are available on www.surveyx.cn

We present the Conversational Data Retrieval (CDR) benchmark, the first comprehensive test set for evaluating systems that retrieve conversation data for product insights. With 1.6k queries across five analytical tasks and 9.1k conversations, our benchmark provides a reliable standard for measuring conversational data retrieval performance. Our evaluation of 16 popular embedding models shows that even the best models reach only around NDCG@10 of 0.51, revealing a substantial gap between document and conversational data retrieval capabilities. Our work identifies unique challenges in conversational data retrieval (implicit state recognition, turn dynamics, contextual references) while providing practical query templates and detailed error analysis across different task categories. The benchmark dataset and code are available at https://github.com/l-yohai/CDR-Benchmark.

Conversational information seeking (CIS) systems aim to model the user's information need within the conversational context and retrieve the relevant information. One major approach to modeling the conversational context aims to rewrite the user utterance in the conversation to represent the information need independently. Recent work has shown the benefit of expanding the rewritten utterance with relevant terms. In this work, we hypothesize that breaking down the information of an utterance into multi-aspect rewritten queries can lead to more effective retrieval performance. This is more evident in more complex utterances that require gathering evidence from various information sources, where a single query rewrite or query representation cannot capture the complexity of the utterance. To test this hypothesis, we conduct extensive experiments on five widely used CIS datasets where we leverage LLMs to generate multi-aspect queries to represent the information need for each utterance in multiple query rewrites. We show that, for most of the utterances, the same retrieval model would perform better with more than one rewritten query by 85% in terms of nDCG@3. We further propose a multi-aspect query generation and retrieval framework, called MQ4CS. Our extensive experiments show that MQ4CS outperforms the state-of-the-art query rewriting methods. We make our code and our new dataset of generated multi-aspect queries publicly available.

Conversational recommendation systems (CRS) aim to recommend suitable items to users through natural language conversation. However, most CRS approaches do not effectively utilize the signal provided by these conversations. They rely heavily on explicit external knowledge e.g., knowledge graphs to augment the models' understanding of the items and attributes, which is quite hard to scale. To alleviate this, we propose an alternative information retrieval (IR)-styled approach to the CRS item recommendation task, where we represent conversations as queries and items as documents to be retrieved. We expand the document representation used for retrieval with conversations from the training set. With a simple BM25-based retriever, we show that our task formulation compares favorably with much more complex baselines using complex external knowledge on a popular CRS benchmark. We demonstrate further improvements using user-centric modeling and data augmentation to counter the cold start problem for CRSs.

Conversational interfaces provide a flexible and easy way for users to seek information that may otherwise be difficult or inconvenient to obtain. However, existing interfaces generally fall into one of two categories: FAQs, where users must have a concrete question in order to retrieve a general answer, or dialogs, where users must follow a predefined path but may receive a personalized answer. In this paper, we introduce Conversational Tree Search (CTS) as a new task that bridges the gap between FAQ-style information retrieval and task-oriented dialog, allowing domain-experts to define dialog trees which can then be converted to an efficient dialog policy that learns only to ask the questions necessary to navigate a user to their goal. We collect a dataset for the travel reimbursement domain and demonstrate a baseline as well as a novel deep Reinforcement Learning architecture for this task. Our results show that the new architecture combines the positive aspects of both the FAQ and dialog system used in the baseline and achieves higher goal completion while skipping unnecessary questions.

This research aims to explore various methods for assessing user feedback in mixed-initiative conversational search (CS) systems. While CS systems enjoy profuse advancements across multiple aspects, recent research fails to successfully incorporate feedback from the users. One of the main reasons for that is the lack of system-user conversational interaction data. To this end, we propose a user simulator-based framework for multi-turn interactions with a variety of mixed-initiative CS systems. Specifically, we develop a user simulator, dubbed ConvSim, that, once initialized with an information need description, is capable of providing feedback to a system's responses, as well as answering potential clarifying questions. Our experiments on a wide variety of state-of-the-art passage retrieval and neural re-ranking models show that effective utilization of user feedback can lead to 16% retrieval performance increase in terms of nDCG@3. Moreover, we observe consistent improvements as the number of feedback rounds increases (35% relative improvement in terms of nDCG@3 after three rounds). This points to a research gap in the development of specific feedback processing modules and opens a potential for significant advancements in CS. To support further research in the topic, we release over 30,000 transcripts of system-simulator interactions based on well-established CS datasets.

Large language models (LLMs) powered conversational search systems have already been used by hundreds of millions of people, and are believed to bring many benefits over conventional search. However, while decades of research and public discourse interrogated the risk of search systems in increasing selective exposure and creating echo chambers -- limiting exposure to diverse opinions and leading to opinion polarization, little is known about such a risk of LLM-powered conversational search. We conduct two experiments to investigate: 1) whether and how LLM-powered conversational search increases selective exposure compared to conventional search; 2) whether and how LLMs with opinion biases that either reinforce or challenge the user's view change the effect. Overall, we found that participants engaged in more biased information querying with LLM-powered conversational search, and an opinionated LLM reinforcing their views exacerbated this bias. These results present critical implications for the development of LLMs and conversational search systems, and the policy governing these technologies.

Conversational recommender system is an emerging area that has garnered an increasing interest in the community, especially with the advancements in large language models (LLMs) that enable diverse reasoning over conversational input. Despite the progress, the field has many aspects left to explore. The currently available public datasets for conversational recommendation lack specific user preferences and explanations for recommendations, hindering high-quality recommendations. To address such challenges, we present a novel conversational recommendation dataset named PEARL, synthesized with persona- and knowledge-augmented LLM simulators. We obtain detailed persona and knowledge from real-world reviews and construct a large-scale dataset with over 57k dialogues. Our experimental results demonstrate that utterances in PEARL include more specific user preferences, show expertise in the target domain, and provide recommendations more relevant to the dialogue context than those in prior datasets.

We introduce QSTN, an open-source Python framework for systematically generating responses from questionnaire-style prompts to support in-silico surveys and annotation tasks with large language models (LLMs). QSTN enables robust evaluation of questionnaire presentation, prompt perturbations, and response generation methods. Our extensive evaluation (>40 million survey responses) shows that question structure and response generation methods have a significant impact on the alignment of generated survey responses with human answers, and can be obtained for a fraction of the compute cost. In addition, we offer a no-code user interface that allows researchers to set up robust experiments with LLMs without coding knowledge. We hope that QSTN will support the reproducibility and reliability of LLM-based research in the future.

Large language models (LLMs) are increasingly adopted for automating survey paper generation wang2406autosurvey, liang2025surveyx, yan2025surveyforge,su2025benchmarking,wen2025interactivesurvey. Existing approaches typically extract content from a large collection of related papers and prompt LLMs to summarize them directly. However, such methods often overlook the structural relationships among papers, resulting in generated surveys that lack a coherent taxonomy and a deeper contextual understanding of research progress. To address these shortcomings, we propose SurveyG, an LLM-based agent framework that integrates hierarchical citation graph, where nodes denote research papers and edges capture both citation dependencies and semantic relatedness between their contents, thereby embedding structural and contextual knowledge into the survey generation process. The graph is organized into three layers: Foundation, Development, and Frontier, to capture the evolution of research from seminal works to incremental advances and emerging directions. By combining horizontal search within layers and vertical depth traversal across layers, the agent produces multi-level summaries, which are consolidated into a structured survey outline. A multi-agent validation stage then ensures consistency, coverage, and factual accuracy in generating the final survey. Experiments, including evaluations by human experts and LLM-as-a-judge, demonstrate that SurveyG outperforms state-of-the-art frameworks, producing surveys that are more comprehensive and better structured to the underlying knowledge taxonomy of a field.

While academic research typically treats Large Language Models (LLM) as generic text generators, they are distinct commercial products with unique interfaces and capabilities that fundamentally shape user behavior. Current datasets obscure this reality by collecting text-only data through uniform interfaces that fail to capture authentic chatbot usage. To address this limitation, we present ShareChat, a large-scale corpus of 142,808 conversations (660,293 turns) sourced directly from publicly shared URLs on ChatGPT, Perplexity, Grok, Gemini, and Claude. ShareChat distinguishes itself by preserving native platform affordances, such as citations and thinking traces, across a diverse collection covering 101 languages and the period from April 2023 to October 2025. Furthermore, ShareChat offers substantially longer context windows and greater interaction depth than prior datasets. To illustrate the dataset's breadth, we present three case studies: a completeness analysis of intent satisfaction, a citation study of model grounding, and a temporal analysis of engagement rhythms. This work provides the community with a vital and timely resource for understanding authentic user-LLM chatbot interactions in the wild. The dataset will be publicly available.

Conversational Information Seeking has evolved rapidly in the last few years with the development of Large Language Models providing the basis for interpreting and responding in a naturalistic manner to user requests. iKAT emphasizes the creation and research of conversational search agents that adapt responses based on the user's prior interactions and present context. This means that the same question might yield varied answers, contingent on the user's profile and preferences. The challenge lies in enabling Conversational Search Agents (CSA) to incorporate personalized context to effectively guide users through the relevant information to them. iKAT's first year attracted seven teams and a total of 24 runs. Most of the runs leveraged Large Language Models (LLMs) in their pipelines, with a few focusing on a generate-then-retrieve approach.

Eliciting information to reduce uncertainty about latent group-level properties from surveys and other collective assessments requires allocating limited questioning effort under real costs and missing data. Although large language models enable adaptive, multi-turn interactions in natural language, most existing elicitation methods optimize what to ask with a fixed respondent pool, and do not adapt respondent selection or leverage population structure when responses are partial or incomplete. To address this gap, we study adaptive group elicitation, a multi-round setting where an agent adaptively selects both questions and respondents under explicit query and participation budgets. We propose a theoretically grounded framework that combines (i) an LLM-based expected information gain objective for scoring candidate questions with (ii) heterogeneous graph neural network propagation that aggregates observed responses and participant attributes to impute missing responses and guide per-round respondent selection. This closed-loop procedure queries a small, informative subset of individuals while inferring population-level responses via structured similarity. Across three real-world opinion datasets, our method consistently improves population-level response prediction under constrained budgets, including a >12% relative gain on CES at a 10% respondent budget.

Conversational Product Search (CPS) is confined to simulated conversations due to the lack of real-world CPS datasets that reflect human-like language. Additionally, current conversational datasets are limited to support cross-market and multi-lingual usage. In this paper, we introduce a new CPS data collection protocol and present PSCon, a novel CPS dataset designed to assist product search via human-like conversations. The dataset is constructed using a coached human-to-human data collection protocol and supports two languages and dual markets. Also, the dataset enables thorough exploration of six subtasks of CPS: user intent detection, keyword extraction, system action prediction, question selection, item ranking, and response generation. Furthermore, we also offer an analysis of the dataset and propose a benchmark model on the proposed CPS dataset.

This paper presents a case study on the design, administration, post-processing, and evaluation of surveys on large language models (LLMs). It comprises two components: (1) A statistical method for eliciting beliefs encoded in LLMs. We introduce statistical measures and evaluation metrics that quantify the probability of an LLM "making a choice", the associated uncertainty, and the consistency of that choice. (2) We apply this method to study what moral beliefs are encoded in different LLMs, especially in ambiguous cases where the right choice is not obvious. We design a large-scale survey comprising 680 high-ambiguity moral scenarios (e.g., "Should I tell a white lie?") and 687 low-ambiguity moral scenarios (e.g., "Should I stop for a pedestrian on the road?"). Each scenario includes a description, two possible actions, and auxiliary labels indicating violated rules (e.g., "do not kill"). We administer the survey to 28 open- and closed-source LLMs. We find that (a) in unambiguous scenarios, most models "choose" actions that align with commonsense. In ambiguous cases, most models express uncertainty. (b) Some models are uncertain about choosing the commonsense action because their responses are sensitive to the question-wording. (c) Some models reflect clear preferences in ambiguous scenarios. Specifically, closed-source models tend to agree with each other.

Responding with multi-modal content has been recognized as an essential capability for an intelligent conversational agent. In this paper, we introduce the MMDialog dataset to better facilitate multi-modal conversation. MMDialog is composed of a curated set of 1.08 million real-world dialogues with 1.53 million unique images across 4,184 topics. MMDialog has two main and unique advantages. First, it is the largest multi-modal conversation dataset by the number of dialogues by 88x. Second, it contains massive topics to generalize the open-domain. To build engaging dialogue system with this dataset, we propose and normalize two response producing tasks based on retrieval and generative scenarios. In addition, we build two baselines for above tasks with state-of-the-art techniques and report their experimental performance. We also propose a novel evaluation metric MM-Relevance to measure the multi-modal responses. Our dataset and scripts are available in https://github.com/victorsungo/MMDialog.

This document presents a detailed description of the challenge on clarifying questions for dialogue systems (ClariQ). The challenge is organized as part of the Conversational AI challenge series (ConvAI3) at Search Oriented Conversational AI (SCAI) EMNLP workshop in 2020. The main aim of the conversational systems is to return an appropriate answer in response to the user requests. However, some user requests might be ambiguous. In IR settings such a situation is handled mainly thought the diversification of the search result page. It is however much more challenging in dialogue settings with limited bandwidth. Therefore, in this challenge, we provide a common evaluation framework to evaluate mixed-initiative conversations. Participants are asked to rank clarifying questions in an information-seeking conversations. The challenge is organized in two stages where in Stage 1 we evaluate the submissions in an offline setting and single-turn conversations. Top participants of Stage 1 get the chance to have their model tested by human annotators.

This paper summarizes our work on the first track of the ninth Dialog System Technology Challenge (DSTC 9), "Beyond Domain APIs: Task-oriented Conversational Modeling with Unstructured Knowledge Access". The goal of the task is to generate responses to user turns in a task-oriented dialog that require knowledge from unstructured documents. The task is divided into three subtasks: detection, selection and generation. In order to be compute efficient, we formulate the selection problem in terms of hierarchical classification steps. We achieve our best results with this model. Alternatively, we employ siamese sequence embedding models, referred to as Dense Knowledge Retrieval, to retrieve relevant documents. This method further reduces the computation time by a factor of more than 100x at the cost of degradation in R@1 of 5-6% compared to the first model. Then for either approach, we use Retrieval Augmented Generation to generate responses based on multiple selected snippets and we show how the method can be used to fine-tune trained embeddings.

The Conversational Assistance Track (CAsT) is a new track for TREC 2019 to facilitate Conversational Information Seeking (CIS) research and to create a large-scale reusable test collection for conversational search systems. The document corpus is 38,426,252 passages from the TREC Complex Answer Retrieval (CAR) and Microsoft MAchine Reading COmprehension (MARCO) datasets. Eighty information seeking dialogues (30 train, 50 test) are an average of 9 to 10 questions long. Relevance assessments are provided for 30 training topics and 20 test topics. This year 21 groups submitted a total of 65 runs using varying methods for conversational query understanding and ranking. Methods include traditional retrieval based methods, feature based learning-to-rank, neural models, and knowledge enhanced methods. A common theme through the runs is the use of BERT-based neural reranking methods. Leading methods also employed document expansion, conversational query expansion, and generative language models for conversational query rewriting (GPT-2). The results show a gap between automatic systems and those using the manually resolved utterances, with a 35% relative improvement of manual rewrites over the best automatic system.

Scientific surveys require not only summarizing large bodies of literature, but also organizing them into clear and coherent conceptual structures. Existing automatic survey generation methods typically focus on linear text generation and struggle to explicitly model hierarchical relations among research topics and structured methodological comparisons, resulting in gaps in structural organization compared to expert-written surveys. We propose MVSS, a multi-view structured survey generation framework that jointly generates and aligns citation-grounded hierarchical trees, structured comparison tables, and survey text. MVSS follows a structure-first paradigm: it first constructs a conceptual tree of the research domain, then generates comparison tables constrained by the tree, and finally uses both as structural constraints for text generation. This enables complementary multi-view representations across structure, comparison, and narrative. We introduce an evaluation framework assessing structural quality, comparative completeness, and citation fidelity. Experiments on 76 computer science topics show MVSS outperforms existing methods in organization and evidence grounding, achieving performance comparable to expert surveys.

The success of task-oriented and document-grounded dialogue systems depends on users accepting and enjoying using them. To achieve this, recently published work in the field of Human-Computer Interaction suggests that the combination of considering demographic information, user emotions and learning from the implicit feedback in their utterances, is particularly important. However, these findings have not yet been transferred to the field of Natural Language Processing, where these data are primarily studied separately. Accordingly, no sufficiently annotated dataset is available. To address this gap, we introduce FEDI, the first English dialogue dataset for task-oriented document-grounded dialogues annotated with demographic information, user emotions and implicit feedback. Our experiments with FLAN-T5, GPT-2 and LLaMA-2 show that these data have the potential to improve task completion and the factual consistency of the generated responses and user acceptance.

Conversational search allows a user to interact with a search system in multiple turns. A query is strongly dependent on the conversation context. An effective way to improve retrieval effectiveness is to expand the current query with historical queries. However, not all the previous queries are related to, and useful for expanding the current query. In this paper, we propose a new method to select relevant historical queries that are useful for the current query. To cope with the lack of labeled training data, we use a pseudo-labeling approach to annotate useful historical queries based on their impact on the retrieval results. The pseudo-labeled data are used to train a selection model. We further propose a multi-task learning framework to jointly train the selector and the retriever during fine-tuning, allowing us to mitigate the possible inconsistency between the pseudo labels and the changed retriever. Extensive experiments on four conversational search datasets demonstrate the effectiveness and broad applicability of our method compared with several strong baselines.

Conversational agents powered by large language models (LLMs) are rapidly becoming integral to our daily interactions, generating unprecedented amounts of conversational data. Such datasets offer a powerful lens into societal interests, trending topics, and collective concerns. Yet, existing approaches typically treat these interactions as independent and miss critical insights that could emerge from aggregating and reasoning across large-scale conversation logs. In this paper, we introduce Aggregative Question Answering, a novel task requiring models to reason explicitly over thousands of user-chatbot interactions to answer aggregative queries, such as identifying emerging concerns among specific demographics. To enable research in this direction, we construct a benchmark, WildChat-AQA, comprising 6,027 aggregative questions derived from 182,330 real-world chatbot conversations. Experiments show that existing methods either struggle to reason effectively or incur prohibitive computational costs, underscoring the need for new approaches capable of extracting collective insights from large-scale conversational data.

In real-world applications with Large Language Models (LLMs), external retrieval mechanisms - such as Search-Augmented Generation (SAG), tool utilization, and Retrieval-Augmented Generation (RAG) - are often employed to enhance the quality of augmented generations in dialogues. These approaches often come with multi-turn dialogue, where each interaction is enriched by relevant information retrieved from external sources. Existing benchmarks either assess LLMs' chat abilities in multi-turn dialogues or their use of retrieval for augmented responses in single-turn settings. However, there is a gap in evaluating LLMs' ability to leverage retrieval for more precise responses across multiple turns. To address this limitation, we introduce RAD-Bench (Retrieval Augmented Dialogue), a benchmark designed to evaluate LLMs' capabilities in multi-turn dialogues following retrievals, essential for their deployment in context-rich applications. RAD-Bench evaluates two key abilities of LLMs: Retrieval Synthesis and Retrieval Reasoning. These are measured using discriminative questions and retrieved contexts, and corresponding reference answers, assessing how effectively LLMs integrate and reason with context to maintain and enhance conversation quality over multiple turns. Our evaluation results on commonly used LLMs reveal that model performance deteriorates as additional layers of conditions or constraints are applied across conversation turns, even when accurate retrieved contexts are provided. The data and code are available at https://github.com/mtkresearch/RAD-Bench

Much recent work seeks to evaluate values and opinions in large language models (LLMs) using multiple-choice surveys and questionnaires. Most of this work is motivated by concerns around real-world LLM applications. For example, politically-biased LLMs may subtly influence society when they are used by millions of people. Such real-world concerns, however, stand in stark contrast to the artificiality of current evaluations: real users do not typically ask LLMs survey questions. Motivated by this discrepancy, we challenge the prevailing constrained evaluation paradigm for values and opinions in LLMs and explore more realistic unconstrained evaluations. As a case study, we focus on the popular Political Compass Test (PCT). In a systematic review, we find that most prior work using the PCT forces models to comply with the PCT's multiple-choice format. We show that models give substantively different answers when not forced; that answers change depending on how models are forced; and that answers lack paraphrase robustness. Then, we demonstrate that models give different answers yet again in a more realistic open-ended answer setting. We distill these findings into recommendations and open challenges in evaluating values and opinions in LLMs.

Automatic survey generation has emerged as a key task in scientific document processing. While large language models (LLMs) have shown promise in generating survey texts, the lack of standardized evaluation datasets critically hampers rigorous assessment of their performance against human-written surveys. In this work, we present SurveyGen, a large-scale dataset comprising over 4,200 human-written surveys across diverse scientific domains, along with 242,143 cited references and extensive quality-related metadata for both the surveys and the cited papers. Leveraging this resource, we build QUAL-SG, a novel quality-aware framework for survey generation that enhances the standard Retrieval-Augmented Generation (RAG) pipeline by incorporating quality-aware indicators into literature retrieval to assess and select higher-quality source papers. Using this dataset and framework, we systematically evaluate state-of-the-art LLMs under varying levels of human involvement - from fully automatic generation to human-guided writing. Experimental results and human evaluations show that while semi-automatic pipelines can achieve partially competitive outcomes, fully automatic survey generation still suffers from low citation quality and limited critical analysis.

Conversational search, unlike single-turn retrieval tasks, requires understanding the current question within a dialogue context. The common approach of rewrite-then-retrieve aims to decontextualize questions to be self-sufficient for off-the-shelf retrievers, but most existing methods produce sub-optimal query rewrites due to the limited ability to incorporate signals from the retrieval results. To overcome this limitation, we present a novel framework RetPO (Retriever's Preference Optimization), which is designed to optimize a language model (LM) for reformulating search queries in line with the preferences of the target retrieval systems. The process begins by prompting a large LM to produce various potential rewrites and then collects retrieval performance for these rewrites as the retrievers' preferences. Through the process, we construct a large-scale dataset called RF collection, containing Retrievers' Feedback on over 410K query rewrites across 12K conversations. Furthermore, we fine-tune a smaller LM using this dataset to align it with the retrievers' preferences as feedback. The resulting model achieves state-of-the-art performance on two recent conversational search benchmarks, significantly outperforming existing baselines, including GPT-3.5.

Few-shot dialogue state tracking (DST) with Large Language Models (LLM) relies on an effective and efficient conversation retriever to find similar in-context examples for prompt learning. Previous works use raw dialogue context as search keys and queries, and a retriever is fine-tuned with annotated dialogues to achieve superior performance. However, the approach is less suited for scaling to new domains or new annotation languages, where fine-tuning data is unavailable. To address this problem, we handle the task of conversation retrieval based on text summaries of the conversations. A LLM-based conversation summarizer is adopted for query and key generation, which enables effective maximum inner product search. To avoid the extra inference cost brought by LLM-based conversation summarization, we further distill a light-weight conversation encoder which produces query embeddings without decoding summaries for test conversations. We validate our retrieval approach on MultiWOZ datasets with GPT-Neo-2.7B and LLaMA-7B/30B. The experimental results show a significant improvement over relevant baselines in real few-shot DST settings.

Successful conversational search systems can present natural, adaptive and interactive shopping experience for online shopping customers. However, building such systems from scratch faces real word challenges from both imperfect product schema/knowledge and lack of training dialog data.In this work we first propose ConvSearch, an end-to-end conversational search system that deeply combines the dialog system with search. It leverages the text profile to retrieve products, which is more robust against imperfect product schema/knowledge compared with using product attributes alone. We then address the lack of data challenges by proposing an utterance transfer approach that generates dialogue utterances by using existing dialog from other domains, and leveraging the search behavior data from e-commerce retailer. With utterance transfer, we introduce a new conversational search dataset for online shopping. Experiments show that our utterance transfer method can significantly improve the availability of training dialogue data without crowd-sourcing, and the conversational search system significantly outperformed the best tested baseline.

This paper introduces AutoSurvey, a speedy and well-organized methodology for automating the creation of comprehensive literature surveys in rapidly evolving fields like artificial intelligence. Traditional survey paper creation faces challenges due to the vast volume and complexity of information, prompting the need for efficient survey methods. While large language models (LLMs) offer promise in automating this process, challenges such as context window limitations, parametric knowledge constraints, and the lack of evaluation benchmarks remain. AutoSurvey addresses these challenges through a systematic approach that involves initial retrieval and outline generation, subsection drafting by specialized LLMs, integration and refinement, and rigorous evaluation and iteration. Our contributions include a comprehensive solution to the survey problem, a reliable evaluation method, and experimental validation demonstrating AutoSurvey's effectiveness.We open our resources at https://github.com/AutoSurveys/AutoSurvey.

Existing conversational datasets consist either of written proxies for dialog or small-scale transcriptions of natural speech. We introduce 'Interview': a large-scale (105K conversations) media dialog dataset collected from news interview transcripts. Compared to existing large-scale proxies for conversational data, language models trained on our dataset exhibit better zero-shot out-of-domain performance on existing spoken dialog datasets, demonstrating its usefulness in modeling real-world conversations. 'Interview' contains speaker role annotations for each turn, facilitating the development of engaging, responsive dialog systems. In fact, experiments on two dialog tasks show that leveraging such labels improves performance over strong speaker-agnostic baselines, and enabling models to generate more specific and inquisitive responses in interview-style conversations.

In a conversational question answering scenario, a questioner seeks to extract information about a topic through a series of interdependent questions and answers. As the conversation progresses, they may switch to related topics, a phenomenon commonly observed in information-seeking search sessions. However, current datasets for conversational question answering are limiting in two ways: 1) they do not contain topic switches; and 2) they assume the reference text for the conversation is given, i.e., the setting is not open-domain. We introduce TopiOCQA (pronounced Tapioca), an open-domain conversational dataset with topic switches on Wikipedia. TopiOCQA contains 3,920 conversations with information-seeking questions and free-form answers. On average, a conversation in our dataset spans 13 question-answer turns and involves four topics (documents). TopiOCQA poses a challenging test-bed for models, where efficient retrieval is required on multiple turns of the same conversation, in conjunction with constructing valid responses using conversational history. We evaluate several baselines, by combining state-of-the-art document retrieval methods with neural reader models. Our best model achieves F1 of 55.8, falling short of human performance by 14.2 points, indicating the difficulty of our dataset. Our dataset and code is available at https://mcgill-nlp.github.io/topiocqa

Conversational recommendation systems (CRS) engage with users by inferring user preferences from dialog history, providing accurate recommendations, and generating appropriate responses. Previous CRSs use knowledge graph (KG) based recommendation modules and integrate KG with language models for response generation. Although KG-based approaches prove effective, two issues remain to be solved. First, KG-based approaches ignore the information in the conversational context but only rely on entity relations and bag of words to recommend items. Second, it requires substantial engineering efforts to maintain KGs that model domain-specific relations, thus leading to less flexibility. In this paper, we propose a simple yet effective architecture comprising a pre-trained language model (PLM) and an item metadata encoder. The encoder learns to map item metadata to embeddings that can reflect the semantic information in the dialog context. The PLM then consumes the semantic-aligned item embeddings together with dialog context to generate high-quality recommendations and responses. Instead of modeling entity relations with KGs, our model reduces engineering complexity by directly converting each item to an embedding. Experimental results on the benchmark dataset ReDial show that our model obtains state-of-the-art results on both recommendation and response generation tasks.

State-of-the-art conversational agents have advanced significantly in conjunction with the use of large transformer-based language models. However, even with these advancements, conversational agents still lack the ability to produce responses that are informative and coherent with the local context. In this work, we propose a dialog framework that incorporates both local knowledge as well as users' past dialogues to generate high quality conversations. We introduce an approach to build a dataset based on Reddit conversations, where outbound URL links are widely available in the conversations and the hyperlinked documents can be naturally included as local external knowledge. Using our framework and dataset, we demonstrate that incorporating local knowledge can largely improve informativeness, coherency and realisticness measures using human evaluations. In particular, our approach consistently outperforms the state-of-the-art conversational model on the Reddit dataset across all three measures. We also find that scaling the size of our models from 117M to 8.3B parameters yields consistent improvement of validation perplexity as well as human evaluated metrics. Our model with 8.3B parameters can generate human-like responses as rated by various human evaluations in a single-turn dialog setting.

When asked, current large language models (LLMs) like ChatGPT claim that they can assist us with relevance judgments. Many researchers think this would not lead to credible IR research. In this perspective paper, we discuss possible ways for LLMs to assist human experts along with concerns and issues that arise. We devise a human-machine collaboration spectrum that allows categorizing different relevance judgment strategies, based on how much the human relies on the machine. For the extreme point of "fully automated assessment", we further include a pilot experiment on whether LLM-based relevance judgments correlate with judgments from trained human assessors. We conclude the paper by providing two opposing perspectives - for and against the use of LLMs for automatic relevance judgments - and a compromise perspective, informed by our analyses of the literature, our preliminary experimental evidence, and our experience as IR researchers. We hope to start a constructive discussion within the community to avoid a stale-mate during review, where work is dammed if is uses LLMs for evaluation and dammed if it doesn't.

In this paper, we study how open-source large language models (LLMs) can be effectively deployed for improving query rewriting in conversational search, especially for ambiguous queries. We introduce CHIQ, a two-step method that leverages the capabilities of LLMs to resolve ambiguities in the conversation history before query rewriting. This approach contrasts with prior studies that predominantly use closed-source LLMs to directly generate search queries from conversation history. We demonstrate on five well-established benchmarks that CHIQ leads to state-of-the-art results across most settings, showing highly competitive performances with systems leveraging closed-source LLMs. Our study provides a first step towards leveraging open-source LLMs in conversational search, as a competitive alternative to the prevailing reliance on commercial LLMs. Data, models, and source code will be publicly available upon acceptance at https://github.com/fengranMark/CHIQ.

Conversational search provides a natural interface for information retrieval (IR). Recent approaches have demonstrated promising results in applying dense retrieval to conversational IR. However, training dense retrievers requires large amounts of in-domain paired data. This hinders the development of conversational dense retrievers, as abundant in-domain conversations are expensive to collect. In this paper, we propose CONVERSER, a framework for training conversational dense retrievers with at most 6 examples of in-domain dialogues. Specifically, we utilize the in-context learning capability of large language models to generate conversational queries given a passage in the retrieval corpus. Experimental results on conversational retrieval benchmarks OR-QuAC and TREC CAsT 19 show that the proposed CONVERSER achieves comparable performance to fully-supervised models, demonstrating the effectiveness of our proposed framework in few-shot conversational dense retrieval. All source code and generated datasets are available at https://github.com/MiuLab/CONVERSER

There has recently been growing interest in conversational agents with long-term memory which has led to the rapid development of language models that use retrieval-augmented generation (RAG). Until recently, most work on RAG has focused on information retrieval from large databases of texts, like Wikipedia, rather than information from long-form conversations. In this paper, we argue that effective retrieval from long-form conversational data faces two unique problems compared to static database retrieval: 1) time/event-based queries, which requires the model to retrieve information about previous conversations based on time or the order of a conversational event (e.g., the third conversation on Tuesday), and 2) ambiguous queries that require surrounding conversational context to understand. To better develop RAG-based agents that can deal with these challenges, we generate a new dataset of ambiguous and time-based questions that build upon a recent dataset of long-form, simulated conversations, and demonstrate that standard RAG based approaches handle such questions poorly. We then develop a novel retrieval model which combines chained-of-table search methods, standard vector-database retrieval, and a prompting method to disambiguate queries, and demonstrate that this approach substantially improves over current methods at solving these tasks. We believe that this new dataset and more advanced RAG agent can act as a key benchmark and stepping stone towards effective memory augmented conversational agents that can be used in a wide variety of AI applications.

Context: Recent research indicates that Web queries written by software developers are not very successful in retrieving relevant results, performing measurably worse compared to general purpose Web queries. Most approaches up to this point have addressed this problem with software engineering-specific automated query reformulation techniques, which work without developer involvement but are limited by the content of the original query. In other words, these techniques automatically improve the existing query but can not contribute new, previously unmentioned, concepts. Objective: In this paper, we propose a technique to guide software developers in manually improving their own Web search queries. We examine a conversational approach that follows unsuccessful queries with a clarification question aimed at eliciting additional query terms, thus providing to the developer a clear dimension along which the query could be improved. Methods: We describe a set of clarification questions derived from a corpus of software developer queries and a neural approach to recommending them for a newly issued query. Results: Our evaluation indicates that the recommendation technique is accurate, predicting a valid clarification question 80% of the time and outperforms simple baselines, as well as, state-of-the-art Learning To Rank (LTR) baselines. Conclusion: As shown in the experimental results, the described approach is capable at recommending appropriate clarification questions to software developers and considered useful by a sample of developers ranging from novices to experienced professionals.

This paper introduces Doc2Bot, a novel dataset for building machines that help users seek information via conversations. This is of particular interest for companies and organizations that own a large number of manuals or instruction books. Despite its potential, the nature of our task poses several challenges: (1) documents contain various structures that hinder the ability of machines to comprehend, and (2) user information needs are often underspecified. Compared to prior datasets that either focus on a single structural type or overlook the role of questioning to uncover user needs, the Doc2Bot dataset is developed to target such challenges systematically. Our dataset contains over 100,000 turns based on Chinese documents from five domains, larger than any prior document-grounded dialog dataset for information seeking. We propose three tasks in Doc2Bot: (1) dialog state tracking to track user intentions, (2) dialog policy learning to plan system actions and contents, and (3) response generation which generates responses based on the outputs of the dialog policy. Baseline methods based on the latest deep learning models are presented, indicating that our proposed tasks are challenging and worthy of further research.

The largest store of continually updating knowledge on our planet can be accessed via internet search. In this work we study giving access to this information to conversational agents. Large language models, even though they store an impressive amount of knowledge within their weights, are known to hallucinate facts when generating dialogue (Shuster et al., 2021); moreover, those facts are frozen in time at the point of model training. In contrast, we propose an approach that learns to generate an internet search query based on the context, and then conditions on the search results to finally generate a response, a method that can employ up-to-the-minute relevant information. We train and evaluate such models on a newly collected dataset of human-human conversations whereby one of the speakers is given access to internet search during knowledgedriven discussions in order to ground their responses. We find that search-query based access of the internet in conversation provides superior performance compared to existing approaches that either use no augmentation or FAISS-based retrieval (Lewis et al., 2020).

Large Language Models (LLMs) have demonstrated remarkable success in conversational systems by generating human-like responses. However, they can fall short, especially when required to account for personalization or specific knowledge. In real-life settings, it is impractical to rely on users to detect these errors and request a new response. One way to address this problem is to refine the response before returning it to the user. While existing approaches focus on refining responses within a single LLM, this method struggles to consider diverse aspects needed for effective conversations. In this work, we propose refining responses through a multi-agent framework, where each agent is assigned a specific role for each aspect. We focus on three key aspects crucial to conversational quality: factuality, personalization, and coherence. Each agent is responsible for reviewing and refining one of these aspects, and their feedback is then merged to improve the overall response. To enhance collaboration among them, we introduce a dynamic communication strategy. Instead of following a fixed sequence of agents, our approach adaptively selects and coordinates the most relevant agents based on the specific requirements of each query. We validate our framework on challenging conversational datasets, demonstrating that ours significantly outperforms relevant baselines, particularly in tasks involving knowledge or user's persona, or both.

With the emergence of generative conversational large language models (LLMs) like ChatGPT, serving as virtual assistants in various fields, the stability and reliability of their responses have become crucial. However, during usage, it has been observed that these models tend to waver in their judgements when confronted with follow-up questions from users expressing skepticism or disagreement. In this work, we draw inspiration from questioning strategies in education and propose a Follow-up Questioning Mechanism along with two evaluation metrics to assess the judgement consistency of LLMs before and after exposure to disturbances. We evaluate the judgement consistency of ChatGPT, PaLM2-Bison, and Vicuna-13B under this mechanism across eight reasoning benchmarks. Empirical results show that even when the initial answers are correct, judgement consistency sharply decreases when LLMs face disturbances such as questioning, negation, or misleading. Additionally, we study these models' judgement consistency under various settings (sampling temperature and prompts) to validate this issue further, observing the impact of prompt tone and conducting an in-depth error analysis for deeper behavioral insights. Furthermore, we also explore several prompting methods to mitigate this issue and demonstrate their effectiveness\url{https://github.com/NUSTM/LLMs-Waver-In-Judgements}.

Large language models (LLMs) are increasingly capable of simulating human behavior, offering cost-effective ways to estimate user responses during the early phases of survey design. While previous studies have examined whether models can reflect individual opinions or attitudes, we argue that a higher-order binding of virtual personas requires successfully approximating not only the opinions of a user as an identified member of a group, but also the nuanced ways in which that user perceives and evaluates those outside the group. In particular, faithfully simulating how humans perceive different social groups is critical for applying LLMs to various political science studies, including timely topics on polarization dynamics, inter-group conflict, and democratic backsliding. To this end, we propose a novel methodology for constructing virtual personas with synthetic user ``backstories" generated as extended, multi-turn interview transcripts. Our generated backstories are longer, rich in detail, and consistent in authentically describing a singular individual, compared to previous methods. We show that virtual personas conditioned on our backstories closely replicate human response distributions (up to an 87\% improvement as measured by Wasserstein Distance) and produce effect sizes that closely match those observed in the original studies. Altogether, our work extends the applicability of LLMs beyond estimating individual self-opinions, enabling their use in a broader range of human studies.

Proactive dialogue systems, related to a wide range of real-world conversational applications, equip the conversational agent with the capability of leading the conversation direction towards achieving pre-defined targets or fulfilling certain goals from the system side. It is empowered by advanced techniques to progress to more complicated tasks that require strategical and motivational interactions. In this survey, we provide a comprehensive overview of the prominent problems and advanced designs for conversational agent's proactivity in different types of dialogues. Furthermore, we discuss challenges that meet the real-world application needs but require a greater research focus in the future. We hope that this first survey of proactive dialogue systems can provide the community with a quick access and an overall picture to this practical problem, and stimulate more progresses on conversational AI to the next level.

While rich, open-domain textual data are generally available and may include interesting phenomena (humor, sarcasm, empathy, etc.) most are designed for language processing tasks, and are usually in a non-conversational format. In this work, we take a step towards automatically generating conversational data using Generative Conversational Networks, aiming to benefit from the breadth of available language and knowledge data, and train open domain social conversational agents. We evaluate our approach on conversations with and without knowledge on the Topical Chat dataset using automatic metrics and human evaluators. Our results show that for conversations without knowledge grounding, GCN can generalize from the seed data, producing novel conversations that are less relevant but more engaging and for knowledge-grounded conversations, it can produce more knowledge-focused, fluent, and engaging conversations. Specifically, we show that for open-domain conversations with 10\% of seed data, our approach performs close to the baseline that uses 100% of the data, while for knowledge-grounded conversations, it achieves the same using only 1% of the data, on human ratings of engagingness, fluency, and relevance.

Conversational recommender systems offer the promise of interactive, engaging ways for users to find items they enjoy. We seek to improve conversational recommendation via three dimensions: 1) We aim to mimic a common mode of human interaction for recommendation: experts justify their suggestions, a seeker explains why they don't like the item, and both parties iterate through the dialog to find a suitable item. 2) We leverage ideas from conversational critiquing to allow users to flexibly interact with natural language justifications by critiquing subjective aspects. 3) We adapt conversational recommendation to a wider range of domains where crowd-sourced ground truth dialogs are not available. We develop a new two-part framework for training conversational recommender systems. First, we train a recommender system to jointly suggest items and justify its reasoning with subjective aspects. We then fine-tune this model to incorporate iterative user feedback via self-supervised bot-play. Experiments on three real-world datasets demonstrate that our system can be applied to different recommendation models across diverse domains to achieve superior performance in conversational recommendation compared to state-of-the-art methods. We also evaluate our model on human users, showing that systems trained under our framework provide more useful, helpful, and knowledgeable recommendations in warm- and cold-start settings.

A conversational music retrieval system can help users discover music that matches their preferences through dialogue. To achieve this, a conversational music retrieval system should seamlessly engage in multi-turn conversation by 1) understanding user queries and 2) responding with natural language and retrieved music. A straightforward solution would be a data-driven approach utilizing such conversation logs. However, few datasets are available for the research and are limited in terms of volume and quality. In this paper, we present a data generation framework for rich music discovery dialogue using a large language model (LLM) and user intents, system actions, and musical attributes. This is done by i) dialogue intent analysis using grounded theory, ii) generating attribute sequences via cascading database filtering, and iii) generating utterances using large language models. By applying this framework to the Million Song dataset, we create LP-MusicDialog, a Large Language Model based Pseudo Music Dialogue dataset, containing over 288k music conversations using more than 319k music items. Our evaluation shows that the synthetic dataset is competitive with an existing, small human dialogue dataset in terms of dialogue consistency, item relevance, and naturalness. Furthermore, using the dataset, we train a conversational music retrieval model and show promising results.

Despite end-to-end neural systems making significant progress in the last decade for task-oriented as well as chit-chat based dialogue systems, most dialogue systems rely on hybrid approaches which use a combination of rule-based, retrieval and generative approaches for generating a set of ranked responses. Such dialogue systems need to rely on a fallback mechanism to respond to out-of-domain or novel user queries which are not answerable within the scope of the dialog system. While, dialog systems today rely on static and unnatural responses like "I don't know the answer to that question" or "I'm not sure about that", we design a neural approach which generates responses which are contextually aware with the user query as well as say no to the user. Such customized responses provide paraphrasing ability and contextualization as well as improve the interaction with the user and reduce dialogue monotonicity. Our simple approach makes use of rules over dependency parses and a text-to-text transformer fine-tuned on synthetic data of question-response pairs generating highly relevant, grammatical as well as diverse questions. We perform automatic and manual evaluations to demonstrate the efficacy of the system.

Social scientists use surveys to probe the opinions and beliefs of populations, but these methods are slow, costly, and prone to biases. Recent advances in large language models (LLMs) enable creating computational representations or "digital twins" of populations that generate human-like responses mimicking the population's language, styles, and attitudes. We introduce Community-Cross-Instruct, an unsupervised framework for aligning LLMs to online communities to elicit their beliefs. Given a corpus of a community's online discussions, Community-Cross-Instruct automatically generates instruction-output pairs by an advanced LLM to (1) finetune an foundational LLM to faithfully represent that community, and (2) evaluate the alignment of the finetuned model to the community. We demonstrate the method's utility in accurately representing political and fitness communities on Reddit. Unlike prior methods requiring human-authored instructions, Community-Cross-Instruct generates instructions in a fully unsupervised manner, enhancing scalability and generalization across domains. This work enables cost-effective and automated surveying of diverse online communities.

Traditional recommendation systems estimate user preference on items from past interaction history, thus suffering from the limitations of obtaining fine-grained and dynamic user preference. Conversational recommendation system (CRS) brings revolutions to those limitations by enabling the system to directly ask users about their preferred attributes on items. However, existing CRS methods do not make full use of such advantage -- they only use the attribute feedback in rather implicit ways such as updating the latent user representation. In this paper, we propose Conversational Path Reasoning (CPR), a generic framework that models conversational recommendation as an interactive path reasoning problem on a graph. It walks through the attribute vertices by following user feedback, utilizing the user preferred attributes in an explicit way. By leveraging on the graph structure, CPR is able to prune off many irrelevant candidate attributes, leading to better chance of hitting user preferred attributes. To demonstrate how CPR works, we propose a simple yet effective instantiation named SCPR (Simple CPR). We perform empirical studies on the multi-round conversational recommendation scenario, the most realistic CRS setting so far that considers multiple rounds of asking attributes and recommending items. Through extensive experiments on two datasets Yelp and LastFM, we validate the effectiveness of our SCPR, which significantly outperforms the state-of-the-art CRS methods EAR (arXiv:2002.09102) and CRM (arXiv:1806.03277). In particular, we find that the more attributes there are, the more advantages our method can achieve.

Conversational recommender systems (CRS) aim to recommend relevant items to users by eliciting user preference through natural language conversation. Prior work often utilizes external knowledge graphs for items' semantic information, a language model for dialogue generation, and a recommendation module for ranking relevant items. This combination of multiple components suffers from a cumbersome training process, and leads to semantic misalignment issues between dialogue generation and item recommendation. In this paper, we represent items in natural language and formulate CRS as a natural language processing task. Accordingly, we leverage the power of pre-trained language models to encode items, understand user intent via conversation, perform item recommendation through semantic matching, and generate dialogues. As a unified model, our PECRS (Parameter-Efficient CRS), can be optimized in a single stage, without relying on non-textual metadata such as a knowledge graph. Experiments on two benchmark CRS datasets, ReDial and INSPIRED, demonstrate the effectiveness of PECRS on recommendation and conversation. Our code is available at: https://github.com/Ravoxsg/efficient_unified_crs.

Controversy is a reflection of our zeitgeist, and an important aspect to any discourse. The rise of large language models (LLMs) as conversational systems has increased public reliance on these systems for answers to their various questions. Consequently, it is crucial to systematically examine how these models respond to questions that pertaining to ongoing debates. However, few such datasets exist in providing human-annotated labels reflecting the contemporary discussions. To foster research in this area, we propose a novel construction of a controversial questions dataset, expanding upon the publicly released Quora Question Pairs Dataset. This dataset presents challenges concerning knowledge recency, safety, fairness, and bias. We evaluate different LLMs using a subset of this dataset, illuminating how they handle controversial issues and the stances they adopt. This research ultimately contributes to our understanding of LLMs' interaction with controversial issues, paving the way for improvements in their comprehension and handling of complex societal debates.

Conversational LLMs function as black box systems, leaving users guessing about why they see the output they do. This lack of transparency is potentially problematic, especially given concerns around bias and truthfulness. To address this issue, we present an end-to-end prototype-connecting interpretability techniques with user experience design-that seeks to make chatbots more transparent. We begin by showing evidence that a prominent open-source LLM has a "user model": examining the internal state of the system, we can extract data related to a user's age, gender, educational level, and socioeconomic status. Next, we describe the design of a dashboard that accompanies the chatbot interface, displaying this user model in real time. The dashboard can also be used to control the user model and the system's behavior. Finally, we discuss a study in which users conversed with the instrumented system. Our results suggest that users appreciate seeing internal states, which helped them expose biased behavior and increased their sense of control. Participants also made valuable suggestions that point to future directions for both design and machine learning research. The project page and video demo of our TalkTuner system are available at https://bit.ly/talktuner-project-page

We introduce MilkQA, a question answering dataset from the dairy domain dedicated to the study of consumer questions. The dataset contains 2,657 pairs of questions and answers, written in the Portuguese language and originally collected by the Brazilian Agricultural Research Corporation (Embrapa). All questions were motivated by real situations and written by thousands of authors with very different backgrounds and levels of literacy, while answers were elaborated by specialists from Embrapa's customer service. Our dataset was filtered and anonymized by three human annotators. Consumer questions are a challenging kind of question that is usually employed as a form of seeking information. Although several question answering datasets are available, most of such resources are not suitable for research on answer selection models for consumer questions. We aim to fill this gap by making MilkQA publicly available. We study the behavior of four answer selection models on MilkQA: two baseline models and two convolutional neural network archictetures. Our results show that MilkQA poses real challenges to computational models, particularly due to linguistic characteristics of its questions and to their unusually longer lengths. Only one of the experimented models gives reasonable results, at the cost of high computational requirements.

Multimodal chatbots have become one of the major topics for dialogue systems in both research community and industry. Recently, researchers have shed light on the multimodality of responses as well as dialogue contexts. This work explores how a dialogue system can output responses in various modalities such as text and image. To this end, we first formulate a multimodal dialogue response retrieval task for retrieval-based systems as the combination of three subtasks. We then propose three integration methods based on a two-step approach and an end-to-end approach, and compare the merits and demerits of each method. Experimental results on two datasets demonstrate that the end-to-end approach achieves comparable performance without an intermediate step in the two-step approach. In addition, a parameter sharing strategy not only reduces the number of parameters but also boosts performance by transferring knowledge across the subtasks and the modalities.

Uncovering latent values and opinions in large language models (LLMs) can help identify biases and mitigate potential harm. Recently, this has been approached by presenting LLMs with survey questions and quantifying their stances towards morally and politically charged statements. However, the stances generated by LLMs can vary greatly depending on how they are prompted, and there are many ways to argue for or against a given position. In this work, we propose to address this by analysing a large and robust dataset of 156k LLM responses to the 62 propositions of the Political Compass Test (PCT) generated by 6 LLMs using 420 prompt variations. We perform coarse-grained analysis of their generated stances and fine-grained analysis of the plain text justifications for those stances. For fine-grained analysis, we propose to identify tropes in the responses: semantically similar phrases that are recurrent and consistent across different prompts, revealing patterns in the text that a given LLM is prone to produce. We find that demographic features added to prompts significantly affect outcomes on the PCT, reflecting bias, as well as disparities between the results of tests when eliciting closed-form vs. open domain responses. Additionally, patterns in the plain text rationales via tropes show that similar justifications are repeatedly generated across models and prompts even with disparate stances.

Qualitative insights from user experiences are critical for informing product and policy decisions, but collecting such data at scale is constrained by the time and availability of experts to conduct semi-structured interviews. Recent work has explored using large language models (LLMs) to automate interviewing, yet existing systems lack a principled mechanism for balancing systematic coverage of predefined topics with adaptive exploration, or the ability to pursue follow-ups, deep dives, and emergent themes that arise organically during conversation. In this work, we formulate adaptive semi-structured interviewing as an optimization problem over the interviewer's behavior. We define interview utility as a trade-off between coverage of a predefined interview topic guide, discovery of relevant emergent themes, and interview cost measured by length. Based on this formulation, we introduce SparkMe, a multi-agent LLM interviewer that performs deliberative planning via simulated conversation rollouts to select questions with high expected utility. We evaluate SparkMe through controlled experiments with LLM-based interviewees, showing that it achieves higher interview utility, improving topic guide coverage (+4.7% over the best baseline) and eliciting richer emergent insights while using fewer conversational turns than prior LLM interviewing approaches. We further validate SparkMe in a user study with 70 participants across 7 professions on the impact of AI on their workflows. Domain experts rate SparkMe as producing high-quality adaptive interviews that surface helpful profession-specific insights not captured by prior approaches. The code, datasets, and evaluation protocols for SparkMe are available as open-source at https://github.com/SALT-NLP/SparkMe.

With the growing use of large language models and conversational interfaces in human-robot interaction, robots' ability to answer user questions is more important than ever. We therefore introduce a dataset of 1,893 user questions for household robots, collected from 100 participants and organized into 12 categories and 70 subcategories. Most work in explainable robotics focuses on why-questions. In contrast, our dataset provides a wide variety of questions, from questions about simple execution details to questions about how the robot would act in hypothetical scenarios -- thus giving roboticists valuable insights into what questions their robot needs to be able to answer. To collect the dataset, we created 15 video stimuli and 7 text stimuli, depicting robots performing varied household tasks. We then asked participants on Prolific what questions they would want to ask the robot in each portrayed situation. In the final dataset, the most frequent categories are questions about task execution details (22.5%), the robot's capabilities (12.7%), and performance assessments (11.3%). Although questions about how robots would handle potentially difficult scenarios and ensure correct behavior are less frequent, users rank them as the most important for robots to be able to answer. Moreover, we find that users who identify as novices in robotics ask different questions than more experienced users. Novices are more likely to inquire about simple facts, such as what the robot did or the current state of the environment. As robots enter environments shared with humans and language becomes central to giving instructions and interaction, this dataset provides a valuable foundation for (i) identifying the information robots need to log and expose to conversational interfaces, (ii) benchmarking question-answering modules, and (iii) designing explanation strategies that align with user expectations.

As large language models increase in capability, researchers have started to conduct surveys of all kinds on these models with varying scientific motivations. In this work, we examine what we can learn from a model's survey responses on the basis of the well-established American Community Survey (ACS) by the U.S. Census Bureau. Evaluating more than a dozen different models, varying in size from a few hundred million to ten billion parameters, hundreds of thousands of times each on questions from the ACS, we systematically establish two dominant patterns. First, smaller models have a significant position and labeling bias, for example, towards survey responses labeled with the letter "A". This A-bias diminishes, albeit slowly, as model size increases. Second, when adjusting for this labeling bias through randomized answer ordering, models still do not trend toward US population statistics or those of any cognizable population. Rather, models across the board trend toward uniformly random aggregate statistics over survey responses. This pattern is robust to various different ways of prompting the model, including what is the de-facto standard. Our findings demonstrate that aggregate statistics of a language model's survey responses lack the signals found in human populations. This absence of statistical signal cautions about the use of survey responses from large language models at present time.

The widespread availability of large language models (LLMs), such as ChatGPT, has significantly impacted education, raising both opportunities and challenges. Students can frequently interact with LLM-powered, interactive learning tools, but their usage patterns need to be analyzed to ensure ethical usage of these tools. To better understand how students interact with LLMs in an academic setting, we introduce StudyChat, a publicly available dataset capturing real-world student interactions with an LLM-powered tutoring chatbot in a semester-long, university-level artificial intelligence (AI) course. We deploy a web application that replicates ChatGPT's core functionalities, and use it to log student interactions with the LLM while working on programming assignments. We collect 1,197 conversations, which we annotate using a dialogue act labeling schema inspired by observed interaction patterns and prior research. Additionally, we analyze these interactions, highlight behavioral trends, and analyze how specific usage patterns relate to course outcomes. StudyChat provides a rich resource for the learning sciences and AI in education communities, enabling further research into the evolving role of LLMs in education.

As one promising way to inquire about any particular information through a dialog with the bot, question answering dialog systems have gained increasing research interests recently. Designing interactive QA systems has always been a challenging task in natural language processing and used as a benchmark to evaluate a machine's ability of natural language understanding. However, such systems often struggle when the question answering is carried out in multiple turns by the users to seek more information based on what they have already learned, thus, giving rise to another complicated form called Conversational Question Answering (CQA). CQA systems are often criticized for not understanding or utilizing the previous context of the conversation when answering the questions. To address the research gap, in this paper, we explore how to integrate conversational history into the neural machine comprehension system. On one hand, we introduce a framework based on a publically available pre-trained language model called BERT for incorporating history turns into the system. On the other hand, we propose a history selection mechanism that selects the turns that are relevant and contributes the most to answer the current question. Experimentation results revealed that our framework is comparable in performance with the state-of-the-art models on the QuAC leader board. We also conduct a number of experiments to show the side effects of using entire context information which brings unnecessary information and noise signals resulting in a decline in the model's performance.

The 2024 US presidential election is the first major contest to occur in the US since the popularization of large language models (LLMs). Building on lessons from earlier shifts in media (most notably social media's well studied role in targeted messaging and political polarization) this moment raises urgent questions about how LLMs may shape the information ecosystem and influence political discourse. While platforms have announced some election safeguards, how well they work in practice remains unclear. Against this backdrop, we conduct a large-scale, longitudinal study of 12 models, queried using a structured survey with over 12,000 questions on a near-daily cadence from July through November 2024. Our design systematically varies content and format, resulting in a rich dataset that enables analyses of the models' behavior over time (e.g., across model updates), sensitivity to steering, responsiveness to instructions, and election-related knowledge and "beliefs." In the latter half of our work, we perform four analyses of the dataset that (i) study the longitudinal variation of model behavior during election season, (ii) illustrate the sensitivity of election-related responses to demographic steering, (iii) interrogate the models' beliefs about candidates' attributes, and (iv) reveal the models' implicit predictions of the election outcome. To facilitate future evaluations of LLMs in electoral contexts, we detail our methodology, from question generation to the querying pipeline and third-party tooling. We also publicly release our dataset at https://huggingface.co/datasets/sarahcen/llm-election-data-2024

In conversational question answering, systems must correctly interpret the interconnected interactions and generate knowledgeable answers, which may require the retrieval of relevant information from a background repository. Recent approaches to this problem leverage neural language models, although different alternatives can be considered in terms of modules for (a) representing user questions in context, (b) retrieving the relevant background information, and (c) generating the answer. This work presents a conversational question answering system designed specifically for the Search-Oriented Conversational AI (SCAI) shared task, and reports on a detailed analysis of its question rewriting module. In particular, we considered different variations of the question rewriting module to evaluate the influence on the subsequent components, and performed a careful analysis of the results obtained with the best system configuration. Our system achieved the best performance in the shared task and our analysis emphasizes the importance of the conversation context representation for the overall system performance.

When prompting language models to complete a task, users often leave important aspects unsaid. While asking questions could resolve this ambiguity (GATE; Li et al., 2023), models often struggle to ask good questions. We explore a language model's ability to self-improve (STaR; Zelikman et al., 2022) by rewarding the model for generating useful questions-a simple method we dub STaR-GATE. We generate a synthetic dataset of 25,500 unique persona-task prompts to simulate conversations between a pretrained language model-the Questioner-and a Roleplayer whose preferences are unknown to the Questioner. By asking questions, the Questioner elicits preferences from the Roleplayer. The Questioner is iteratively finetuned on questions that increase the probability of high-quality responses to the task, which are generated by an Oracle with access to the Roleplayer's latent preferences. After two iterations of self-improvement, the Questioner asks better questions, allowing it to generate responses that are preferred over responses from the initial model on 72% of tasks. Our results indicate that teaching a language model to ask better questions leads to better personalized responses.

Conversational recommender systems (CRS) dynamically obtain the user preferences via multi-turn questions and answers. The existing CRS solutions are widely dominated by deep reinforcement learning algorithms. However, deep reinforcement learning methods are often criticised for lacking interpretability and requiring a large amount of training data to perform. In this paper, we explore a simpler alternative and propose a decision tree based solution to CRS. The underlying challenge in CRS is that the same item can be described differently by different users. We show that decision trees are sufficient to characterize the interactions between users and items, and solve the key challenges in multi-turn CRS: namely which questions to ask, how to rank the candidate items, when to recommend, and how to handle negative feedback on the recommendations. Firstly, the training of decision trees enables us to find questions which effectively narrow down the search space. Secondly, by learning embeddings for each item and tree nodes, the candidate items can be ranked based on their similarity to the conversation context encoded by the tree nodes. Thirdly, the diversity of items associated with each tree node allows us to develop an early stopping strategy to decide when to make recommendations. Fourthly, when the user rejects a recommendation, we adaptively choose the next decision tree to improve subsequent questions and recommendations. Extensive experiments on three publicly available benchmark CRS datasets show that our approach provides significant improvement to the state of the art CRS methods.

Conversational Recommender System (CRS), which aims to recommend high-quality items to users through interactive conversations, has gained great research interest recently. A CRS is usually composed of a recommendation module and a generation module. In the previous work, these two modules are loosely connected in the model training and are shallowly integrated during inference, where a simple switching or copy mechanism is adopted to incorporate recommended items into generated responses. Moreover, the current end-to-end neural models trained on small crowd-sourcing datasets (e.g., 10K dialogs in the ReDial dataset) tend to overfit and have poor chit-chat ability. In this work, we propose a novel unified framework that integrates recommendation into the dialog (RecInDial) generation by introducing a vocabulary pointer. To tackle the low-resource issue in CRS, we finetune the large-scale pretrained language models to generate fluent and diverse responses, and introduce a knowledge-aware bias learned from an entity-oriented knowledge graph to enhance the recommendation performance. Furthermore, we propose to evaluate the CRS models in an end-to-end manner, which can reflect the overall performance of the entire system rather than the performance of individual modules, compared to the separate evaluations of the two modules used in previous work. Experiments on the benchmark dataset ReDial show our RecInDial model significantly surpasses the state-of-the-art methods. More extensive analyses show the effectiveness of our model.

Many important questions (e.g. "How to eat healthier?") require conversation to establish context and explore in depth. However, conversational question answering (ConvQA) systems have long been stymied by scarce training data that is expensive to collect. To address this problem, we propose a new technique for synthetically generating diverse and high-quality dialog data: dialog inpainting. Our approach takes the text of any document and transforms it into a two-person dialog between the writer and an imagined reader: we treat sentences from the article as utterances spoken by the writer, and then use a dialog inpainter to predict what the imagined reader asked or said in between each of the writer's utterances. By applying this approach to passages from Wikipedia and the web, we produce WikiDialog and WebDialog, two datasets totalling 19 million diverse information-seeking dialogs -- 1,000x larger than the largest existing ConvQA dataset. Furthermore, human raters judge the answer adequacy and conversationality of WikiDialog to be as good or better than existing manually-collected datasets. Using our inpainted data to pre-train ConvQA retrieval systems, we significantly advance state-of-the-art across three benchmarks (QReCC, OR-QuAC, TREC CAsT) yielding up to 40% relative gains on standard evaluation metrics.

Existing conversational recommendation (CR) systems usually suffer from insufficient item information when conducted on short dialogue history and unfamiliar items. Incorporating external information (e.g., reviews) is a potential solution to alleviate this problem. Given that reviews often provide a rich and detailed user experience on different interests, they are potential ideal resources for providing high-quality recommendations within an informative conversation. In this paper, we design a novel end-to-end framework, namely, Review-augmented Conversational Recommender (RevCore), where reviews are seamlessly incorporated to enrich item information and assist in generating both coherent and informative responses. In detail, we extract sentiment-consistent reviews, perform review-enriched and entity-based recommendations for item suggestions, as well as use a review-attentive encoder-decoder for response generation. Experimental results demonstrate the superiority of our approach in yielding better performance on both recommendation and conversation responding.

Conversational recommender systems (CRSs) enhance recommendation quality by engaging users in multi-turn dialogues, capturing nuanced preferences through natural language interactions. However, these systems often face the false negative issue, where items that a user might like are incorrectly labeled as negative during training, leading to suboptimal recommendations.Expanding the label set through data augmentation presents an intuitive solution but faces the challenge of balancing two key aspects: ensuring semantic relevance and preserving the collaborative information inherent in CRS datasets. To address these issues, we propose a novel data augmentation framework that first leverages an LLM-based semantic retriever to identify diverse and semantically relevant items, which are then filtered by a relevance scorer to remove noisy candidates. Building on this, we introduce a two-stage training strategy balancing semantic relevance and collaborative information. Extensive experiments on two benchmark datasets and user simulators demonstrate significant and consistent performance improvements across various recommenders, highlighting the effectiveness of our approach in advancing CRS performance.

Despite the success of integrating large language models into the development of conversational systems, many studies have shown the effectiveness of retrieving and augmenting external knowledge for informative responses. Hence, many existing studies commonly assume the always need for Retrieval Augmented Generation (RAG) in a conversational system without explicit control. This raises a research question about such a necessity. In this study, we propose to investigate the need for each turn of system response to be augmented with external knowledge. In particular, by leveraging human judgements on the binary choice of adaptive augmentation, we develop RAGate, a gating model, which models conversation context and relevant inputs to predict if a conversational system requires RAG for improved responses. We conduct extensive experiments on devising and applying RAGate to conversational models and well-rounded analyses of different conversational scenarios. Our experimental results and analysis indicate the effective application of RAGate in RAG-based conversational systems in identifying system responses for appropriate RAG with high-quality responses and a high generation confidence. This study also identifies the correlation between the generation's confidence level and the relevance of the augmented knowledge.

Retrieval-Augmented Generation (RAG) has become a powerful paradigm for enhancing large language models (LLMs) through external knowledge retrieval. Despite its widespread attention, existing academic research predominantly focuses on single-turn RAG, leaving a significant gap in addressing the complexities of multi-turn conversations found in real-world applications. To bridge this gap, we introduce CORAL, a large-scale benchmark designed to assess RAG systems in realistic multi-turn conversational settings. CORAL includes diverse information-seeking conversations automatically derived from Wikipedia and tackles key challenges such as open-domain coverage, knowledge intensity, free-form responses, and topic shifts. It supports three core tasks of conversational RAG: passage retrieval, response generation, and citation labeling. We propose a unified framework to standardize various conversational RAG methods and conduct a comprehensive evaluation of these methods on CORAL, demonstrating substantial opportunities for improving existing approaches.

Recently, knowledge-grounded conversations in the open domain gain great attention from researchers. Existing works on retrieval-based dialogue systems have paid tremendous efforts to utilize neural networks to build a matching model, where all of the context and knowledge contents are used to match the response candidate with various representation methods. Actually, different parts of the context and knowledge are differentially important for recognizing the proper response candidate, as many utterances are useless due to the topic shift. Those excessive useless information in the context and knowledge can influence the matching process and leads to inferior performance. To address this problem, we propose a multi-turn Response Selection Model that can Detect the relevant parts of the Context and Knowledge collection (RSM-DCK). Our model first uses the recent context as a query to pre-select relevant parts of the context and knowledge collection at the word-level and utterance-level semantics. Further, the response candidate interacts with the selected context and knowledge collection respectively. In the end, The fused representation of the context and response candidate is utilized to post-select the relevant parts of the knowledge collection more confidently for matching. We test our proposed model on two benchmark datasets. Evaluation results indicate that our model achieves better performance than the existing methods, and can effectively detect the relevant context and knowledge for response selection.

Effective conversational search demands a deep understanding of user intent across multiple dialogue turns. Users frequently use abbreviations and shift topics in the middle of conversations, posing challenges for conventional retrievers. While query rewriting techniques improve clarity, they often incur significant computational cost due to additional autoregressive steps. Moreover, although LLM-based retrievers demonstrate strong performance, they are not explicitly optimized to track user intent in multi-turn settings, often failing under topic drift or contextual ambiguity. To address these limitations, we propose ContextualRetriever, a novel LLM-based retriever that directly incorporates conversational context into the retrieval process. Our approach introduces: (1) a context-aware embedding mechanism that highlights the current query within the dialogue history; (2) intent-guided supervision based on high-quality rewritten queries; and (3) a training strategy that preserves the generative capabilities of the base LLM. Extensive evaluations across multiple conversational search benchmarks demonstrate that ContextualRetriever significantly outperforms existing methods while incurring no additional inference overhead.

Existing open-domain dialog models are generally trained to minimize the perplexity of target human responses. However, some human replies are more engaging than others, spawning more followup interactions. Current conversational models are increasingly capable of producing turns that are context-relevant, but in order to produce compelling agents, these models need to be able to predict and optimize for turns that are genuinely engaging. We leverage social media feedback data (number of replies and upvotes) to build a large-scale training dataset for feedback prediction. To alleviate possible distortion between the feedback and engagingness, we convert the ranking problem to a comparison of response pairs which involve few confounding factors. We trained DialogRPT, a set of GPT-2 based models on 133M pairs of human feedback data and the resulting ranker outperformed several baselines. Particularly, our ranker outperforms the conventional dialog perplexity baseline with a large margin on predicting Reddit feedback. We finally combine the feedback prediction models and a human-like scoring model to rank the machine-generated dialog responses. Crowd-sourced human evaluation shows that our ranking method correlates better with real human preferences than baseline models.

To build a conversational agent that interacts fluently with humans, previous studies blend knowledge or personal profile into the pre-trained language model. However, the model that considers knowledge and persona at the same time is still limited, leading to hallucination and a passive way of using personas. We propose an effective dialogue agent that grounds external knowledge and persona simultaneously. The agent selects the proper knowledge and persona to use for generating the answers with our candidate scoring implemented with a poly-encoder. Then, our model generates the utterance with lesser hallucination and more engagingness utilizing retrieval augmented generation with knowledge-persona enhanced query. We conduct experiments on the persona-knowledge chat and achieve state-of-the-art performance in grounding and generation tasks on the automatic metrics. Moreover, we validate the answers from the models regarding hallucination and engagingness through human evaluation and qualitative results. We show our retriever's effectiveness in extracting relevant documents compared to the other previous retrievers, along with the comparison of multiple candidate scoring methods. Code is available at https://github.com/dlawjddn803/INFO

Conversational search aims to satisfy users' complex information needs via multiple-turn interactions. The key challenge lies in revealing real users' search intent from the context-dependent queries. Previous studies achieve conversational search by fine-tuning a conversational dense retriever with relevance judgments between pairs of context-dependent queries and documents. However, this training paradigm encounters data scarcity issues. To this end, we propose ConvMix, a mixed-criteria framework to augment conversational dense retrieval, which covers more aspects than existing data augmentation frameworks. We design a two-sided relevance judgment augmentation schema in a scalable manner via the aid of large language models. Besides, we integrate the framework with quality control mechanisms to obtain semantically diverse samples and near-distribution supervisions to combine various annotated data. Experimental results on five widely used benchmarks show that the conversational dense retriever trained by our ConvMix framework outperforms previous baseline methods, which demonstrates our superior effectiveness.

Large language models (LLMs) present novel opportunities in public opinion research by predicting survey responses in advance during the early stages of survey design. Prior methods steer LLMs via descriptions of subpopulations as LLMs' input prompt, yet such prompt engineering approaches have struggled to faithfully predict the distribution of survey responses from human subjects. In this work, we propose directly fine-tuning LLMs to predict response distributions by leveraging unique structural characteristics of survey data. To enable fine-tuning, we curate SubPOP, a significantly scaled dataset of 3,362 questions and 70K subpopulation-response pairs from well-established public opinion surveys. We show that fine-tuning on SubPOP greatly improves the match between LLM predictions and human responses across various subpopulations, reducing the LLM-human gap by up to 46% compared to baselines, and achieves strong generalization to unseen surveys and subpopulations. Our findings highlight the potential of survey-based fine-tuning to improve opinion prediction for diverse, real-world subpopulations and therefore enable more efficient survey designs. Our code is available at https://github.com/JosephJeesungSuh/subpop.

As political attitudes have diverged ideologically in the United States, political speech has diverged lingusitically. The ever-widening polarization between the US political parties is accelerated by an erosion of mutual understanding between them. We aim to make these communities more comprehensible to each other with a framework that probes community-specific responses to the same survey questions using community language models CommunityLM. In our framework we identify committed partisan members for each community on Twitter and fine-tune LMs on the tweets authored by them. We then assess the worldviews of the two groups using prompt-based probing of their corresponding LMs, with prompts that elicit opinions about public figures and groups surveyed by the American National Election Studies (ANES) 2020 Exploratory Testing Survey. We compare the responses generated by the LMs to the ANES survey results, and find a level of alignment that greatly exceeds several baseline methods. Our work aims to show that we can use community LMs to query the worldview of any group of people given a sufficiently large sample of their social media discussions or media diet.

A significant barrier to progress in data-driven approaches to building dialog systems is the lack of high quality, goal-oriented conversational data. To help satisfy this elementary requirement, we introduce the initial release of the Taskmaster-1 dataset which includes 13,215 task-based dialogs comprising six domains. Two procedures were used to create this collection, each with unique advantages. The first involves a two-person, spoken "Wizard of Oz" (WOz) approach in which trained agents and crowdsourced workers interact to complete the task while the second is "self-dialog" in which crowdsourced workers write the entire dialog themselves. We do not restrict the workers to detailed scripts or to a small knowledge base and hence we observe that our dataset contains more realistic and diverse conversations in comparison to existing datasets. We offer several baseline models including state of the art neural seq2seq architectures with benchmark performance as well as qualitative human evaluations. Dialogs are labeled with API calls and arguments, a simple and cost effective approach which avoids the requirement of complex annotation schema. The layer of abstraction between the dialog model and the service provider API allows for a given model to interact with multiple services that provide similar functionally. Finally, the dataset will evoke interest in written vs. spoken language, discourse patterns, error handling and other linguistic phenomena related to dialog system research, development and design.

The usage and amount of information available on the internet increase over the past decade. This digitization leads to the need for automated answering system to extract fruitful information from redundant and transitional knowledge sources. Such systems are designed to cater the most prominent answer from this giant knowledge source to the user query using natural language understanding (NLU) and thus eminently depends on the Question-answering(QA) field. Question answering involves but not limited to the steps like mapping of user question to pertinent query, retrieval of relevant information, finding the best suitable answer from the retrieved information etc. The current improvement of deep learning models evince compelling performance improvement in all these tasks. In this review work, the research directions of QA field are analyzed based on the type of question, answer type, source of evidence-answer, and modeling approach. This detailing followed by open challenges of the field like automatic question generation, similarity detection and, low resource availability for a language. In the end, a survey of available datasets and evaluation measures is presented.

While the rise of large language models (LLMs) has created rich new opportunities to learn about digital technology, many on the margins of this technology struggle to gain and maintain competency due to lexical or conceptual barriers that prevent them from asking appropriate questions. Although there have been many efforts to understand factuality of LLM-created content and ability of LLMs to answer questions, it is not well understood how unclear or nonstandard language queries affect the model outputs. We propose the creation of a dataset that captures questions of digital newcomers and outsiders, utilizing data we have compiled from a decade's worth of one-on-one tutoring. In this paper we lay out our planned efforts and some potential uses of this dataset.

Today, large language models are widely used as judges to evaluate responses from other language models. Hence, it is imperative to benchmark and improve these LLM-judges on real-world language model usage: a typical human-assistant conversation is lengthy, and shows significant diversity in topics, intents, and requirements across turns, e.g. social interactions, task requests, feedback. We present Amulet, a framework that leverages pertinent linguistic concepts of dialog-acts and maxims to improve the accuracy of LLM-judges on preference data with complex, multi-turn conversational context. Amulet presents valuable insights about (a) the communicative structures and intents present in the conversation (dialog acts), and (b) the satisfaction of conversational principles (maxims) by the preference responses, and uses them to make judgments. On four challenging datasets, Amulet shows that (a) humans frequently (60 to 70 percent of the time) change their intents from one turn of the conversation to the next, and (b) in 75 percent of instances, the preference responses can be differentiated via dialog acts and/or maxims, reiterating the latter's significance in judging such data. Amulet can be used either as a judge by applying the framework to a single LLM, or integrated into a jury with different LLM judges; our judges and juries show strong improvements on relevant baselines for all four datasets.

Large language models (LLMs) are trained from vast repositories of text authored by millions of distinct authors, reflecting an enormous diversity of human traits. While these models bear the potential to be used as approximations of human subjects in behavioral studies, prior efforts have been limited in steering model responses to match individual human users. In this work, we introduce "Anthology", a method for conditioning LLMs to particular virtual personas by harnessing open-ended life narratives, which we refer to as "backstories." We show that our methodology enhances the consistency and reliability of experimental outcomes while ensuring better representation of diverse sub-populations. Across three nationally representative human surveys conducted as part of Pew Research Center's American Trends Panel (ATP), we demonstrate that Anthology achieves up to 18% improvement in matching the response distributions of human respondents and 27% improvement in consistency metrics. Our code and generated backstories are available at https://github.com/CannyLab/anthology.

Existing work on large language model (LLM) personalization assigned different responding roles to LLM, but overlooked the diversity of questioners. In this work, we propose a new form of questioner-aware LLM personalization, generating different responses even for the same query from different questioners. We design a dual-tower model architecture with a cross-questioner general encoder and a questioner-specific encoder. We further apply contrastive learning with multi-view augmentation, pulling close the dialogue representations of the same questioner, while pulling apart those of different questioners. To mitigate the impact of question diversity on questioner-contrastive learning, we cluster the dialogues based on question similarity and restrict the scope of contrastive learning within each cluster. We also build a multi-questioner dataset from English and Chinese scripts and WeChat records, called MQDialog, containing 173 questioners and 12 responders. Extensive evaluation with different metrics shows a significant improvement in the quality of personalized response generation.

We develop a high-quality multi-turn dialog dataset, DailyDialog, which is intriguing in several aspects. The language is human-written and less noisy. The dialogues in the dataset reflect our daily communication way and cover various topics about our daily life. We also manually label the developed dataset with communication intention and emotion information. Then, we evaluate existing approaches on DailyDialog dataset and hope it benefit the research field of dialog systems.

Large language model (LLM) powered chatbots are primarily text-based today, and impose a large interactional cognitive load, especially for exploratory or sensemaking tasks such as planning a trip or learning about a new city. Because the interaction is textual, users have little scaffolding in the way of structure, informational "scent", or ability to specify high-level preferences or goals. We introduce ExploreLLM that allows users to structure thoughts, help explore different options, navigate through the choices and recommendations, and to more easily steer models to generate more personalized responses. We conduct a user study and show that users find it helpful to use ExploreLLM for exploratory or planning tasks, because it provides a useful schema-like structure to the task, and guides users in planning. The study also suggests that users can more easily personalize responses with high-level preferences with ExploreLLM. Together, ExploreLLM points to a future where users interact with LLMs beyond the form of chatbots, and instead designed to support complex user tasks with a tighter integration between natural language and graphical user interfaces.

Survey paper plays a crucial role in scientific research, especially given the rapid growth of research publications. Recently, researchers have begun using LLMs to automate survey generation for better efficiency. However, the quality gap between LLM-generated surveys and those written by human remains significant, particularly in terms of outline quality and citation accuracy. To close these gaps, we introduce SurveyForge, which first generates the outline by analyzing the logical structure of human-written outlines and referring to the retrieved domain-related articles. Subsequently, leveraging high-quality papers retrieved from memory by our scholar navigation agent, SurveyForge can automatically generate and refine the content of the generated article. Moreover, to achieve a comprehensive evaluation, we construct SurveyBench, which includes 100 human-written survey papers for win-rate comparison and assesses AI-generated survey papers across three dimensions: reference, outline, and content quality. Experiments demonstrate that SurveyForge can outperform previous works such as AutoSurvey.

We introduce a new dataset of conversational speech representing English from India, Nigeria, and the United States. The Multi-Dialect Dataset of Dialogues (MD3) strikes a new balance between open-ended conversational speech and task-oriented dialogue by prompting participants to perform a series of short information-sharing tasks. This facilitates quantitative cross-dialectal comparison, while avoiding the imposition of a restrictive task structure that might inhibit the expression of dialect features. Preliminary analysis of the dataset reveals significant differences in syntax and in the use of discourse markers. The dataset, which will be made publicly available with the publication of this paper, includes more than 20 hours of audio and more than 200,000 orthographically-transcribed tokens.

Academic survey writing, which distills vast literature into a coherent and insightful narrative, remains a labor-intensive and intellectually demanding task. While recent approaches, such as general DeepResearch agents and survey-specialized methods, can generate surveys automatically (a.k.a. LLM4Survey), their outputs often fall short of human standards and there lacks a rigorous, reader-aligned benchmark for thoroughly revealing their deficiencies. To fill the gap, we propose a fine-grained, quiz-driven evaluation framework SurveyBench, featuring (1) typical survey topics source from recent 11,343 arXiv papers and corresponding 4,947 high-quality surveys; (2) a multifaceted metric hierarchy that assesses the outline quality (e.g., coverage breadth, logical coherence), content quality (e.g., synthesis granularity, clarity of insights), and non-textual richness; and (3) a dual-mode evaluation protocol that includes content-based and quiz-based answerability tests, explicitly aligned with readers' informational needs. Results show SurveyBench effectively challenges existing LLM4Survey approaches (e.g., on average 21% lower than human in content-based evaluation).

The goal of this work is to build conversational Question Answering (QA) interfaces for the large body of domain-specific information available in FAQ sites. We present DoQA, a dataset with 2,437 dialogues and 10,917 QA pairs. The dialogues are collected from three Stack Exchange sites using the Wizard of Oz method with crowdsourcing. Compared to previous work, DoQA comprises well-defined information needs, leading to more coherent and natural conversations with less factoid questions and is multi-domain. In addition, we introduce a more realistic information retrieval(IR) scenario where the system needs to find the answer in any of the FAQ documents. The results of an existing, strong, system show that, thanks to transfer learning from a Wikipedia QA dataset and fine tuning on a single FAQ domain, it is possible to build high quality conversational QA systems for FAQs without in-domain training data. The good results carry over into the more challenging IR scenario. In both cases, there is still ample room for improvement, as indicated by the higher human upperbound.

Conversational Recommender Systems (CRSs) have emerged as a transformative paradigm for offering personalized recommendations through natural language dialogue. However, they face challenges with knowledge sparsity, as users often provide brief, incomplete preference statements. While recent methods have integrated external knowledge sources to mitigate this, they still struggle with semantic understanding and complex preference reasoning. Recent Large Language Models (LLMs) demonstrate promising capabilities in natural language understanding and reasoning, showing significant potential for CRSs. Nevertheless, due to the lack of domain knowledge, existing LLM-based CRSs either produce hallucinated recommendations or demand expensive domain-specific training, which largely limits their applicability. In this work, we present G-CRS (Graph Retrieval-Augmented Large Language Model for Conversational Recommender Systems), a novel training-free framework that combines graph retrieval-augmented generation and in-context learning to enhance LLMs' recommendation capabilities. Specifically, G-CRS employs a two-stage retrieve-and-recommend architecture, where a GNN-based graph reasoner first identifies candidate items, followed by Personalized PageRank exploration to jointly discover potential items and similar user interactions. These retrieved contexts are then transformed into structured prompts for LLM reasoning, enabling contextually grounded recommendations without task-specific training. Extensive experiments on two public datasets show that G-CRS achieves superior recommendation performance compared to existing methods without requiring task-specific training.

Conversational passage retrieval is challenging as it often requires the resolution of references to previous utterances and needs to deal with the complexities of natural language, such as coreference and ellipsis. To address these challenges, pre-trained sequence-to-sequence neural query rewriters are commonly used to generate a single de-contextualized query based on conversation history. Previous research shows that combining multiple query rewrites for the same user utterance has a positive effect on retrieval performance. We propose the use of a neural query rewriter to generate multiple queries and show how to integrate those queries in the passage retrieval pipeline efficiently. The main strength of our approach lies in its simplicity: it leverages how the beam search algorithm works and can produce multiple query rewrites at no additional cost. Our contributions further include devising ways to utilize multi-query rewrites in both sparse and dense first-pass retrieval. We demonstrate that applying our approach on top of a standard passage retrieval pipeline delivers state-of-the-art performance without sacrificing efficiency.

A problem with many current Large Language Model (LLM) driven spoken dialogues is the response time. Some efforts such as Groq address this issue by lightning fast processing of the LLM, but we know from the cognitive psychology literature that in human-to-human dialogue often responses occur prior to the speaker completing their utterance. No amount of delay for LLM processing is acceptable if we wish to maintain human dialogue latencies. In this paper, we discuss methods for understanding an utterance in close to real time and generating a response so that the system can comply with human-level conversational turn delays. This means that the information content of the final part of the speaker's utterance is lost to the LLM. Using the Google NaturalQuestions (NQ) database, our results show GPT-4 can effectively fill in missing context from a dropped word at the end of a question over 60% of the time. We also provide some examples of utterances and the impacts of this information loss on the quality of LLM response in the context of an avatar that is currently under development. These results indicate that a simple classifier could be used to determine whether a question is semantically complete, or requires a filler phrase to allow a response to be generated within human dialogue time constraints.

As AI chatbots become ubiquitous, voice interaction presents a compelling way to enable rapid, high-bandwidth communication for both semantic and social signals. This has driven research into Large Audio Models (LAMs) to power voice-native experiences. However, aligning LAM development with user goals requires a clear understanding of user needs and preferences to establish reliable progress metrics. This study addresses these challenges by introducing an interactive approach to evaluate LAMs and collecting 7,500 LAM interactions from 484 participants. Through topic modeling of user queries, we identify primary use cases for audio interfaces. We then analyze user preference rankings and qualitative feedback to determine which models best align with user needs. Finally, we evaluate how static benchmarks predict interactive performance - our analysis reveals no individual benchmark strongly correlates with interactive results (tau leq 0.33 for all benchmarks). While combining multiple coarse-grained features yields modest predictive power (R^2=0.30), only two out of twenty datasets on spoken question answering and age prediction show significantly positive correlations. This suggests a clear need to develop LAM evaluations that better correlate with user preferences.

The emergence of large language models (LLMs) has revolutionized natural language processing tasks. However, existing instruction-tuning datasets suffer from occupational bias: the majority of data relates to only a few occupations, which hampers the instruction-tuned LLMs to generate helpful responses to professional queries from practitioners in specific fields. To mitigate this issue and promote occupation-inclusive LLMs, we create an instruction-tuning dataset named OccuQuest, which contains 110,000+ prompt-completion pairs and 30,000+ dialogues covering over 1,000 occupations in 26 occupational categories. We systematically request ChatGPT, organizing queries hierarchically based on Occupation, Responsibility, Topic, and Question, to ensure a comprehensive coverage of occupational specialty inquiries. By comparing with three commonly used datasets (Dolly, ShareGPT, and WizardLM), we observe that OccuQuest exhibits a more balanced distribution across occupations. Furthermore, we assemble three test sets for comprehensive evaluation, an occu-test set covering 25 occupational categories, an estate set focusing on real estate, and an occu-quora set containing real-world questions from Quora. We then fine-tune LLaMA on OccuQuest to obtain OccuLLaMA, which significantly outperforms state-of-the-art LLaMA variants (Vicuna, Tulu, and WizardLM) on professional questions in GPT-4 and human evaluations. Notably, on the occu-quora set, OccuLLaMA reaches a high win rate of 86.4\% against WizardLM.

Since the advent of chatbots in the commercial sector, they have been widely employed in the customer service department. Typically, these commercial chatbots are retrieval-based, so they are unable to respond to queries absent in the provided dataset. On the contrary, generative chatbots try to create the most appropriate response, but are mostly unable to create a smooth flow in the customer-bot dialog. Since the client has few options left for continuing after receiving a response, the dialog becomes short. Through our work, we try to maximize the intelligence of a simple conversational agent so it can answer unseen queries, and generate follow-up questions or remarks. We have built a chatbot for a jewelry shop that finds the underlying objective of the customer's query by finding similarity of the input to patterns in the corpus. Our system features an audio input interface for clients, so they may speak to it in natural language. After converting the audio to text, we trained the model to extract the intent of the query, to find an appropriate response and to speak to the client in a natural human voice. To gauge the system's performance, we used performance metrics such as Recall, Precision and F1 score.

Current conversational recommendation systems focus predominantly on text. However, real-world recommendation settings are generally multimodal, causing a significant gap between existing research and practical applications. To address this issue, we propose Muse, the first multimodal conversational recommendation dataset. Muse comprises 83,148 utterances from 7,000 conversations centered around the Clothing domain. Each conversation contains comprehensive multimodal interactions, rich elements, and natural dialogues. Data in Muse are automatically synthesized by a multi-agent framework powered by multimodal large language models (MLLMs). It innovatively derives user profiles from real-world scenarios rather than depending on manual design and history data for better scalability, and then it fulfills conversation simulation and optimization. Both human and LLM evaluations demonstrate the high quality of conversations in Muse. Additionally, fine-tuning experiments on three MLLMs demonstrate Muse's learnable patterns for recommendations and responses, confirming its value for multimodal conversational recommendation. Our dataset and codes are available at https://anonymous.4open.science/r/Muse-0086.

Conversational question answering systems often rely on semantic parsing to enable interactive information retrieval, which involves the generation of structured database queries from a natural language input. For information-seeking conversations about facts stored within a knowledge graph, dialogue utterances are transformed into graph queries in a process that is called knowledge-based conversational question answering. This paper evaluates the performance of large language models that have not been explicitly pre-trained on this task. Through a series of experiments on an extensive benchmark dataset, we compare models of varying sizes with different prompting techniques and identify common issue types in the generated output. Our results demonstrate that large language models are capable of generating graph queries from dialogues, with significant improvements achievable through few-shot prompting and fine-tuning techniques, especially for smaller models that exhibit lower zero-shot performance.

There is a multitude of novel generative models for open-domain conversational systems; however, there is no systematic evaluation of different systems. Systematic comparisons require consistency in experimental design, evaluation sets, conversational systems and their outputs, and statistical analysis. We lay out a protocol for the evaluation of conversational models using head-to-head pairwise comparison. We analyze ten recent models that claim state-of-the-art performance using a paired head-to-head performance (win-loss-tie) on five evaluation datasets. Our findings show that DialoGPT and Blender are superior systems using Bradley-Terry model and TrueSkill ranking methods. These findings demonstrate the feasibility of our protocol to evaluate conversational agents and evaluation sets. Finally, we make all code and evaluations publicly available for researchers to compare their model to other state-of-the-art dialog models.